All ideas

add trash as a hover action on conversation cells within individuals' personal inboxes

https://help.front.com/t/m1hk76d/understanding-activity-history Upon testing, it looks like we will only show info for snoozes in the activity history for conversations in a private inbox. FR to have the option of showing all activity history (the...

Suggestion to be able to download or print discussions, both individually and mass export

Company settings > Developer > Apps > Search bar Currently, one needs to search the exact match of an app name to find it. It also takes multiple seconds to show the apps you're searching.

Example: When a comment is added by sales, body contains "#quote", if the conversation is in accounting, then create task in inbox accounting. When a comment is added "#redston", if conversation is in production, the create link conversation with ...

Tables in Analytics report are limited to a certain number of rows, for example the details table in the CSAT report is limited to 500 rows. Although it may make sense to limit the number of rows to load in the app, it would be great if we could d...

Request: We would like to see an "Attachment Content" condition added to the Rules engine (potentially using OCR or AI parsing) that allows us to set triggers based on text or numbers found within a PDF file. The Problem: We are a high-volume Manu...

Would be great to have some kind of popup (bottom right) when a new chat conversation comes in to better notify team members.

Hello! One of the features my users would like is the ability to easily translate emails. When emails come in a different language, my team has to copy paste in a different window which takes valuable time.

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create