All ideas

Problem Rules only trigger when new comments are added, not when existing comments are edited. Users often update comments with important information after the initial creation. Request Enable rules to re-trigger when a comment is edited, not just...

Today the option to "email guests" about an event change is only available sometimes. Needs to be available consistently for all types of event updates.

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...

Problem Calendar invites remain in the inbox after the user responds (Yes, Maybe, or No). Request Automatically archive calendar invites after RSVP, or prompt the user to archive them.

Request Display who created each template, who last edited it, and when it was last used to help identify templates for cleanup.

Request Enable rule creation and deletion via API, including rules that trigger external webhooks, so integration apps can programmatically configure rules for their workflows.

Request Support copying or forwarding a conversation to multiple inboxes in a single action, rather than one at a time.

Problem Teams cannot view the status of another team's conversation without having direct access to that inbox, limiting visibility across teams. Request Cross-team visibility into conversation status and updates without granting full inbox access...

Problem Ticket IDs are only visible after opening a message. When managing conversations linked to external tickets, this makes it difficult to quickly identify which tickets are associated with each conversation without clicking into each one. Re...

Problem There's no way for admins to set up vacation responders for entire teams at once. Request Allow admins to define team vacation dates and assign auto-responders to handle conversations during those periods.