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New [Is out-of-office] Teammate property for Dynamic Variables

Have a new [Is out-of-office] Teammate property to use in Dynamic Variables, in addition to [Is available] which returns false whether the status is Busy or Out-of-office.
over 1 year ago in Smart rules 0 Backlog

Show time off end date next to a teammate's name

No description provided
over 1 year ago in Admin Experience / Core Product Experience / Teammate management 0 Backlog

Knowledge base: add option to show "similar articles" or "related articles" on the side of an article

Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.
over 2 years ago in Knowledge Base 0 Backlog

KnowBe4 integration

No description provided
over 4 years ago in New integration requests 2 Backlog

A preference to default to time stamp

No description provided
over 2 years ago in Triage - get to inbox 0 5 Backlog

Admin Settings in Mobile App

Admin Settings in Mobile App
11 months ago in Admin Experience 0 Backlog

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"
about 1 year ago in Conversation/inbox permissions / Permissions 0 Backlog

[channel] Support for Suggested Replies in Individual Inboxes

No description provided
about 1 year ago in AI suggested replies (auto draft) 0 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
about 2 years ago in Custom fields / Views 0 Already available

Live dashboard - tag filter

Ability to filter by tag in the live dashboard
about 1 year ago in Live dashboard 0 Backlog