RELATED IDEAS
Add permission to restrict conversation merging
Problem
Any teammate can merge conversations, and misuse of this feature can cause data integrity issues with no way to restrict it.
Request
Allow admins to restrict which teammates have permission to merge conversations, preventing accidental or improper use.
4
MERGED
Add dedicated permission for merging conversations
Problem There is no dedicated permission to control who can merge conversations, making it impossible to restrict this action without broader permission changes. Request Introduce a standalone "Merge conversations" permission so admins can grant o...
0
Backlog
In addition to restricting teammates, I think it would be helpful to restrict merging if a conversation is in a specific inbox.
This would be super helpful to our teams.