All ideas

Support custom layouts Case 1 Currently, for integration for Zoho CRM uses the default CRM layout for modules, like leads, contacts etc. Many customers will use a custom layout, meaning that they cannot use the integration effectively side from ju...

Problem Wildcard (*) searches don't reliably return results with word variations and truncations. Request Improve wildcard support in search queries and filters to return all relevant word variations.

Problem When a macro automatically collects information via rules or AI extraction and submits it to a third-party system, inaccurate extraction can lead to incorrect data being sent. Request Add a preview step before macro submission so users can...

Problem In long conversations, the reply button and compose area are hidden as you scroll, requiring users to scroll to the top or bottom to find them again. Request Keep the reply button and compose area visible at all times while reading long co...

Problem When viewing emails with horizontal overflow, the scroll bar only appears at the bottom of the message, requiring users to scroll down to see it. Request Display the horizontal scroll bar throughout the message view for easier access to wi...

Request Add analytics to track when teammates use the 'Draft with Copilot' feature to better understand AI adoption patterns across the team.

Problem Unsubscribing from a conversation thread prevents all subsequent emails from that thread from being delivered, even when an email is addressed directly to the user. Request Deliver emails sent directly to an individual even if they've unsu...

Problem Currently, there is no trigger for when a teammate is notified (especially by another rule), limiting automation and workflow daisy-chaining capabilities. Request Add a trigger based on teammate notification to enable more powerful workflo...

Problem Large organizations with multiple regions may have separate budgets but operate through a single Front instance. There's no way to track license availability per region, making billing management inefficient. Request Support multiple billi...

Problem When a conversation is manually moved to a different inbox, any participants without access to that inbox are automatically removed from the conversation, losing their context and involvement. Request Provide an option to keep all current ...