All ideas

Request Allow selecting a signature when using the Reply with a message template rule or macro action.

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...

Problem There's no way to initiate outbound chat conversations with customers based on their website behavior or specific page visits. Request Enable sending automated or manual outbound chat messages when customers visit specific pages or complet...

Description of the Feature: The Customer Effort Score (CES) is a critical metric for assessing the ease with which customers can interact with a support team to resolve their issues. It is a survey post-interaction with customers asking something ...

Request Add a rule action to merge a contact into an existing contact record for channels using different handles like chat.

Request Add TikTok as a communication channel to receive and respond to direct messages and comments within Front.

Can reference Request IDF-111540 for more information, but Smart Merge is linking similar subject lines and senders to our account but with different recipients. The current work arounds don't work for our work flow of our shared inboxes for our b...

Problem When a personal channel’s close automation closes a conversation, it cannot be manually reopened — forcing teams to start an entirely new conversation and losing the original communication history. Request Allow conversations closed by per...

Problem When emails are deleted in Gmail, they remain in Front conversations, requiring manual deletion in both places to keep systems in sync. Request Automatically sync Gmail trash and delete actions with Front so deleting an email in one system...

Problem Moving team inboxes to a different workspace is difficult and requires ad hoc processes. Request Enable a streamlined way to move team inboxes to a different workspace as teams expand.