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Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
over 2 years ago in Knowledge Base 0 Backlog

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"
about 1 year ago in Conversation/inbox permissions / Permissions 0 Backlog

[channel] Support for Suggested Replies in Individual Inboxes

No description provided
about 1 year ago in AI suggested replies (auto draft) 0 Backlog

Knowledge base: add option to show "similar articles" or "related articles" on the side of an article

Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.
over 2 years ago in Knowledge Base 0 Backlog

Live dashboard - tag filter

Ability to filter by tag in the live dashboard
about 1 year ago in Live dashboard 0 Backlog

A preference to default to time stamp

No description provided
over 2 years ago in Triage - get to inbox 0 5 Backlog

KnowBe4 integration

No description provided
over 4 years ago in New integration requests 2 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
about 2 years ago in Custom fields / Views 0 Already available

Last snooze time added to snooze list

Would it be possible to add a feature for Snoozing? Ideally it would be great to automatically add the same date that you last snoozed an item to the list. For example, if I have a follow up call on a certain day, I like to snooze prior emails to ...
about 2 years ago in Snooze 0 Backlog

Improve pinned comment visibility

Pinned comments are displayed with the small grey icon in the P3 header and in the timeline but look like normal comments. It would be useful if they stood out more.
over 2 years ago in Comments / @ mentions 2 Backlog