All ideas

Request Enable admins to control which plugins appear in the right sidebar panel for their teammates.

Problem Custom fields are only available at the Inbox level, requiring unique templates or signatures for each channel when dynamic content like phone numbers and names is needed. Request Enable custom fields at the Channel level so dynamic inform...

Problem Businesses with export restrictions need to identify customer location during conversations to ensure compliance with regulatory requirements. Request Display the customer's current geographic location within the chat interface.

Problem Articles can only be added to a single category, even when they're relevant to multiple themes. Request Allow the same article to be added to multiple categories in the Knowledge Base.

Problem Activity history in conversations within private inboxes only displays snooze information. Request Display the full activity history in private inbox conversations, matching the same level of detail shown for team inbox conversations.

Problem When editing or deleting a teammate group, there is no warning that the change will remove inbox or workspace access for teammates who only had that access through the group. The access disappears the moment the change is saved. Request Be...

When an agent is composing a reply to a conversation and a new inbound message arrives from the customer before the agent sends, Front currently has no mechanism to alert the agent that their reply is no longer responding to the latest message in ...

Problem Rule sets with many conditions cannot be reordered or sorted, making large master rule sets difficult to navigate and manage. Request Allow sorting and manual reordering of rule conditions by teammate, tag, or custom order to improve rule ...

Problem Average Reply Time includes delays from customers responding outside business hours and teams replying the next day, inflating metrics and misrepresenting actual responsiveness. Request Add a metric measuring average time from conversation...