All ideas

Problem Front automatically converts text patterns into hyperlinks, which can be undesirable when the text is not intended to be a clickable link. Request Provide an option to prevent automatic hyperlinking in message content, giving users and adm...

Request: We would like to see an "Attachment Content" condition added to the Rules engine (potentially using OCR or AI parsing) that allows us to set triggers based on text or numbers found within a PDF file. The Problem: We are a high-volume Manu...

As a Front company admin deploying an API-based integration that requires access to individual teammate inboxes, I want to enable the "Allow access to my individual resources via the API" setting for all relevant teammates in bulk — either across ...

Problem Users must manually work around Delivery Status Notifications by checking email headers to prevent Inbox Rules from executing on DSNs. This is not user-friendly. Request Automatically suppress Inbox Rules on Delivery Status Notifications t...

Problem When creating a linked conversation, both conversations stay in the originating inbox. The receiving department can't see the linked conversation in their own inbox. Request Allow linked conversations to appear in the receiving department'...

Problem In complex branching rules, action boxes show no reference to which branch they belong to — as rules grow with many branches and curved connectors, it becomes hard to trace which branch drives each action. Request Display the branch name i...

Request Allow users to apply dark theme to the sidebar while keeping the conversation area in light theme, for improved visual contrast and readability.

Problem Phone numbers mentioned in conversation messages can't be used directly to initiate calls, requiring manual entry into the phone system. Request Make phone numbers in conversations clickable to initiate calls through the Dialpad integration.

Problem Require tag rules apply to all resolved conversations, but teams may have multiple resolved statuses (like "Resolved" and "No Action") and want different rules for each. Request Allow specifying which resolved statuses should trigger a req...