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Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...
over 3 years ago in AI / AI angel (QA before sending) / Other (workflows) 0 Backlog

Custom analytics dashboards

Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...
5 months ago in Analytics Widgets 0 Backlog

Ability to set the default composer size

Have the ability to set a default box size when replying or composing messages.
over 1 year ago in Core Product Experience 0 Backlog

Filter negation (tag, email, account)

Description: Be able to search for conversation that DON'T have a specific filter Example use cases: Do not search in "attachments" Search for an open email from outside your organization with 'is:open -@domain.com' Avoiding certain senders by sea...
about 2 years ago in Filters 3 Backlog

Dynamic variables for dates in message templates

Ability to use variables like {{today.date}} in message templates.
over 3 years ago in Message templates 1 Backlog

Support Email Detection for Dynamic Objects

Allow Dynamic Objects to capture email address - from recipient, body, or comment - and use it as a variable when hitting API endpoints.
about 1 year ago in Developer Platform 0 Backlog

View internal KB on mobile app for end users

The ability to view internal articles on the mobile app
11 months ago in Knowledge Base 0 Backlog

Integrate Front Knowledge Base with Slack

Would love to be able to access the knowledge base articles from Slack. Many knowledge base technologies allow for this and it would make the already existing integration between Front and Slack that much more valuable
about 1 year ago in Knowledge Base 0 Backlog

Customize sound (volume and type) of notification

No description provided
over 3 years ago in Desktop / Live Chat / Notifications 0 Backlog

msg file support

No description provided
over 3 years ago in Email channels 4 Backlog