All ideas

Problem Smart CSAT and Smart QA automatically target only the last teammate responding, but some evaluation scenarios require targeting other teammates in the conversation. Request Add ability to precisely select which recipient is evaluated by Sm...

Request Export custom analytics reports to external formats for further analysis and sharing.

Problem Plugins can only navigate to http(s), mailto, and tel protocols; custom app protocols like slack://, zoommtg://, and notion:// are not supported. Request Support custom protocol links in plugins, with developer control over which protocols...

Problem Full message templates can only be previewed by selecting them. Request Add a preview button that displays the full template in a modal without selecting it.

Problem In the calendar panel, users can only pin calendars of Front users, not non-Front users' calendars. Request Allow users to pin calendars of non-Front users in the calendar view's left panel.

Problem Chatbots can't respond to visitor inactivity or time spent on a flow step, making it difficult to handle situations where visitors are stuck or not responding to questions. Request Add triggers based on visitor inactivity duration and time...

Problem You can't pre-fill request form fields when sending users to the Customer Portal (unlike email pre-fill via mailto parameters). Request Allow pre-filling request form fields via URL parameters—for example, pre-selecting dropdowns based on ...

Problem Customer portal notification emails don't allow customization of the body text below the ticket number. Request Ability to personalize the body text in customer portal notification emails to match your brand voice or provide specific instr...

Problem The account name in customer portal notification emails is not customizable. Request Ability to customize the sender account name per customer portal or per workspace in customer portal notification emails.

Problem When composing new messages, forwards, or replies, To/Cc is the default, but some inboxes need Bcc as the primary field for privacy or compliance reasons. Request Allow Bcc to be set as the default recipient field for an inbox.