All ideas

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...

No auto-tag, but being able to see the suggestions so the team can validate before tagging

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...

Currently the Get Message endpoint for Front's Core API does not allow lookup on the external ID field. It would be nice if we allowed lookup on the external_id as a resource alias much like the GET Account endpoint.

In long messages, you have to scroll up or down to get to the reply button and compose. Request to have the ability to reply at all times from the screen.

Only having the option to select offline hours for live chat creates a myriad of support problems for small teams juggling multiple jobs and the ability to simply turn it on/off with a single click would significantly improve the functionality.

Shortcut to change font color which runs through the colors using the arrow keys

Update sequence functionality to provide additional information around open rate, bounce rate, etc.