All ideas

All customers on the portal to take quick actions by surfacing quick actions (similar to macros in the inbox) on the portal. (Not necessarily attached to a conversation - instead just quick actions that allow users to interact with systems such as...

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...

Currently, OAuth access to Front is granted at a company level (and only accessible for company admins). While this is useful for connecting the whole account to an external service, sometimes we want to grant OAuth at a per-teammate level. Use ca...

Pinned comments are displayed with the small grey icon in the P3 header and in the timeline but look like normal comments. It would be useful if they stood out more.

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...

Hi, I would like to have the time left before warning or breach displayed based on business hours of our teammates. For example, if a message was received 5.04 pm CET - Our business hours 9.00 AM to 5.00 PM CET. Time left is already displayed whil...

It would be more streamlined to let partners and developers building apps to submit those apps for publishing to the App Store directly from Front. I envision a tab in your developer app that lets you upload files and create your integration listi...

Ability to modify existing tones with AI compose to align with how their company speaks, or have the AI learn their companies tone and make a custom tone. Ability to have a tone selected by default.

I'd like to login to different Front accounts from within the apps (browser, native app and mobile). This way, when you're working for multiple companies using Front (or using the new 1-person personal plans), you would not need to switch between ...