Request: AI features to be multi-modal, meaning they could understand images within the content they are based on.
For example,
SimilarConversation could recommend a conversation that includes a similar image,
AI tagging could classify content based on the understanding of the content, including an image.
SuggestedReply to interpret screenshots in a conversation could provide additional context to help identify the right answer or relevant knowledge base article.
Summaries could use images as a source of context.
AI answer could generate answers based on images in Knowledge based articles
The benefit would be increased accuracy of AI features by enhancing their ability to understand and process images.