All ideas

Request Add TikTok as a communication channel to receive and respond to direct messages and comments within Front.

Problem Tags can be added to discussions after creation, but not while composing them, unlike emails. Request Allow tagging of discussions during composition, similar to email tagging.

Problem Calendar invites created and sent by the user don't appear in the Sent folder. Request Display calendar invites in the Sent folder.

Request When deleting a recurring calendar event, provide an option to delete that event and all future occurrences in the series.

Problem Can't see distribution list members without leaving Front to check Outlook. Request Show distribution list members within Front so users don't need to switch tools.

Problem Partners need to stop receiving webhook data when a customer's trial period ends and they don't convert. Request Allow disabling webhook subscriptions from the partner application.

Request Enable creating and sharing polls within emails and internal discussions to gather quick feedback and opinions.

Problem On-call staff working without laptop access can't retrieve customer contact information from Front, forcing them to maintain separate contact lists for phone calls outside the platform. Request Enable contact viewing and management in the ...

Problem Views are limited to 50 inboxes, which is insufficient for teams with many Slack-connected channels, and there's no way to select all inboxes at once. Request Remove or significantly increase the inbox limit for views, or provide a "select...

Problem Chat transcript emails always have a generic subject line of 'Chat', which doesn't provide context to customers. Request Enable configuration of the subject line for transcript emails sent from Chat.