All ideas

AI features should come to individual inboxes as well. It seems like all the features are for the shared inboxes but we have most of our interactions coming through individual mailboxes.

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...

Ability to branch chat based on agent visibility to ensure synchronous chat expectations are met - also to direct customers to submit a request via email or collect information but set expectations that all agents are "busy". and/or - ability to s...

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.

I have a Front Chat widget with a single chatbot installed over a couple of different web properties (support.example.com, dev.example.com, community.example.com, etc) - In my Chatbot Analytics dashboard, it would be helpful to filter and segregat...

Request to choose from a larger range of colors for calendar events

Comments build up quickly, and then it gets difficult to dig through a wall of grey comment boxes. This would introduce the ability to have comments that are threaded together.

We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...

Ability to clone/duplicate existant knowledge base articles.