All ideas

Problem Collect Teammate Answer forms in macros don't support default field values, requiring teammates to manually select an option every time. Request Add the ability to set a default value for form fields so common selections (e.g., Normal prio...

As a user who has the Dialpad integration setup, it'd be great to be able to have "tel:" links in other systems open a call within Front's Dialpad integration.

Problem Mentions continue to resurface as new activity even after they've been addressed, creating unnecessary noise and making it hard to distinguish completed mentions from those requiring action. Request Add option to mark mentions as completed...

Request Move resolved status to the top of the status dropdown so it's immediately accessible instead of requiring scrolling past awaiting status options.

Request Add button to open all emails in a conversation thread at once instead of clicking each email individually.

Problem The Front Mobile App does not display active timers, preventing efficient mobile-first work and forcing users to log into desktop to see timer details. Request Display active timers with their details on the Front Mobile App.

Problem Tickets can only be created through integrations, but many ticket-worthy requests arrive outside standard channels (personal messages, calls, ad-hoc requests). Request Add a manual ticket creation workflow in Front to handle tickets from n...

Request Company admins should be able to create a contact whitelist to prevent teammates from accidentally marking important contacts as spammers.

Problem All Knowledge Base articles have the same visibility settings; there's no way to keep some private or in draft status. Request Add visibility controls (private, draft, published) at the article level in the Knowledge Base.

Request Access Smart QA scores programmatically through Front's API for external integrations and analysis.