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Allow to Download Inline Images from WhatsApp senders

Currently in the desktop app is not Possible to dowload Images send from Senders. you need to switch to browser and download via right click.
3 months ago in Desktop / Developer Platform 0 Backlog

To have a send and unsubscribe option in addition to send and archive or send and snooze.

No description provided
3 months ago in Core Product Experience 0 Backlog

Rule description

Add a "description" field to rules to explain what they do.
almost 2 years ago in Rule management 0 Backlog

Salesforce integration — ability to log emails to Cases

No description provided
about 1 year ago in Existing integrations 0 Backlog

Dictate email text

Typing emails is laborious and time consuming, would be a great time saver if this was implimented
11 months ago in Composer 1 Backlog

Turn off contacts auto-suggest

Being able to turn off auto-suggest in composer for all Front users
about 1 year ago in Search sorting 0 Backlog

Taskbar icon to turn gold (or other color) when a new email comes in

Like Outlook, it'd be nice if (when a new email came in) not only would the Front have the number counter on the taskbar icon increase, but also if the icon turned a different color. Outlook turns the icon gold when a new email arrives so you can ...
3 months ago in Core Product Experience / Counters 0 Backlog

Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains

We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
3 months ago in CSAT - Customisation - Survey / Workflows 0 Backlog

Quoted Reply on Telegram or WhatsApp

I've noticed that quoting messages in replies isn't supported for Telegram and WhatsApp via Front. Replies sent through Front don't show the "in reply to message" format, unlike direct replies from personal Telegram on mobile, leading to them appe...
3 months ago in Developer Platform 1 Backlog

Different Internal & External Names

Have different Internal and External Seat Names, that way when we send emails, clients always see it's from Tenet Support, but when we need to review which agents send a message, we have separate INternal names, so we can tell.
3 months ago in Core Product Experience 0 Backlog