[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on.

For example,

• SimilarConversation could recommend a conversation that includes a similar image,

• AI tagging could classify content based on the understanding of the content, including an image.

• SuggestedReply to interpret screenshots in a conversation could provide additional context to help identify the right answer or relevant knowledge base article.

• Summaries could use images as a source of context.

• AI answer could generate answers based on images in Knowledge based articles

The benefit would be increased accuracy of AI features by enhancing their ability to understand and process images.