All ideas

Showing 1672 of 1672

Rule description

Add a "description" field to rules to explain what they do, why they were created, who is responsible for their maintenance, etc.

over 2 years ago in Rule management 0 Backlog

7 VOTE

View reply button on the screen at all times (without needing to scroll for long conversations)

In long messages, you have to scroll up or down to get to the reply button and compose. Request to have the ability to reply at all times from the screen.

almost 2 years ago in Core Product Experience 0 Backlog

14 VOTE

Better language detection

We use a library, this probably means looking for a better one\.

over 3 years ago in Rule conditions 0 Backlog

3 VOTE

Language support: Chinese

No description provided

10 months ago in Native features 0 Backlog

6 VOTE

Set signature to message template

Tie a signature to a particular message template

over 1 year ago in Message templates / Signatures 0 Backlog

1 VOTE

[tone] New 'Neutral' or 'Casual' Tone for AI compose

Opinionated feedback so it might not be worth much, but I'd like a 4th tone option that'd be best described as 'casual' or 'neutral'. I find our current options (professional, friendly and empathetic) to sometimes be 'too much' in the way they phr...

3 months ago in AI / AI compose 0 Backlog

7 VOTE

Show a more comprehensive list of activity history in private inboxes

https://help.front.com/t/m1hk76d/understanding-activity-history Upon testing, it looks like we will only show info for snoozes in the activity history for conversations in a private inbox. FR to have the option of showing all activity history (the...

almost 2 years ago in Core Product Experience / P3 display 1 Backlog

5 VOTE

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.

over 1 year ago in Analytics - Conversation origin and journey 0 Backlog

11 VOTE

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.

almost 3 years ago in CSAT - journey 0 Backlog

6 VOTE

Export tags to CSV

Provide an overview off all tags when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

over 1 year ago in Admin Experience 0 Backlog

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