All ideas

When a user's channel is disconnected, only the user itself gets a notification. When that user is on leave, the only way to realize this is to manually check all inboxes. Notifying the admin members of this issue will help to ensure continuity.

Only allow owners of the Private Inbox to share the conversation link for conversations in a private inbox

In analytics, when I select a Parent tag, it should select all child tags automatically. Or I should be given the ability to do so.

We use a library, this probably means looking for a better one\.

It would be helpful to be able to track how many chat visitors click on links provided in chatbot flow to see if the resources are helpful or not.

Add another metric to teammate performance report that shows how many conversations a teammate re-assigned to another individual

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html

This platform is perfect, if it has a todo/task functionality (with calendar view) it would even better and it works with the existing platform very well. Or allow creation of deadlines for messages so we can use create todo lists outselfs by send...