All ideas

That would allow side by side comparisons on inboxes or other criteria instead of only timeline

the default (and only) option is to have the list of conversations on the left and the preview on the right. Although you can change the size of the columns, this is not as useful as being able to have a full-width preview all the time without hid...

Today you can only see 3 all-day events at a glance per day. It is not obvious that users need to scroll to see the rest of the all-day events on that day. Suggestion to expand and collapse the top section.

User activity should be visible to admins (Log on/Log off times, changes from Available to Busy).

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.

Since merging of Topics can't be undone, it would be good to be able to restrict who can do this through a permission setting.