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Status Backlog
Categories Views and filters
Created by Guest
Created on Oct 18, 2025

Filter conversations by inbox history

Problem
The inbox filter only considers the current inbox at activity time. Conversations that started in a different inbox (like in triage workflows) aren't counted, causing metrics like "new conversations" to be inaccurate.

Request
Add a filter to include conversations that were in a specific inbox at any point, not just their current inbox.

  • ADMIN RESPONSE
    Oct 18, 2025

    Your idea is now live and open for voting.

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