All ideas

Request Add a keyboard shortcut to block senders from the inbox or message view.

Problem Key metrics like 'new conversations' require accessing segment IDs and timestamps, which are currently only available via CSV download from analytics endpoints, creating friction for external reporting. Request Expose conversation segment ...

Problem Front Calendar does not support color labeling for events, a standard feature in other calendar applications like Google Calendar. Request Add the ability to assign color labels to calendar events.

Problem When a teammate reports a conversation as phishing or spam, there is no way to forward that signal to the organization's security tools (SIEM, SOC inbox, or third-party providers). Request When phishing/spam is reported, deliver a notifica...

Problem Customers with sandbox or trial accounts often spend significant effort configuring workflows and integrations. Migrating to production requires substantial manual work—copying and pasting settings one by one. Request Provide a migration t...

Problem Shared signatures use the same image for all teammates, limiting personalization options. Request Allow admins to design shared signatures where each teammate's image is personalized, such as individual headshots or team-specific branding....

This proposal introduces a systematic approach to assign importance and difficulty levels with Load Balancing based on subject types. By implementing a weighted allocation system, we can better distribute workload, optimize resource utilization, a...

Problem When replying to an EML file opened in Front, the reply channel is selected from a fixed list (private channels first, then shared channels alphabetically), which often doesn't match the user's preferred default channel. This causes frustr...

Problem Conversations are only created when a chat visitor completes the entire chatbot flow. Conversations abandoned mid-flow are lost, preventing the team from helping visitors who don't finish. Request Create a separate inbox that captures part...

Problem Attachment content cannot be extracted or processed for use in workflows, limiting the ability to transform attachment data and integrate it with downstream systems. Request Support content extraction from attachments so the data can be us...