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Team Chat Box

A team chat box similar to Microsoft teams that would enable team members or groups to chat with each other instead of having to start a discussion. Discussions are too formal and have to be continually archived to be removed from the inbox. They ...
about 3 years ago in Core Product Experience 1 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
over 2 years ago in Admin Experience / Resource management permissions 0 Backlog

Dynamic Objects - Send custom headers

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...
over 2 years ago in Dynamic objects 0 Backlog

CSAT: Multiple language support

No description provided
over 4 years ago in CSAT 1 Backlog

[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...

[core] AI tagging suggestion mode

No auto-tag, but being able to see the suggestions so the team can validate before tagging
over 1 year ago in AI / AI tagging 0 Backlog

[package] Automatic CSAT from conversation analysis

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
over 1 year ago in AI / AI tagging / CSAT 0 Backlog

Save files to Google Drive

No description provided
almost 5 years ago in Existing integrations 3 Backlog

Tag-triggered transitions for conversation stages

No description provided
almost 2 years ago in  1 Will not do

Trash keyboard shortcut and selected text

Currently, the default Trash keyboard shortcut (delete) does not work when text is selected in the body of a received message. The keyboard shortcut should work when the selected text is immutable. This is frustrating when copying a one-time passw...
3 months ago in Composer 0 Backlog