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    Front Chat availability indicators for volume and wait time

    Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)
    about 5 years ago in Live Chat 1 Backlog

    Add internal discussions to Analytics

    No description provided
    about 5 years ago in New metrics 0 Backlog

    Customer Portal: Pre-filled requests

    Similar to how you can pre-fill message content in emails via mailto ( see https://help.front.com/en/articles/2531#supported_options ), it would be helpful to send users to a pre-filled Customer Portal "New Request" form. Some use-cases; * Pre-sel...
    10 months ago in Customer Portal 0 Backlog

    Prevent auto-hyperlinking

    No description provided
    over 4 years ago in Parser 2 Backlog

    Keyboard shortcut: merge conversations

    No description provided
    over 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

    Staffing goals: set goals at the hour level

    Adding FT requirements per hour would provide visibility on how many people you need at different times of the day.
    3 months ago in Workforce management 0 Backlog

    Ability to edit all events in a recurring series, instead of just one event

    No description provided
    almost 5 years ago in Managing/Updating Events 0 Backlog

    Only company admins can increase license count

    Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...
    over 4 years ago in Increase granularity of admin permissions 0 Backlog

    Language support: Spanish

    No description provided
    almost 5 years ago in Native features 0 Backlog

    Focused View

    I would like all Spam and Unsolicited Emails to go into their own Folder. This would be very similar to Outlook's Focused view or Gmail's Tab called Promotions. FrontApp is all about team & personal productivity yet it's currently allowing in ...
    about 2 years ago in Core Product Experience 2 Backlog