All ideas

Problem Developers building Application Webhooks cannot see logs of payloads Front sent to their webhook or responses from their app, making debugging and development difficult. Request Expose webhook request and response logs in the Front dashboa...

Problem Macro teammate answer collection currently only supports single-select dropdowns, limiting scenarios where multiple selections are needed. Request Add a multi-select dropdown field type as an option for collecting teammate answers in macros.

Problem Users must use the mouse to navigate to the cc field; the tab key doesn't advance from the "To" field to "cc". Request Allow tabbing from the "To" field to the "cc" field for keyboard-only navigation in the compose window.

Request Always display the CC field when composing emails, rather than requiring additional steps to reveal it.

Problem There are no granular permission controls for managing Views; users can't selectively allow team members to create, edit, or delete Views. Request Add dedicated permissions for View creation, editing, and deletion.

Request Display upcoming SLA breach warnings in the Live Dashboard. This helps teams proactively identify conversations at risk of missing SLA targets.

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...

Problem When multiple tags share the same name across different projects, the tag display only shows an arrow icon, making it impossible to distinguish which project a tag belongs to. Request Display parent tag and project information alongside ta...

Problem Users managing multiple Front accounts must switch between browser tabs or repeatedly log out and log back in. Request Allow users to switch between multiple Front accounts within the same app without logging out.

Problem Website chatbot visitors must manually search for or navigate to knowledge base articles instead of receiving proactive suggestions. Request When a visitor types keywords matching knowledge base article titles or content, automatically sug...