All ideas

Ability to clone/duplicate existant knowledge base articles.

On mobile, please find a way to navigate from one thread to another easily [interpretation: when you have a conversation open in mobile app then to move to another conversation you have to navigate back to the conversation list. You can't just go ...

Bots often add "attachments" or "blocks" with additional message content. These are not included in the message text since their intended use seems to be for "lower priority content", according to the Slack docs.

When a user clicks on the 'post' link we show on an inbound Instagram message we don't bring them to the full post but instead just the media content (so it's kinda like a preview). It would be nice if Front linked directly to the Instagram post m...

For people who don't have a perfect view, it's very convenient to be able to zoom like on Outlook -> with Mouse Scroll + or Mouse Scroll -

It would be great if I could split my shared with me inbox into two categories:1. The threads where I am mentioned in the comments (these typically require immediate attention) 2. The threads where I am a subscriber but I am not mentioned. Nice to...

Ability to make articles private, draft, or published.

Hello! One of the features my users would like is the ability to easily translate emails. When emails come in a different language, my team has to copy paste in a different window which takes valuable time.