All ideas

Problem There is no keyboard shortcut to change text color when composing messages. Request Add a keyboard shortcut that cycles through text colors using the arrow keys.

Request Access Smart QA scores programmatically through Front's API for external integrations and analysis.

Problem Users must use the mouse to navigate to the cc field; the tab key doesn't advance from the "To" field to "cc". Request Allow tabbing from the "To" field to the "cc" field for keyboard-only navigation in the compose window.

Problem When waiting for customer input, the SLA timer continues running even though the delay isn't due to internal work. Request Pause SLA timers when in a waiting status, so contracted SLA response times exclude customer wait periods.

Problem There are no granular permission controls for managing Views; users can't selectively allow team members to create, edit, or delete Views. Request Add dedicated permissions for View creation, editing, and deletion.

Problem The sidebar pinned view limit of 50 is insufficient for users managing complex, multi-view workflows and organizational needs. Request Increase the maximum number of views that can be pinned to the sidebar.

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...

Problem GDPR data export requests must be handled through Front Support, creating delays and back-and-forth communication. Request Provide a self-service option in the app for admins to initiate and download GDPR data exports without needing to co...

By being able to set up a rule to auto-archive a customer-submitted CSAT survey, it does not interrupt the workflow of any customer operation frontline teams and does not skew the data of opened/resolved conversations. With a rule you should be ab...

Request Enable creating and managing views programmatically through the API. Context Teams managing large portfolios need to automatically create views based on conversation attributes rather than manually maintaining them as clients are reassigned.