All ideas

Problem When customers book meetings through your scheduling link, they cannot add additional guests until after the booking completes. Request Allow customers to add guest emails within the booking form (e.g., name, email, and additional guests) ...

As a Front company admin deploying an API-based integration that requires access to individual teammate inboxes, I want to enable the "Allow access to my individual resources via the API" setting for all relevant teammates in bulk — either across ...

Problem Users must manually work around Delivery Status Notifications by checking email headers to prevent Inbox Rules from executing on DSNs. This is not user-friendly. Request Automatically suppress Inbox Rules on Delivery Status Notifications t...

Problem Calendar only supports 'Show as busy' and 'Show as free' status options, which don't clearly indicate Out of Office periods when teammates block annual leave. Request Add an 'Out of Office' (OOF) status option to the calendar to provide gr...

Problem When snoozing conversations, there's no way to capture context about why the snooze occurred or what should happen when it returns. Request Add ability to attach personal notes when snoozing (e.g., with a prompt like "Why are you snoozing ...

Problem All links in Help Center articles include rel=noopener noreferrer nofollow attributes, which limits SEO and attribution for internal and same-domain links. Request Add Help Center settings to control link rel attributes based on domain saf...

Request Support composing emails with right-to-left text.

Request Support testing of rules that use rule sets with the 'Test conversation' feature.

Problem The current limit of 10 active ticket statuses is restrictive for large organizations with multiple departments that need tailored status workflows. Teams end up compromising on naming or sharing statuses across different use cases. Reques...

Request Expose API endpoints to add, remove, and list emoji reactions on conversation comments, matching the existing reactions functionality in the UI.