All ideas

Allow to filter by categories of channels (ie email / voice / text)

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...

No auto-tag, but being able to see the suggestions so the team can validate before tagging

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...

In long messages, you have to scroll up or down to get to the reply button and compose. Request to have the ability to reply at all times from the screen.

Currently, an update of the Desktop app requires to reinstall it so it requires admin permissions on the computer. If the app would auto-update (like the Asana desktop app does), we would no longer need admin credentials to update it. Also, it wou...

Make Windows Front app available via winget (Windows Package Manager) so it can be automatically updated by third-party solutions on company's devices. Currently, it prompts users for admin credentials as updating requires a proper installation so...

Only having the option to select offline hours for live chat creates a myriad of support problems for small teams juggling multiple jobs and the ability to simply turn it on/off with a single click would significantly improve the functionality.

Shortcut to change font color which runs through the colors using the arrow keys