All ideas

Problem Integrating Front Chat with verified identity is difficult; there's no NPM package or TypeScript support, making it easy for developers to send data in the wrong format. Request Publish Front Chat as an NPM package with TypeScript definiti...

Our department’s current email and tag structure within Front presents significant organizational challenges that affect efficiency and usability. Current Structure The department consists of 12 offices. Each office has: One primary email a...

We're currently working with the AirCall integration in Front and have run into an issue: when an inbound call or SMS comes in from a phone number we don't yet have stored, Front creates a brand-new contact instead of merging it with the existing ...

Problem Knowledge base articles are limited to 5 search keywords, and each keyword must be typed and selected individually, making it tedious to add comprehensive search coverage. Request Increase or remove the keyword limit per article and provid...

Problem The inbox filter only considers the current inbox at activity time. Conversations that started in a different inbox (like in triage workflows) aren't counted, causing metrics like "new conversations" to be inaccurate. Request Add a filter ...

Request Display a conversation count on the Later folder.

Problem Open-ended chatbot responses can't be exported for analysis. Request Export chatbot responses to a spreadsheet.

Problem The participant suggestion list currently shows teammates sorted by recent assignment history, not by actual collaboration frequency, making it harder to find frequent collaborators. Request Prioritize teammates in the participant menu bas...

Problem When filtering the schedule by inbox, all teammates are still shown, including those without access to the filtered inbox, causing confusion. Request When an inbox filter is applied, show only teammates with access to that inbox.

Problem There's no way to have quick, real-time conversations with teammates directly within Front, and discussions are too formal for casual communication. Request Add a real-time chat feature within Front that allows teammates to communicate ins...