All ideas

Showing 1672 of 1672

KnowBe4 integration

No description provided

over 3 years ago in New integration requests 2 Backlog

Bulk block teammates

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.

3 months ago in Admin Experience 0 Backlog

1 VOTE

Macros: "Move Message to New Conversation" as action

It would be nice if we had a macro option to move a conversation to a new message. Along with this option it would be super handy if we could preset the To address on the new message.

3 months ago in Macros 0 Backlog

17 VOTE

Finer filters on conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...

over 3 years ago in Data retention 0 Backlog

7 VOTE

Views And (inclusive) Conditions

The ability for Views to have an "AND" condition (rather than OR). Example: I want the view to shown me all conversations with Tag A and Tag B applied. Currently Views would show conversation with either Tag A or Tag B applied.

over 1 year ago in Core Product Experience 0 Backlog

8 VOTE

Sync calendar events past the next 12 months

Expands the range for syncing calendar to Front past 1 year

almost 2 years ago in Calendar View / Managing/Updating Events 0 Backlog

3 VOTE

UNATTENDED FORCE OUT OF OFFICE

When a user forgets to sign off, or gets pulled away from their desk for "X" amount of time, the system makes the user "OUT OF OFFICE" and no longer allows ruled assignments. This would benefit us outside of the scheduling function. Often we have ...

8 months ago in Core Product Experience 1 Backlog

4 VOTE

Forwarded messages from Front viewable in the Sent

We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.

11 months ago in Core Product Experience / Rule actions 3 Backlog

17 VOTE

Add internal discussions to Analytics

No description provided

almost 4 years ago in Metrics by type 0 Backlog

17 VOTE

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...

almost 4 years ago in AI / AI angel (QA before sending) / Other (workflows) 0 Backlog

Please enter your email address

FILTER BY CATEGORY