All ideas

Problem Creating new macros with similar settings requires building from scratch, which is time-consuming. Request Allow duplicating existing macros so admins can quickly create variations with similar settings.

Problem Front does not support BIMI (Brand Indicators for Message Identification), so verified sender logos are not displayed alongside incoming emails. Request Add BIMI support so that authenticated sender brand logos appear in conversations, hel...

Problem Chat visitors don't receive notifications when Front sends them a message, limiting responsiveness. Request Add a notification sound to alert customers when they receive messages via Chat.

Problem AI tagging is not available on SMS conversations, chat, social media, WhatsApp, and custom channels. Request Extend AI tagging support to SMS, chat, social media, WhatsApp, and custom channel types.

Problem The API doesn't support creating linked conversations or attaching them to existing conversations. Request Add API endpoints to create and link conversations together.

Problem When pasting text in the mobile app, message formatting often becomes mismatched (fonts and spacing), and there's no way to adjust it. Request Add the ability to change font settings in the mobile app so users can maintain consistent forma...

Problem Autopilot extraction is limited to single items, making it difficult to extract unstructured lists of data to pass to downstream systems. Request Support extracting and passing lists of items with Autopilot instructions to downstream syste...

Request Allow users to apply dark theme to the sidebar while keeping the conversation area in light theme, for improved visual contrast and readability.

Problem Rules lack documentation about what they do, why they were created, and who is responsible for their maintenance. Request Add a description field to rules to provide context and ownership information.

Problem Users can manually forward a message to a new conversation, but this action isn't available as a rule, requiring repetitive manual work. Request Add a rule action to automatically forward messages to a new conversation based on rule criteria.