All ideas

Problem Front does not support BIMI (Brand Indicators for Message Identification), so verified sender logos are not displayed alongside incoming emails. Request Add BIMI support so that authenticated sender brand logos appear in conversations, hel...

Request Enable users to download, export, or print individual conversations and discussions, with option for bulk export of multiple conversations.

Problem Conversation list and preview pane can only be arranged with the list on the left and preview on the right. Request Add option to arrange the view horizontally so the conversation list is above and the preview pane can be full-width below.

Problem The only way to identify which messages were sent using a specific template is to pattern-match the message body against stored templates, which is fragile and does not scale reliably. Request Add a template_id field to the messages table ...

Problem Rules only trigger when new comments are added, not when existing comments are edited. Users often update comments with important information after the initial creation. Request Enable rules to re-trigger when a comment is edited, not just...

Problem The participant suggestion list currently shows teammates sorted by recent assignment history, not by actual collaboration frequency, making it harder to find frequent collaborators. Request Prioritize teammates in the participant menu bas...

Request Save attachments directly to a specific Google Drive folder, including Shared Drives, without leaving Front. Context This prevents sensitive files from being copied to unintended locations and keeps project files organized in one place.

Problem There's no way to have quick, real-time conversations with teammates directly within Front, and discussions are too formal for casual communication. Request Add a real-time chat feature within Front that allows teammates to communicate ins...

Problem When a personal channel conversation is merged into a shared inbox, the personal channel's close settings take priority over the shared inbox's settings — even though the conversation is now in the team inbox. Admins have no way to audit i...

Problem Open-ended chatbot responses can't be exported for analysis. Request Export chatbot responses to a spreadsheet.