All ideas

Problem Teams cannot open .msg files in Front and must use Outlook instead, disrupting workflows and preventing quick access to email history and attachments stored in document management systems. Request Support opening and importing .msg file at...

Problem When a macro automatically collects information via rules or AI extraction and submits it to a third-party system, inaccurate extraction can lead to incorrect data being sent. Request Add a preview step before macro submission so users can...

Request Auto-replies should reference previous conversation messages to provide context and reduce repetition in ongoing conversations.

Problem The Chat widget can only be controlled via offline hours scheduling, which is inflexible for small teams. Request Add a simple on/off toggle to enable or disable the Chat widget with a single click.

Problem Unsubscribing from a conversation thread prevents all subsequent emails from that thread from being delivered, even when an email is addressed directly to the user. Request Deliver emails sent directly to an individual even if they've unsu...

Problem Currently, there is no trigger for when a teammate is notified (especially by another rule), limiting automation and workflow daisy-chaining capabilities. Request Add a trigger based on teammate notification to enable more powerful workflo...

Problem There is no keyboard shortcut to change text color when composing messages. Request Add a keyboard shortcut that cycles through text colors using the arrow keys.

Problem The status bar displays a count for open messages but not for snoozed messages, making it difficult to see the snoozed queue at a glance. Request Add a snoozed message count indicator to the status bar, similar to the open message count di...

Problem Users must use the mouse to navigate to the cc field; the tab key doesn't advance from the "To" field to "cc". Request Allow tabbing from the "To" field to the "cc" field for keyboard-only navigation in the compose window.

Problem Help center only supports Google Analytics, but teams use other analytics platforms. Request Allow adding custom JavaScript snippets to help center for non-GA analytics integration.