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[package] Automatic CSAT from conversation analysis

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
over 1 year ago in AI / AI tagging / CSAT 0 Backlog

Keyboard shortcut: Tab to cc field

Would like to be able to move from the "To" field to the "cc" field with the tab key as opposed to having to switch over to mouse, click "cc" in order to open up the field, then click into cc field and type name. The more I can navigate through me...
over 2 years ago in Composer 2 Backlog

Ability to have multiple billing contacts / methods for one Front instance

No description provided
over 2 years ago in Backoffice / Billing 1 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
over 2 years ago in Admin Experience / Resource management permissions 0 Backlog

Dynamic Objects - Send custom headers

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...
over 2 years ago in Dynamic objects 0 Backlog

Select signature when autoreplying

Select signature when using the [Reply with a message template] rule or macro action.
over 4 years ago in Auto-reply 0 Backlog

Team Chat Box

A team chat box similar to Microsoft teams that would enable team members or groups to chat with each other instead of having to start a discussion. Discussions are too formal and have to be continually archived to be removed from the inbox. They ...
about 3 years ago in Core Product Experience 1 Backlog

Tag-triggered transitions for conversation stages

No description provided
almost 2 years ago in  1 Will not do

Speak to Email

Product Feature: click cmd+R in front email to activate mic then I can talk out what Im trying to say gen AI turns that into a written out email copy that matches my conciseness and tone of voice
over 1 year ago in AI / Core Product Experience 0 Backlog

CSAT: Multiple language support

No description provided
over 4 years ago in CSAT 1 Backlog