All ideas

Hello! One of the features my users would like is the ability to easily translate emails. When emails come in a different language, my team has to copy paste in a different window which takes valuable time.

We would like to get a metric that captures the average time from when the conversation was assigned to a team member to the time of their first reply. Assigned Time to First Reply Time average. Some of our customers respond late at night outside ...

Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.

Allow admins to" FIELD EDITING: choose who can edit fields on a conversation, teammate, account, contact. If disabled, user cannot edit the field. FIELD DISPLAY: choose which fields apply on objects (contacts, accounts, convo, app objects) bas...

Pinned comments are displayed with the small grey icon in the P3 header and in the timeline but look like normal comments. It would be useful if they stood out more.

We're not using the "Waiting" status, that is too generic for us. We have created custom statuses like "Waiting for Customer answer" or "Waiting for logistics answer", that work well. But we are "stuck" with the standard "Waiting" status that we d...

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.

If only a part of the company uses Front, the inbounds from "external" employees (technical, legal ...) will be considered no differently from the end customers' ones. As a result, all reply based metrics (and probably workflows) are off. We might...