All ideas

Request Provide time-series metrics and visualizations to track how topics evolve and trend over time.

Problem AI Compose does not reference attachments (like PDFs) from the conversation when generating reply suggestions. Request Allow AI Compose to use conversation attachments as context to provide more relevant and informed reply suggestions.

Request Expand font color options in the message composer beyond the currently available palette.

Problem Notification sounds are not customizable, preventing users from distinguishing between different notification types or adjusting volume for different work scenarios like after-hours shifts. Request Customize notification sounds and volume ...

Problem Spam and unsolicited emails clutter the inbox and distract from genuine customer conversations and team productivity. Request Create a separate folder or tab for spam and promotional emails, similar to Outlook's Focused view or Gmail's Pro...

Request Allow customizing the chat widget launcher icon on webpages, such as replacing it with a company icon.

Problem To track Reply Time Goals specifically for the first reply in a conversation, users must create a separate rule that first adds a custom field to the conversation, then reference that field in the goal — an inefficient multi-step process. ...

In Gmail, the integration allows the sender to not only log the email in Hubspot with one click, but it also tracks activity of the recipient like when they've read it, when they've clicked into the email, and when they've responded . With this tr...

Request Automatically set teammates to 'Busy' status X minutes before the end of their shift, allowing them to finish work without receiving new conversation assignments. Teammates can still manually accept new conversations if desired.

Problem When creating a linked conversation, both conversations stay in the originating inbox. The receiving department can't see the linked conversation in their own inbox. Request Allow linked conversations to appear in the receiving department'...