All ideas

I would like to be able to unpin a view for someone on my team. It feels weird that I can add them to a view but can't remove them.

It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)

Macro with moving action won't trigger rules such as Required tagging. Both features should be compatible to work together

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...

User StoryAs a business owner, I need to work with SaaS providers that allow me to increase or reduce my software seats during a given year based upon headcount. Current FunctionalityCurrently Admins are allowed to increase software seats during a...

I'm looking at setting up a time based rule for emails in the waiting ticket status. But as the wait time differs between external and internal departments, I currently need to make multiple rules to cover all. If the time since trigger rule can b...