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Macros: [Archive for specific teammates] action

As a user, for the same reasons that Archiving and unsubscribing specific users in a rule is useful, I want to be able to do this for a Macro. For example, when moving a conversation from Inbox A to Inbox B. Even if some participants on the conver...
11 months ago in Macros 0 Backlog

Capability to zoom on a message by percentage (i.e. +110%, +120%)

For people who don't have a perfect view, it's very convenient to be able to zoom like on Outlook -> with Mouse Scroll + or Mouse Scroll -
about 3 years ago in Core Product Experience 0 Backlog

Rule set analytics: metrics on value usage

We have heavily adopted rule set type of rules. We use them to tag by keyword and assign by keyword primarily. We have been reaching the 500 limit and are creating new rule copies to cover more values. It would be great if we can see which values ...
4 months ago in Rule management 0 Backlog

Split 'Shared With Me' Inbox into subscribed conversations and @mentioned conversations

It would be great if I could split my shared with me inbox into two categories:1. The threads where I am mentioned in the comments (these typically require immediate attention) 2. The threads where I am a subscriber but I am not mentioned. Nice to...
about 3 years ago in P3 display 0 Backlog

Integrate Booking.com direct messages into Front

No description provided
about 2 years ago in New integration requests 0 Backlog

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
over 2 years ago in Knowledge Base 0 Backlog

Improve Search performancefor developer apps

Company settings > Developer > Apps > Search bar Currently, one needs to search the exact match of an app name to find it. It also takes multiple seconds to show the apps you're searching.

KnowBe4 integration

No description provided
over 4 years ago in New integration requests 2 Backlog

Knowledge base: add option to show "similar articles" or "related articles" on the side of an article

Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.
over 2 years ago in Knowledge Base 0 Backlog

CSAT: Ability to display CSAT ratings and comments on external website

Display CSAT ratings and reviews on my website in a way similar to displaying Trustpilot or Google Business Reviews
about 1 year ago in CSAT 1 Backlog