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[activation] Shared AI training for same tag across AI tagging rules

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...
10 months ago in AI / AI tagging 0 Backlog

Set signature to message template

Tie a signature to a particular message template
about 2 years ago in Message templates / Signatures 0 Backlog

Connect multiple companies in Front

As the manager of a group of multiple companies, I would like the ability to connect all my companies in Front. Currently, Front only supports a single company per account, and while the Workspace feature is interesting, it does not fully address ...
over 1 year ago in Workspaces 3 Backlog

Salesforce integration - Send Email to Salesforce - Log to Opportunity records

Customers wany to be able to use the Send Email to Salesforce rule action to log emails to Opportunity records. More discovery would be needed to understand how feasible this is. https://frontjira.atlassian.net/browse/PB-7640
over 1 year ago in Existing integrations 0 Backlog

Show number of matches in a conversation + navigate between them

When a conversation has more than one match, it is not visible unless: I scroll through the conversation thread and see highlights I redo my search inside the conversation with a cmd+f or ctrl+f shortcut I wish to be able to know that a conversati...
over 1 year ago in Search result previews (P2) / Search Results 0 Backlog

[Import] Knowledge Base Importer for Confluence

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.
over 1 year ago in Knowledge Base 0 Backlog

Add mobile SDK for Front Chat

No description provided
over 3 years ago in Live Chat 1 Already available

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export
over 3 years ago in Desktop 1 Backlog

API Request log dashboard

As a developer, sometimes it's hard to determine why my API requests are failing, and I need to reach out to the support team for assistance with my API usage. It would be super helpful to see logs of all API requests issued via my account in a da...
about 1 year ago in Channel API / Core API / Dev Relations 0 Backlog

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
10 months ago in AI / AI tagging 0 Backlog