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Ability to have multiple billing contacts / methods for one Front instance

No description provided
over 2 years ago in Backoffice / Billing 1 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
over 2 years ago in Admin Experience / Resource management permissions 0 Backlog

Dynamic Objects - Send custom headers

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...
over 2 years ago in Dynamic objects 0 Backlog

Save files to Google Drive

No description provided
almost 5 years ago in Existing integrations 3 Backlog

Add support for resource alias 'ext_id' to the GET Message endpoint

Currently the Get Message endpoint for Front's Core API does not allow lookup on the external ID field. It would be nice if we allowed lookup on the external_id as a resource alias much like the GET Account endpoint.
10 months ago in Core API 0

[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...

[core] AI tagging suggestion mode

No auto-tag, but being able to see the suggestions so the team can validate before tagging
over 1 year ago in AI / AI tagging 0 Backlog

[package] Automatic CSAT from conversation analysis

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
over 1 year ago in AI / AI tagging / CSAT 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
almost 2 years ago in  1 Will not do

Customize sound (volume and type) of notification

No description provided
over 4 years ago in Desktop / Live Chat / Notifications 2 Backlog