All ideas

Problem The sidebar pinned view limit of 50 is insufficient for users managing complex, multi-view workflows and organizational needs. Request Increase the maximum number of views that can be pinned to the sidebar.

Problem Rule Set variables are required; you can't create a single rule where some variables are optional. For example, matching all emails from certain senders regardless of subject requires creating multiple rules. Request Allow Rule Set variabl...

Problem Quarterly meeting scheduling requires booking 3+ months in advance, but scheduling links currently have a shorter booking window. Request Extend scheduling links to support at least 3 months of availability so teams can pre-book quarterly ...

Request Support scheduling messages to send later and automatically archiving conversations when replies are sent. This improves workflow flexibility and conversation management.

Request Clone existing knowledge base articles.

Request Save searches for quick reuse without having to recreate them each time.

Request Enhance suggested replies to better understand and reflect conversation history and context. This improves the relevance and quality of suggested responses.

Problem When chat offline hours are enabled, the entire widget is hidden from the site, including the Knowledge Base. This prevents customers from finding answers themselves when live support is unavailable. Request Allow displaying the Knowledge ...

Request Enable creating and managing views programmatically through the API. Context Teams managing large portfolios need to automatically create views based on conversation attributes rather than manually maintaining them as clients are reassigned.

Problem Signatures can only be shared across all individual channels, with no way to target specific groups of teammates based on role, location, or team. Request Allow admins to share a signature with a teammate group, making it easier to tailor ...