All ideas

For my knowledge bases (both internal and public), it would be helpful to have native tooling in Front to auto-check that all my links work (do not lead to 404 pages, for example)

Allowing AI compose to have context with attachments, including PDFs.

As a user, I need the ability to create a view by account (or domain) so I can view all comms with a certain customer in one place - and save that view (running the same search over an over again is not sufficient)

We include various open-ended questions in our chatbot flow, it would be useful to be able to export the chatbot responses into a spreadsheet for analytics.

It would be helpful to have Snoozed count showing on status bar. Currently the only items showing are counts for Open emails. I have a tag for Snooze and in the status bar it would be great to see the count for what is snoozed. Yes you can hit the...

the default (and only) option is to have the list of conversations on the left and the preview on the right. Although you can change the size of the columns, this is not as useful as being able to have a full-width preview all the time without hid...

Viewing more metrics like Csat or Smart QA grades on Topics

Increase the amount of views pinned to the sidebar to be more than 50 this is really helpful to maintain the organization of the workflow =