All ideas

I want to create a Rule Set where one or more variables are optional. For example, a rule might match new conversations when they arrive in specified mailboxes, from specified senders, with specified words in the subject, and notify specified team...

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.

Pinned comments are displayed with the small grey icon in the P3 header and in the timeline but look like normal comments. It would be useful if they stood out more.

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.

Count how many times a rule applied, who triggered a macro etc

Ability to modify existing tones with AI compose to align with how their company speaks, or have the AI learn their companies tone and make a custom tone. Ability to have a tone selected by default.

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."

Tie a signature to a particular message template