All ideas

Problem Rules and macros cannot reference or operate on other conversations, limiting automation for cross-conversation workflows. Request Allow rules and macros to query and act on conversations based on custom field values (e.g., resolve all con...

Problem Viewing multiple attachments requires closing and reopening each one individually, which is tedious when reviewing many photos or files. Request Enable swiping or quick navigation between attachments without closing and reopening.

Problem When the current assignee goes out of office and a conversation reassigns to the next person, if the original assignee becomes available again before their turn in rotation, the conversation doesn't reassign back to them. Request When usin...

Problem Video conferencing options available in calendar are limited by the channel type, preventing Gmail users from selecting Microsoft Teams as their video provider. Request Allow video conferencing provider selection to be independent of calen...

Request Add a keyboard shortcut to collapse conversations, with option to keep the final email open.

Problem Conversation splitting is not supported for custom channels like Dialpad SMS, causing all conversations on the same number to appear as one thread. Context Teams using SMS as their primary communication channel need to organize multiple co...

Problem Phone numbers mentioned in conversation messages can't be used directly to initiate calls, requiring manual entry into the phone system. Request Make phone numbers in conversations clickable to initiate calls through the Dialpad integration.

Problem Require tag rules apply to all resolved conversations, but teams may have multiple resolved statuses (like "Resolved" and "No Action") and want different rules for each. Request Allow specifying which resolved statuses should trigger a req...

Problem Sequence functionality doesn't provide visibility into campaign performance metrics like open rate and bounce rate. Request Add detailed metrics (open rate, bounce rate, and other analytics) to email sequences.

Problem Out-of-office status set in Google Calendar doesn't automatically update in Front, requiring manual sync. Request Automatically sync out-of-office status from Google Calendar and other calendar services to Front.