All ideas

Admin Settings in Mobile App

The current jira integration rule to add a comment to a jira ticket does this as an external comment so everyone subscribed to the Jira ticket can see. It would be great to edit the built in rule so you can choose if the comment is left as interna...

AI features should come to individual inboxes as well. It seems like all the features are for the shared inboxes but we have most of our interactions coming through individual mailboxes.

Ability to restrict "merge conversations"

Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.

Ability to filter by tag in the live dashboard

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).