All ideas

While we need users to be able to create personal rules, we had a recent incident where a rule was poorly setup in an individual's inbox and as a result, a sensitive email message was moved to a shared inbox. Please provide a way for admins to set...

I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API

Pinned comments are displayed with the small grey icon in the P3 header and in the timeline but look like normal comments. It would be useful if they stood out more.

It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...

I would like to see the option to set custom snooze times to X working days. I very rarely work weekends, so if I want to snooze an email on a Friday for two days, I want to use working days, so that the snooze is set for Tuesday the following wee...

The lack of clarity in the "granted through" section can create confusion and unnecessary work. Example scenarios: If a teammate is given access directly through editing an inbox, this isn't correctly reflected when viewing that teammate. If a tea...

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.