ADD A NEW IDEA

All ideas

    Showing 2140 of 2140

    [context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)

    Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...
    over 1 year ago in AI / AI answer for chat / AI data extraction / AI similar conversations / AI suggested replies (auto draft) / AI summary / AI tagging 0 Backlog

    [core] AI tagging suggestion mode

    No auto-tag, but being able to see the suggestions so the team can validate before tagging
    over 1 year ago in AI / AI tagging 0 Backlog

    [package] Automatic CSAT from conversation analysis

    Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
    over 1 year ago in AI / AI tagging / CSAT 0 Backlog

    Linked conversation - New linked request (between 2 inboxes)

    Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
    almost 2 years ago in Linked conversations 1 Backlog

    Macros: Default value in "Collect Teammate Answer" form

    I'm building a Macro and want to provide a default value in a "Collect Teammate Answers" form. An example of how this could be used;I'm building an escalation workflow. The teammate should pick from a "Priority" enum field (High, Normal, Low) - I ...
    11 months ago in Macros 0 Backlog

    Ability to expand and collapse the all-day events section on the calendar to view more than 3 all-day events at once

    Today you can only see 3 all-day events at a glance per day. It is not obvious that users need to scroll to see the rest of the all-day events on that day. Suggestion to expand and collapse the top section.
    over 3 years ago in Calendar View 2 Backlog

    [channel] AI tagging on more channel types (SMS, chat, custom channels ...

    Ability to set up AI tagging on more channels like SMS conversations, chat, social, whatsapp, custom channels
    almost 2 years ago in AI / AI tagging 0 Backlog

    CSAT: add conversation/thread subject variable in message body

    I could add conversation/ticket ID into subject or message body, but for a person with multiple conversation threads it could be confusing to relate which survey to the respective conversation. It would be helpful for the respondent to be able to ...
    3 months ago in CSAT 0 Backlog

    Multiple Respondent Survey Form should know the respective email address

    Currently CSAT survey post closing a ticket/thread for multiple email recipients are sent out with generic email. The form requests for the respondent to enter their email address. It would be easier and quicker for the respondent to respond if Fr...
    3 months ago in CSAT 0 Backlog

    Set up views to filter by two tags using AND condition instead of OR/ANY

    Right now, when setting up a view, you can only choose to filter by ANY tag which means that if I select more than one, I am getting all emails with any of those tags (OR logic). However, I would love to be able to select more than one tag and onl...
    over 2 years ago in Core Product Experience 0 Backlog