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[core] AI tagging suggestion mode

No auto-tag, but being able to see the suggestions so the team can validate before tagging
over 1 year ago in AI / AI tagging 0 Backlog

[package] Automatic CSAT from conversation analysis

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
over 1 year ago in AI / AI tagging / CSAT 0 Backlog

Ability to change font when using mobile app.

Everyone using this app would benefit from the ability to change fonts when working on mobile. It goes without saying the value this would add as many prefer to maintain their own styles without deviating should they be working away from the offic...
over 2 years ago in Mobile 1 Backlog

More granular permissions - disable field editing or other actions such as "reply"

Disable field editing to keep single source of truth in CRM as native sync from Hubspot or Salesforce for example are only one way batches. So if a user edits a contact field this wont be reflected in hubspot and when the next batch syncs, their c...

Keyboard shortcut: Tab to cc field

Would like to be able to move from the "To" field to the "cc" field with the tab key as opposed to having to switch over to mouse, click "cc" in order to open up the field, then click into cc field and type name. The more I can navigate through me...
over 2 years ago in Composer 2 Backlog

Speak to Email

Product Feature: click cmd+R in front email to activate mic then I can talk out what Im trying to say gen AI turns that into a written out email copy that matches my conciseness and tone of voice
over 1 year ago in AI / Core Product Experience 0 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
over 2 years ago in Admin Experience / Resource management permissions 0 Backlog

Ability to have multiple billing contacts / methods for one Front instance

No description provided
over 2 years ago in Backoffice / Billing 1 Backlog

Dynamic Objects - Send custom headers

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...
over 2 years ago in Dynamic objects 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
almost 2 years ago in  1 Will not do