All ideas

In the list of prebuilt Jira connectors the Get Issue endpoint does not appear in the list?

Problem When agents select a WhatsApp template to send, there is no visible indicator of whether it is a Marketing or Service type. This creates a real risk of sending the wrong type by mistake — for example, sending a Marketing template during an...

Problem Teams use Confluence for internal documentation and knowledge management, but Confluence isn't available as a source for Front's AI features. Request Add Confluence as a third-party knowledge source option for Front AI to let teams leverag...

Problem SLA warnings are applied to conversations but in long threads with multiple back-and-forths, users cannot quickly identify which specific message the warning applies to. Request Display SLA warnings at the message level with a visual indic...

Problem When making changes to Autopilot answer rules, there's no way to verify that new rule logic still works correctly on old conversations where the original rule was previously successful. Request Create a rule testing tool that lets users bu...

Problem Drafts created in external email clients (e.g., Gmail, Outlook) are not synced to Front, forcing teammates to switch between clients. Request Sync drafts from connected email providers into Front's drafts folder, so teammates can continue ...

Problem User availability status doesn't automatically reflect calendar events, so teammates see inaccurate availability (e.g., someone appears available while in a meeting), leading to miscommunication about actual availability. Request Automatic...

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...

Problem Can't see distribution list members without leaving Front to check Outlook. Request Show distribution list members within Front so users don't need to switch tools.

Request Enable creating and sharing polls within emails and internal discussions to gather quick feedback and opinions.