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Status Backlog
Categories Default channel management
Created by Guest
Created on Dec 10, 2024

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Allow self-service twilio sms channel credential updates

Problem
Teams cannot update their Twilio Account SID or Auth Token within the Twilio SMS channel settings in Front. They must contact Support to make credential changes, which introduces delays.

Request
Allow admins to update Twilio SMS channel credentials (Account SID and Auth Token) directly in the channel settings without needing to contact Support.

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  • Guest
    Nov 13, 2025

    This is a very important requirement for us. Currently there is a huge security hole with the updating of auth tokens having to be done by a front support person. This does not comply with IS27001 and also creates a time delay in cycling auth tokens on the various Front channels they are used on.

    An admin user should be able to update the aut tokens from fonrt directly so that it is secure and can be done quickly, and at a time picked by the user organisation.

    So far we have had to get front support to update our tokens 3 times and each time it has been done by Front without agreement of when it would be done, generating lots of operational problems.

    This really needs to be addressed.

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