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Improved analytics for Front Chat

No description provided
about 3 years ago in Live Chat 0 Backlog

Ability to edit all events in a recurring series, instead of just one event

No description provided
almost 5 years ago in Managing/Updating Events 0 Backlog

Mobile navigation between conversations

On mobile, please find a way to navigate from one thread to another easily [interpretation: when you have a conversation open in mobile app then to move to another conversation you have to navigate back to the conversation list. You can't just go ...
10 months ago in Mobile 0 Backlog

Ability to add the same article to multiple different categories in Front KB

Today, you can only add an article to a single category. This request would allow us to add the same article in various different categories in case it is relevant to multiple themes.
over 2 years ago in Knowledge Base 0 Backlog

Language support: Spanish

No description provided
almost 5 years ago in Native features 0 Backlog

Share a signature with a teammate Group

Today, an admin can create a signature and make it available on all individual channels. Could we allow admins to share a signature with a teammate Group? This would make it easier to tailor the signature content to attributes of the teammate, suc...
over 2 years ago in Signature management / Teammate Groups 0 Backlog

[customize] AI suggested replies and Ask your KB to conserve links in their answer

Today, Suggested Reply and Ask your KB are not keeping the links present inside their sourced KB article, in their answer. As a result users lose efficiency by having to find the source material and copy the link. The request is to keep the links ...

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
over 1 year ago in AI / AI suggested replies (auto draft) 0 Planned

msg file support

No description provided
almost 5 years ago in Email channels 5 Backlog

Ability to Hide Team Members from Other Teams

Our Company run's multiple business out of Front. We need the option to either separate or hide the team mates who are not part of the other groups. Where Only the users who have access to the Shared workspaces, are able to see other members of th...
about 2 years ago in Workspaces 1 Backlog