All ideas

Ability to make articles private, draft, or published.

Ability to restrict "merge conversations"

Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.

Ability to filter by tag in the live dashboard

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).

Would it be possible to add a feature for Snoozing? Ideally it would be great to automatically add the same date that you last snoozed an item to the list. For example, if I have a follow up call on a certain day, I like to snooze prior emails to ...