All ideas

Problem Calendar events can only be scheduled in the user's local timezone — there is no way to specify a different timezone when creating an invite. Request Allow selecting a timezone when scheduling calendar events so meetings in other regions d...

Problem When returning to the inbox from another folder, the newest email is automatically selected instead of the last selected email. Request Keep the last selected email highlighted when returning to the inbox.

Problem When offline hours are configured, the chat widget is completely removed, preventing customers from initiating conversations during those times. Request Keep the chat widget visible during offline hours but display a message indicating age...

Problem Custom fields are only supported on API-connected objects, not on objects created and managed manually within Front (e.g., project objects stored in on-premise systems). Request Ability to manually create objects via the Front UI, define c...

Problem Rules can only check for the 'is snoozed' condition, which causes rules to re-open conversations and cancel teammate snoozes that were set intentionally. Request Add an 'is not snoozed' rule condition so rules respect teammate snoozes and ...

Problem Chat visitors have no visibility into response time — they do not know their queue position, estimated wait time, or whether the team is experiencing high volume. Request Display real-time availability indicators on the chat widget, such a...

Problem Audit log currently tracks classic rules only, not changes to branching rules. Request Extend audit log coverage to include all branching rule modifications.

Problem SLA warnings are applied to conversations but in long threads with multiple back-and-forths, users cannot quickly identify which specific message the warning applies to. Request Display SLA warnings at the message level with a visual indic...

Request Add dedicated tabs to the personal inbox to filter and view conversations with Waiting and Resolved status.

Problem Snooze date format is locked to US format, which doesn't match regional preferences. Request Allow users to toggle date format between dd-mm-yy and mm-dd-yy.