All ideas

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.

As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately

Ability to view the inbox and settings side by side

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."

Count how many times a rule applied, who triggered a macro etc

Tie a signature to a particular message template

Would be great to have some kind of popup (bottom right) when a new chat conversation comes in to better notify team members.

I'm trying to build a rule that uses AI topics to send a message template response when certain topics are used. I want to send an existing message template, but add a "sent using AI" disclaimer at the end of the message. Right now, the only way t...

I'd like to be able to start an email "in a shared mailbox" but sending from my personal email address/inbox so that any replies show up in the shared mailbox as open/assigned to me. Most of our users communicate with customers using their own ema...