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Allow macros to trigger Required Tagging

Macro with moving action won't trigger rules such as Required tagging. Both features should be compatible to work together
5 months ago in Macros 0 Backlog

Move team inboxes to a different workspace

As teams grow on Front sometimes they need to expand from a single workspace into multiple workspaces. That process is extremely difficult and ad hoc.
about 2 years ago in Admin Experience / Workspaces 0 Backlog

Exportable data from Chatbot interactions

We include various open-ended questions in our chatbot flow, it would be useful to be able to export the chatbot responses into a spreadsheet for analytics.
about 2 years ago in Chatbots 0 Backlog

Add a forward button next to the reply button so it's more easily accessible

No description provided
almost 2 years ago in Core Product Experience 0 Backlog

Virtru encryption integration

 
almost 5 years ago in New integration requests 0 Backlog

More granular permissions - disable field editing or other actions such as "reply"

Disable field editing to keep single source of truth in CRM as native sync from Hubspot or Salesforce for example are only one way batches. So if a user edits a contact field this wont be reflected in hubspot and when the next batch syncs, their c...

Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.
over 1 year ago in Live Chat 0 Backlog

Customize location of the conversation list and conversation view

the default (and only) option is to have the list of conversations on the left and the preview on the right. Although you can change the size of the columns, this is not as useful as being able to have a full-width preview all the time without hid...
over 2 years ago in Navigate - find your work 3 Backlog

Focus on low scores in Customer Satisfaction report

It's hard to have a overview on low CSAT scores in the Customer Satisfaction report - especially in the account table. This would allow to quickly get a sense for customer health without digging in each account individually
3 months ago in New metrics 0 Backlog

Smart CSAT score per account

The "Customer satisfaction details" table only contains details on traditional CSAT. This provides only a fraction of the knowledge about accounts
3 months ago in Existing metrics 0 Backlog