All ideas

Count how many times a rule applied, who triggered a macro etc

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."

Tie a signature to a particular message template

Enable workflows based on the result of a smart QA evaluation

Would be great to have some kind of popup (bottom right) when a new chat conversation comes in to better notify team members.

I'd like to be able to start an email "in a shared mailbox" but sending from my personal email address/inbox so that any replies show up in the shared mailbox as open/assigned to me. Most of our users communicate with customers using their own ema...

All customers on the portal to take quick actions by surfacing quick actions (similar to macros in the inbox) on the portal. (Not necessarily attached to a conversation - instead just quick actions that allow users to interact with systems such as...

As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately

Current owner of a meeting should be able to transfer ownership of an event to another user of their choosing so that the new user can manage the event going forward.

Something that pops up when you enter the tool, similar to how Front provides feature updates. We want to use this for company announcements, in lieu of blasting an email to everyone in Front.