All ideas

Problem Integrating Front Chat with verified identity is difficult; there's no NPM package or TypeScript support, making it easy for developers to send data in the wrong format. Request Publish Front Chat as an NPM package with TypeScript definiti...

Problem Knowledge Base articles may contain broken links with no built-in way to find and verify them. Request Provide native tooling to automatically check and report broken links in Knowledge Base articles.

Problem Video conferencing options available in calendar are limited by the channel type, preventing Gmail users from selecting Microsoft Teams as their video provider. Request Allow video conferencing provider selection to be independent of calen...

Request Add a keyboard shortcut to collapse conversations, with option to keep the final email open.

Problem Conversation splitting is not supported for custom channels like Dialpad SMS, causing all conversations on the same number to appear as one thread. Context Teams using SMS as their primary communication channel need to organize multiple co...

Problem Signatures can be scoped to shared channels but not to specific inboxes, limiting admin control when multiple inboxes share the same channel or teammates use individual channels across different inboxes. Request Allow admins to define a de...

Request Expand font color options in the message composer beyond the currently available palette.

Problem Notification sounds are not customizable, preventing users from distinguishing between different notification types or adjusting volume for different work scenarios like after-hours shifts. Request Customize notification sounds and volume ...

Problem API and OAuth tokens currently have very wide permissions across all resources, such as the 'Shared Resources' scope allowing read+write access to all shared resources. Request Support more granular scopes for API tokens and OAuth tokens, ...

Problem Chat visitors have no way to close the chatbot conversation. They're either stuck in a chat flow without reaching an end, or automatically routed to the inbox when they've already found their answer. Request Allow visitors to manually clos...