All ideas

Problem Topics view doesn't show performance metrics. Request Display CSAT and Smart QA grade metrics in the Topics view.

Problem Out-of-office status set in Google Calendar doesn't automatically update in Front, requiring manual sync. Request Automatically sync out-of-office status from Google Calendar and other calendar services to Front.

Problem Global teams struggle with timezone confusion when scheduling calendar appointments, leading to miscommunication and duplicated coordination effort. Request Display secondary timezones in calendar and allow timezone selection when creating...

Request Allow different auto-response messages for internal teammates versus external recipients under the same time off configuration.

Problem Front does not support Microsoft 365 sensitivity labels (Purview), so teams cannot set, view, or change labels that enforce encryption and watermarking protections on emails. Request Add support for viewing and applying M365 sensitivity la...

Problem Conversation list and preview pane can only be arranged with the list on the left and preview on the right. Request Add option to arrange the view horizontally so the conversation list is above and the preview pane can be full-width below.

Problem API and OAuth tokens currently have very wide permissions across all resources, such as the 'Shared Resources' scope allowing read+write access to all shared resources. Request Support more granular scopes for API tokens and OAuth tokens, ...

Request Expose a source type indicator in the merged_conversations API endpoint to indicate when conversations were merged via automation rules versus manual merge.

Problem When emails are deleted in Gmail, they remain in Front conversations, requiring manual deletion in both places to keep systems in sync. Request Automatically sync Gmail trash and delete actions with Front so deleting an email in one system...

Problem Rules trigger regardless of who performs the action; unauthorized users can bypass SLAs by manually adding exclusion tags. Request Add a rule condition that triggers based on which teammate performed the action that initiated the rule. Con...