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Saved Search / view

The ability to save searches so you don't have to type them out each time.
over 2 years ago in Core Product Experience / Search 2 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
over 1 year ago in Live dashboard 0 Backlog

Ability to add the same article to multiple different categories in Front KB

Today, you can only add an article to a single category. This request would allow us to add the same article in various different categories in case it is relevant to multiple themes.
over 2 years ago in Knowledge Base 0 Backlog

Share a signature with a teammate Group

Today, an admin can create a signature and make it available on all individual channels. Could we allow admins to share a signature with a teammate Group? This would make it easier to tailor the signature content to attributes of the teammate, suc...
over 2 years ago in Signature management / Teammate Groups 0 Backlog

Improve Search performancefor developer apps

Company settings > Developer > Apps > Search bar Currently, one needs to search the exact match of an app name to find it. It also takes multiple seconds to show the apps you're searching.

msg file support

No description provided
almost 5 years ago in Email channels 5 Backlog

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
over 1 year ago in AI / AI suggested replies (auto draft) 0 Planned

[customize] AI suggested replies and Ask your KB to conserve links in their answer

Today, Suggested Reply and Ask your KB are not keeping the links present inside their sourced KB article, in their answer. As a result users lose efficiency by having to find the source material and copy the link. The request is to keep the links ...

Default signature per inbox

Today, signatures can be made available for specific shared channels, but this does not allow full control on defining which signatures should be applied in certain contexts. Allowing signatures to be defined per inbox allows admins to define the ...
almost 5 years ago in Signature management 1 Backlog

Restrict conversation actions for a specific inbox i.e. View-only inbox access

Today, teammates can be given different sets of conversation permissions (e.g. ability to send a reply) between different Workspaces. However, creating a dedicated Workspace just for this purpose can be over-the-top and have undesired side effects...
almost 5 years ago in Conversation/inbox permissions 1 Backlog