All ideas

Problem Global teams struggle with timezone confusion when scheduling calendar appointments, leading to miscommunication and duplicated coordination effort. Request Display secondary timezones in calendar and allow timezone selection when creating...

Request Add internal comments to Knowledge Base articles to support team collaboration during article creation.

Problem Form channels lack the visual customization options available in customer portal forms, making it difficult to match branding or embed seamlessly in websites. Request Provide a UI-based customization tool for form channels similar to the c...

Problem Audit log currently tracks classic rules only, not changes to branching rules. Request Extend audit log coverage to include all branching rule modifications.

Description: Currently, the Call Summary field renders the raw string as-is, so <br> tags (and presumably other formatting) don't get parsed into line breaks like they do in regular messages. This makes call summaries with multiple sections ...

Problem The conversation list sort order resets every session — teammates who rely on "oldest unreplied" must manually reapply the sort each time they open Front. Request Save each teammate's conversation list sort preference so it persists across...

Problem Rules lack documentation about what they do, why they were created, and who is responsible for their maintenance. Request Add a description field to rules to provide context and ownership information.

Problem When pasting text in the mobile app, message formatting often becomes mismatched (fonts and spacing), and there's no way to adjust it. Request Add the ability to change font settings in the mobile app so users can maintain consistent forma...

Problem AI tagging is not available on SMS conversations, chat, social media, WhatsApp, and custom channels. Request Extend AI tagging support to SMS, chat, social media, WhatsApp, and custom channel types.

Problem Front does not support BIMI (Brand Indicators for Message Identification), so verified sender logos are not displayed alongside incoming emails. Request Add BIMI support so that authenticated sender brand logos appear in conversations, hel...