Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like:

• Formatting:

  • Tone, spelling, names, attachment...

• Policies:

  • Message validated by a manager if the customer is close to renewal or is angry

• Content:

  • Answer the customer inquiry

  • Suggest a next step and/or a solution

  • Is not repetitive of a other conversation (ongoing, past)