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Confirmation Sync - Front with Github

When the user presses 'Sync Front with Github', nothing happens, leading them to think that nothing is syncing. The app works as expected but there's not an obvious confirmation that the sync has occurred when they click it. We need a confirmation...
11 months ago in Developer Platform / Existing integrations 0 Backlog

Metrics on rules and macros

Count how many times a rule applied, who triggered a macro etc
about 3 years ago in New metrics 0 Backlog

Smart QA in Team Performance table

Alongside Response, handle time etc. This gives a full view of agent performance in one place
7 months ago in Existing metrics 0 Backlog

Set signature to message template

Tie a signature to a particular message template
over 2 years ago in Message templates / Signatures 0 Backlog

Ability to select which conversations they want to merge without having to have the conversations next to one another

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."
over 2 years ago in Merge / privacy leaks / threading 2 Already available

Front Chat popup notifications

Would be great to have some kind of popup (bottom right) when a new chat conversation comes in to better notify team members.
almost 3 years ago in Live Chat 0 Backlog

[tone] Custom tone with AI compose

Ability to modify existing tones with AI compose to align with how their company speaks, or have the AI learn their companies tone and make a custom tone. Ability to have a tone selected by default.
over 1 year ago in AI / AI angel (QA before sending) / AI compose 0 Backlog

Initiate an email from a personal address in a shared inbox

I'd like to be able to start an email "in a shared mailbox" but sending from my personal email address/inbox so that any replies show up in the shared mailbox as open/assigned to me. Most of our users communicate with customers using their own ema...
over 2 years ago in Core Product Experience 0 Backlog

Ability to change ownership of an event

Current owner of a meeting should be able to transfer ownership of an event to another user of their choosing so that the new user can manage the event going forward.
over 3 years ago in Managing/Updating Events 0 Backlog

Support for multiple Frount accounts

I'd like to login to different Front accounts from within the apps (browser, native app and mobile). This way, when you're working for multiple companies using Front (or using the new 1-person personal plans), you would not need to switch between ...
over 1 year ago in Admin Experience 1 Backlog