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    Setting to always show CC line when composing a message

    No description provided
    over 4 years ago in Message headers / metadata 1 Backlog

    Access "Teammate activity export" via API

    I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API
    10 months ago in Core API / Exports, API and connectors 0 Backlog

    Option to display Knowledge Base widget (without live chat) during offline hours

    Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
    almost 2 years ago in Knowledge Base / Live Chat 0 Planned

    [channel] Support for Suggested Replies in Individual Inboxes

    No description provided
    about 1 year ago in AI suggested replies (auto draft) 0 Backlog

    Live dashboard - tag filter

    Ability to filter by tag in the live dashboard
    about 1 year ago in Live dashboard 0 Backlog

    Ability to edit all events in a recurring series, instead of just one event

    No description provided
    over 4 years ago in Managing/Updating Events 0 Backlog

    New [Is out-of-office] Teammate property for Dynamic Variables

    Have a new [Is out-of-office] Teammate property to use in Dynamic Variables, in addition to [Is available] which returns false whether the status is Busy or Out-of-office.
    over 1 year ago in Smart rules 0 Backlog

    Show time off end date next to a teammate's name

    No description provided
    over 1 year ago in Admin Experience / Core Product Experience / Teammate management 0 Backlog

    Smart QA in Team Performance table

    Alongside Response, handle time etc. This gives a full view of agent performance in one place
    7 months ago in Existing metrics 0 Backlog

    Knowledge base - Duplicate articles

    Ability to clone/duplicate existant knowledge base articles.
    about 2 years ago in Knowledge Base 3 Backlog