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KnowBe4 integration

No description provided
about 4 years ago in New integration requests 2 Backlog

Include all Slack message content for bot messages

Bots often add "attachments" or "blocks" with additional message content. These are not included in the message text since their intended use seems to be for "lower priority content", according to the Slack docs.
almost 2 years ago in Other channels 0 Backlog

Inbox experience: view pending time-delayed rules in conversation activities

Being able to see triggered (but not yet run) rules inline with actions would be great so we can know (at a glance) if something may happen to a ticket, both for just general knowledge sake, but also debugging purposes. Even better if there was a ...
3 months ago in P3 display / Time-based options 0 Backlog

Merge conversation using API

No description provided
about 2 years ago in Core API 0 Backlog

Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
about 1 year ago in AI / AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

Ability to change ownership of an event

Current owner of a meeting should be able to transfer ownership of an event to another user of their choosing so that the new user can manage the event going forward.
about 3 years ago in Managing/Updating Events 0 Backlog

Gitbook integration

https://www.gitbook.com/
over 2 years ago in New integration requests 3 Backlog

[accuracy] Similar conversations feedback loop reinforcement

Similar conversations lack of accuracy.Ideas: Allow to remove "similar" results and use this as training signal to improve the accuracy
about 1 year ago in AI / AI similar conversations 0 Backlog

Rule condition: if recipient is in Bcc field

Most of the time we're bcc'd by a customer, it is spam or a phishing attempt. I wish front could alert us natively via an obvious tag in the app (vs requiring us to create rules for hundreds of inboxes). Thanks!
3 months ago in Rule conditions / Tags 0 Backlog

More color options for calendar events

Request to choose from a larger range of colors for calendar events
about 3 years ago in Calendar View 0 Backlog