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Capability to zoom on a message by percentage (i.e. +110%, +120%)

For people who don't have a perfect view, it's very convenient to be able to zoom like on Outlook -> with Mouse Scroll + or Mouse Scroll -
about 3 years ago in Core Product Experience 0 Backlog

Split 'Shared With Me' Inbox into subscribed conversations and @mentioned conversations

It would be great if I could split my shared with me inbox into two categories:1. The threads where I am mentioned in the comments (these typically require immediate attention) 2. The threads where I am a subscriber but I am not mentioned. Nice to...
about 3 years ago in P3 display 0 Backlog

Integrate Booking.com direct messages into Front

No description provided
about 2 years ago in New integration requests 0 Backlog

Macros: [Archive for specific teammates] action

As a user, for the same reasons that Archiving and unsubscribing specific users in a rule is useful, I want to be able to do this for a Macro. For example, when moving a conversation from Inbox A to Inbox B. Even if some participants on the conver...
11 months ago in Macros 0 Backlog

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
over 2 years ago in Knowledge Base 0 Backlog

KnowBe4 integration

No description provided
over 4 years ago in New integration requests 2 Backlog

Knowledge base: add option to show "similar articles" or "related articles" on the side of an article

Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.
over 2 years ago in Knowledge Base 0 Backlog

A preference to default to time stamp

No description provided
over 2 years ago in Triage - get to inbox 0 5 Backlog

New [Is out-of-office] Teammate property for Dynamic Variables

Have a new [Is out-of-office] Teammate property to use in Dynamic Variables, in addition to [Is available] which returns false whether the status is Busy or Out-of-office.
over 1 year ago in Smart rules 0 Backlog

Show time off end date next to a teammate's name

No description provided
over 1 year ago in Admin Experience / Core Product Experience / Teammate management 0 Backlog