All ideas

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.

Admin Settings in Mobile App

We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...

Comments build up quickly, and then it gets difficult to dig through a wall of grey comment boxes. This would introduce the ability to have comments that are threaded together.

Request to choose from a larger range of colors for calendar events

Ability to clone/duplicate existant knowledge base articles.

Display CSAT ratings and reviews on my website in a way similar to displaying Trustpilot or Google Business Reviews

Bots often add "attachments" or "blocks" with additional message content. These are not included in the message text since their intended use seems to be for "lower priority content", according to the Slack docs.

Ability to restrict "merge conversations"