All ideas

Problem When multiple tags share the same name across different projects, the tag display only shows an arrow icon, making it impossible to distinguish which project a tag belongs to. Request Display parent tag and project information alongside ta...

Problem There's no way to initiate outbound chat conversations with customers based on their website behavior or specific page visits. Request Enable sending automated or manual outbound chat messages when customers visit specific pages or complet...

Problem Moving team inboxes to a different workspace is difficult and requires ad hoc processes. Request Enable a streamlined way to move team inboxes to a different workspace as teams expand.

Request Allow selecting a signature when using the Reply with a message template rule or macro action.

Problem Analytics metrics are affected by the user's timezone, but there is no clear way to see which timezone is being used. Users in different timezones may see different metric values without understanding why. Request Allow users to select and...

Starting the Rule Creation Process from an Example Message would Improve Workflow Given, rules are designed to manage what happens to a particular type of incoming message, it would be logical to start the process of rule create using an example m...

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely

Problem Rules can only forward the newest message in a conversation, but the relevant message (e.g., one with an attachment) often appears earlier in the thread. Request Ability to target rule actions to a specific message within a conversation th...

Problem Custom uploaded emoji icons appear in the emoji gallery but cannot be assigned to tags, even though they show up as available options. Request Allow custom uploaded emojis to be selectable as tag icons in the inbox.