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Status Backlog
Categories Default channel management
Created by Guest
Created on Dec 10, 2024

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Update Twilio SMS Channel Credentials in App

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a response. It would be nice if Front allowed users to update this themselves in the app.

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  • Guest
    Nov 13, 2025

    This is a very important requirement for us. Currently there is a huge security hole with the updating of auth tokens having to be done by a front support person. This does not comply with IS27001 and also creates a time delay in cycling auth tokens on the various Front channels they are used on.

    An admin user should be able to update the aut tokens from fonrt directly so that it is secure and can be done quickly, and at a time picked by the user organisation.

    So far we have had to get front support to update our tokens 3 times and each time it has been done by Front without agreement of when it would be done, generating lots of operational problems.

    This really needs to be addressed.

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