All ideas

Problem When changing the sender from a personal inbox to a shared inbox, the email signature doesn't automatically update, requiring manual intervention. Request Automatically apply the correct signature based on the selected sender.

Problem Discussions are formal, require archiving to keep inboxes clean, and are inefficient for quick, daily team communication and information sharing. Request Add a real-time team chat feature (similar to Microsoft Teams) that allows teammates ...

Request Update or modify all instances of a recurring event in a single action, rather than individually editing each occurrence.

Problem When creating a linked conversation, both conversations stay in the originating inbox. The receiving department can't see the linked conversation in their own inbox. Request Allow linked conversations to appear in the receiving department'...

Problem Front automatically converts text patterns into hyperlinks, which can be undesirable when the text is not intended to be a clickable link. Request Provide an option to prevent automatic hyperlinking in message content, giving users and adm...

Request Automatically set teammates to 'Busy' status X minutes before the end of their shift, allowing them to finish work without receiving new conversation assignments. Teammates can still manually accept new conversations if desired.

Request: We would like to see an "Attachment Content" condition added to the Rules engine (potentially using OCR or AI parsing) that allows us to set triggers based on text or numbers found within a PDF file. The Problem: We are a high-volume Manu...

Problem Twilio channel creation only supports SID and Auth Token authentication, which is less scalable and poses security risks if credentials are exposed. Request Support Twilio API Keys as an authentication method for creating Twilio channels f...

Problem The inbox filter only considers the current inbox at activity time. Conversations that started in a different inbox (like in triage workflows) aren't counted, causing metrics like "new conversations" to be inaccurate. Request Add a filter ...

Problem In long conversations, the reply button and compose area are hidden as you scroll, requiring users to scroll to the top or bottom to find them again. Request Keep the reply button and compose area visible at all times while reading long co...