All ideas

The "Customer satisfaction details" table only contains details on traditional CSAT. This provides only a fraction of the knowledge about accounts

Today, signatures can be made available for specific shared channels, but this does not allow full control on defining which signatures should be applied in certain contexts. Allowing signatures to be defined per inbox allows admins to define the ...

Our Company run's multiple business out of Front. We need the option to either separate or hide the team mates who are not part of the other groups. Where Only the users who have access to the Shared workspaces, are able to see other members of th...

Today, teammates can be given different sets of conversation permissions (e.g. ability to send a reply) between different Workspaces. However, creating a dedicated Workspace just for this purpose can be over-the-top and have undesired side effects...

Adding a wildcard (*) to my query does not always return results with variations in words (truncation) https://front.atlassian.net/browse/PB-56125?atlOrigin=eyJpIjoiNWQ5YzdlNWIyOTFkNDRkMDk2ZDRjODlkMTZhNzgyMDgiLCJwIjoiaiJ9

Add a "description" field to rules to explain what they do, why they were created, who is responsible for their maintenance, etc.

Looking for the ability to select all inboxes when creating a view so that the view captures a single tag across all current inboxes and any future inboxes that I have in the future. Currently, I would have to scroll through and manually select al...

Hello! One of the features my users would like is the ability to easily translate emails. When emails come in a different language, my team has to copy paste in a different window which takes valuable time.

add trash as a hover action on conversation cells within individuals' personal inboxes