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[package] Automatic CSAT from conversation analysis

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
over 1 year ago in AI / AI tagging / CSAT 0 Backlog

Ability to have multiple billing contacts / methods for one Front instance

No description provided
over 2 years ago in Backoffice / Billing 1 Backlog

Select signature when autoreplying

Select signature when using the [Reply with a message template] rule or macro action.
over 4 years ago in Auto-reply 0 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
over 2 years ago in Admin Experience / Resource management permissions 0 Backlog

Dynamic Objects - Send custom headers

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...
over 2 years ago in Dynamic objects 0 Backlog

Team Chat Box

A team chat box similar to Microsoft teams that would enable team members or groups to chat with each other instead of having to start a discussion. Discussions are too formal and have to be continually archived to be removed from the inbox. They ...
about 3 years ago in Core Product Experience 1 Backlog

Tag-triggered transitions for conversation stages

No description provided
almost 2 years ago in  1 Will not do

CSAT: Multiple language support

No description provided
over 4 years ago in CSAT 1 Backlog

Speak to Email

Product Feature: click cmd+R in front email to activate mic then I can talk out what Im trying to say gen AI turns that into a written out email copy that matches my conciseness and tone of voice
over 1 year ago in AI / Core Product Experience 0 Backlog

[Rules] Allow modification of Message Templates in Dynamic Variables

I'm trying to build a rule that uses AI topics to send a message template response when certain topics are used. I want to send an existing message template, but add a "sent using AI" disclaimer at the end of the message. Right now, the only way t...
6 months ago in AI / Dynamic objects / Message templates 0 Backlog