All ideas

If only a part of the company uses Front, the inbounds from "external" employees (technical, legal ...) will be considered no differently from the end customers' ones. As a result, all reply based metrics (and probably workflows) are off. We might...

When selecting multiple conversations in the inbox, allow the use of macro for all.

Suggestion to be able to download or print discussions, both individually and mass export

add trash as a hover action on conversation cells within individuals' personal inboxes

https://help.front.com/t/m1hk76d/understanding-activity-history Upon testing, it looks like we will only show info for snoozes in the activity history for conversations in a private inbox. FR to have the option of showing all activity history (the...

Request: We would like to see an "Attachment Content" condition added to the Rules engine (potentially using OCR or AI parsing) that allows us to set triggers based on text or numbers found within a PDF file. The Problem: We are a high-volume Manu...

Ability to set up a bunch of "sequence templates" and enroll contacts in them on an ad-hoc basis. The sequence for a specific contact would "start" on the day they're enrolled. Currently, it looks like I can only set up a sequence that I want to s...

The Problem / Current Behavior Currently, the implementation of the chat widget exhibits a critical flaw regarding message persistence when a user logs out of the site where the chat is implemented. Scenario: A customer is actively logged into o...

Today, Suggested Reply and Ask your KB are not keeping the links present inside their sourced KB article, in their answer. As a result users lose efficiency by having to find the source material and copy the link. The request is to keep the links ...

Would be great to have some kind of popup (bottom right) when a new chat conversation comes in to better notify team members.