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Status Backlog
Created by Guest
Created on Sep 5, 2024

[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on.

For example,

  • SimilarConversation could recommend a conversation that includes a similar image,

  • AI tagging could classify content based on the understanding of the content, including an image.

  • SuggestedReply to interpret screenshots in a conversation could provide additional context to help identify the right answer or relevant knowledge base article.

  • Summaries could use images as a source of context.

The benefit would be increased accuracy of AI features by enhancing their ability to understand and process images.

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