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    Segregate Shared Contacts by Workspace

    Currently, shared contacts are shared with everyone in the company rather than by workspace. I'd like to be able to separate out shared contacts to specific workspaces, rahter than to everyone, to avoid confusion and support our security team's le...
    about 2 years ago in Contacts 1 Backlog

    Visibility on user activity

    User activity should be visible to admins (Log on/Log off times, changes from Available to Busy).
    6 months ago in Admin Experience 0 Backlog

    Customer Portal: Pre-filled requests

    Similar to how you can pre-fill message content in emails via mailto ( see https://help.front.com/en/articles/2531#supported_options ), it would be helpful to send users to a pre-filled Customer Portal "New Request" form. Some use-cases; * Pre-sel...
    9 months ago in Customer Portal 0 Backlog

    Application Webhooks: Disable webhook subscription as a developer

    I offer a partner integration containing an Application Webhook. My customers can start with a trial period, during which I will ingest data from a Front Application Webhook. If my customer's trial period ends and they do not convert, I want to st...
    over 2 years ago in Developer Platform / Partner Integrations 0 Backlog

    To have the ability to turn off the reading pane (conversation view) and only see list of emails

    Having just started using Front (previously used Outlook), I find the Front screen far too busy and cluttered. I would much prefer the option to turn off the reading pane which makes the screen much clearer and easier to read.
    about 3 years ago in Core Product Experience 0 Backlog

    Support for Right to Left text

    Ability to compose emails with right to left text.
    about 4 years ago in All platforms / Core Product Experience 1 Backlog

    Set up views to filter by two tags using AND condition instead of OR/ANY

    Right now, when setting up a view, you can only choose to filter by ANY tag which means that if I select more than one, I am getting all emails with any of those tags (OR logic). However, I would love to be able to select more than one tag and onl...
    over 2 years ago in Core Product Experience 0 Backlog

    Suggest users who I have interacted with the most in the participant menu

    Suggestion for the participant list to show teammates that the user has interacted with the most (i.e. have added as a participant in other conversations), instead of what today's list is actually based which is who they have recently assigned oth...
    almost 3 years ago in Access - what's accessible or visible to whom in P3 0 Backlog

    Linked conversation - New linked request (between 2 inboxes)

    Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
    about 2 years ago in Linked conversations 1 Backlog

    Ability to chat with other teammates within Front

    Similar to Google Chat which can be used within Gmail, have the ability to chat real-time with other teammates in Front (not including discussions)
    almost 3 years ago in Core Product Experience 1 Backlog