All ideas

Showing 1696 of 1696

6 VOTE

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library

over 1 year ago in Notify 0 Already available

7 VOTE

Saved Search / view

The ability to save searches so you don't have to type them out each time.

over 1 year ago in Core Product Experience / Search 1 Backlog

17 VOTE

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...

about 4 years ago in AI / AI angel (QA before sending) / Other (workflows) 0 Backlog

8 VOTE

Jira Service Desk integration

https://www.atlassian.com/software/helpdesk-software

almost 2 years ago in New integration requests 2 Backlog

2 VOTE

Teammate statuses selection

Hi, As per suggestion from the Front's User Support Team, I post this idea. It might be a good idea, as we have a situation where it definitely would be useful, to be able to activate/deactivate certain statuses. In our case, we would like to be a...

6 months ago in Admin Experience / Workflows 0 Backlog

7 VOTE

Track how many chat visitors click on links provided in chatbot flow

It would be helpful to be able to track how many chat visitors click on links provided in chatbot flow to see if the resources are helpful or not.

over 1 year ago in Chatbots 0 Backlog

7 VOTE

Chatbots: Ability to combine certain options in a multiple choice question

Currently every multiple-choice option creates a new path. It would be helpful to be able to combine a subset (or all) of the multiple-choice option paths so we don't have to duplicate a path for each option.

over 1 year ago in Chatbots 0 Backlog

3 VOTE

API-triggered transitions for conversation stages

No description provided

9 months ago in Conversation Stages 1 Will not do

2 VOTE

Notify users of changes in a conversation when working on a separate window

When you draft an email on the browser and pop out the draft in a new window (not just a modal, a new browser window), you see only the draft and not the activity timeline. If there's a new message, a comment or something else happening, you will ...

6 months ago in Core Product Experience 0 Backlog

8 VOTE

Ability to create custom fields via the API

No description provided

almost 2 years ago in Developer Platform 0 Backlog

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