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Front to display "Unavailable", "In A Meeting" based on calendar events

Front has become a wonderful tool but as a business owner, I find myself having to change my status if I am at a meeting or busy. It would be nice that since its reading the calendar access that it display an orange, yellow, or red notification wi...
over 1 year ago in Cal/scheduling efficiency / Calendar View 0 Backlog

8x8 integration

Front integration with VOIP provider 8x8.
over 1 year ago in New integration requests 0 Backlog

[context] AI summarize available in discussions

This would be incredibly beneficial to summarize the content of a discussion. I work within a multi-lingual team so it would also be great to summarize and translate a conversation as the current "Summarize with AI" does with email threads
over 1 year ago in AI / AI summary 0 Backlog

Integrate Time Off Planner with External HR Systems

During a product roadmap presentation, Carter from Edge Logistics mentioned it would be great if the Time Off feature for shifts integrated with external HR systems like Paylocity Link to Gong clip: https://us-18905.app.gong.io/call?id=31715033328...
12 months ago in Teammate availability 0 Backlog

Shopify inbox/chat channel integration

No description provided
over 2 years ago in New integration requests 2 Backlog

Pass custom conversation fields through Front Chat SDK

I'd like to be able to pass custom conversation fields through the Front Chat SDK. Currently it only allows me to pass custom contact fields through. This is problematic because sometimes the fields will be specific to that conversation, and I don...
12 months ago in Live Chat 0 Backlog

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
9 months ago in Breakdowns and totals / Conversation Stages 0 Backlog

Set signature to message template

Tie a signature to a particular message template
over 1 year ago in Message templates / Signatures 0 Backlog

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.
about 1 year ago in Analytics - Conversation origin and journey 0 Backlog

View reply button on the screen at all times (without needing to scroll for long conversations)

In long messages, you have to scroll up or down to get to the reply button and compose. Request to have the ability to reply at all times from the screen.
over 1 year ago in Core Product Experience 0 Backlog