All ideas

Problem Developers can't see logs of their API requests or debug failures; they have to contact support to understand why requests are failing. Request Provide a dashboard showing all API requests issued by an account, including request details an...

Problem In a shared inbox, individual teammates cannot set or manage their own out-of-office auto-responder without admin involvement — every OOO activation requires an admin to configure it on each teammate's behalf. Request Allow each teammate t...

Problem All links in Help Center articles include rel=noopener noreferrer nofollow attributes, which limits SEO and attribution for internal and same-domain links. Request Add Help Center settings to control link rel attributes based on domain saf...

Problem Calendar invites created and sent by the user don't appear in the Sent folder. Request Display calendar invites in the Sent folder.

Problem Plugins can only navigate to http(s), mailto, and tel protocols; custom app protocols like slack://, zoommtg://, and notion:// are not supported. Request Support custom protocol links in plugins, with developer control over which protocols...

Problem Tags can be added to discussions after creation, but not while composing them, unlike emails. Request Allow tagging of discussions during composition, similar to email tagging.

Problem You can't pre-fill request form fields when sending users to the Customer Portal (unlike email pre-fill via mailto parameters). Request Allow pre-filling request form fields via URL parameters—for example, pre-selecting dropdowns based on ...

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely

Starting the Rule Creation Process from an Example Message would Improve Workflow Given, rules are designed to manage what happens to a particular type of incoming message, it would be logical to start the process of rule create using an example m...

Problem Conversations originating from application channels cannot be merged in Front — unlike email and other supported channel types, the merge action is unavailable for application channel conversations. Request Support conversation merging for...