All ideas

Disable field editing to keep single source of truth in CRM as native sync from Hubspot or Salesforce for example are only one way batches. So if a user edits a contact field this wont be reflected in hubspot and when the next batch syncs, their c...

Update sequence functionality to provide additional information around open rate, bounce rate, etc.

In long messages, you have to scroll up or down to get to the reply button and compose. Request to have the ability to reply at all times from the screen.

Only having the option to select offline hours for live chat creates a myriad of support problems for small teams juggling multiple jobs and the ability to simply turn it on/off with a single click would significantly improve the functionality.

Shortcut to change font color which runs through the colors using the arrow keys

Allow admins to" FIELD EDITING: choose who can edit fields on a conversation, teammate, account, contact. If disabled, user cannot edit the field. FIELD DISPLAY: choose which fields apply on objects (contacts, accounts, convo, app objects) bas...