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Assignment of Merged Conversations

When 2 conversations assigned to 2 different people are merged or smart merged to give the option of who to assign it to, instead assigning based who is first alphabetically.
11 months ago in Assigning / Core Product Experience 0 Backlog

Bring Slack reactions over to Front messages

Would be great to see Slack reactions in Front, since so many people use reactions to acknowledge messages, and even to mark things as done, or something similar. If possible, allow for reactions in Front, as well, that can be shown in Slack.
11 months ago in Developer Platform 0 Backlog

Docusign integration

No description provided
about 2 years ago in New integration requests 1 Backlog

Integration with Microsoft Report Message Add-in

No description provided
6 months ago in New integration requests 0 Backlog

Assign through rules even if assignee is Out Of Office

No description provided
over 3 years ago in Assign 0 Backlog

Moving conversations from shared inbox to private inboxes

Occassionally commercial level conversations get sent to our ops level shared inboxes. We would like the ability to be able to move them from the shared inbox to a personal inbox of the responsible party rather than keeping it in the shared inbox ...
12 months ago in Core Product Experience 0 Backlog

KnowBe4 integration

No description provided
almost 3 years ago in New integration requests 2 Backlog

Extend 100 attachment per conversation limit

No description provided
12 months ago in Core Product Experience 0 Backlog

Rule description

Add a "description" field to rules to explain what they do, why they were created, who is responsible for their maintenance, etc.
almost 2 years ago in Rule management 0 Backlog

Enable Conversation Splitting for Custom Channels

My company uses SMS for ~90% of our customer conversations. Today, the only way to utilize Front with a single phone number that customers can both call and text is through Dialpad (maybe Aircall as well, not sure). It turns out conversation split...
about 1 year ago in Existing integrations 0 Backlog