All ideas

Problem Discussions are formal, require archiving to keep inboxes clean, and are inefficient for quick, daily team communication and information sharing. Request Add a real-time team chat feature (similar to Microsoft Teams) that allows teammates ...

Request: We would like to see an "Attachment Content" condition added to the Rules engine (potentially using OCR or AI parsing) that allows us to set triggers based on text or numbers found within a PDF file. The Problem: We are a high-volume Manu...

Problem AI Compose does not reference attachments (like PDFs) from the conversation when generating reply suggestions. Request Allow AI Compose to use conversation attachments as context to provide more relevant and informed reply suggestions.

Problem Out-of-office status set in Google Calendar doesn't automatically update in Front, requiring manual sync. Request Automatically sync out-of-office status from Google Calendar and other calendar services to Front.

Problem Key metrics like 'new conversations' require accessing segment IDs and timestamps, which are currently only available via CSV download from analytics endpoints, creating friction for external reporting. Request Expose conversation segment ...

Problem Rules trigger regardless of who performs the action; unauthorized users can bypass SLAs by manually adding exclusion tags. Request Add a rule condition that triggers based on which teammate performed the action that initiated the rule. Con...

Problem When creating a linked conversation, both conversations stay in the originating inbox. The receiving department can't see the linked conversation in their own inbox. Request Allow linked conversations to appear in the receiving department'...

Problem The only way to identify which messages were sent using a specific template is to pattern-match the message body against stored templates, which is fragile and does not scale reliably. Request Add a template_id field to the messages table ...

Problem Teams cannot open .msg files in Front and must use Outlook instead, disrupting workflows and preventing quick access to email history and attachments stored in document management systems. Request Support opening and importing .msg file at...

Request Auto-replies should reference previous conversation messages to provide context and reduce repetition in ongoing conversations.