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Last snooze time added to snooze list

Would it be possible to add a feature for Snoozing? Ideally it would be great to automatically add the same date that you last snoozed an item to the list. For example, if I have a follow up call on a certain day, I like to snooze prior emails to ...
4 months ago in Snooze 0 Backlog

Chatbot does not recognize line breaks upon receipt

Front's chatbot does not recognize line breaks. This means that requests group into large blocks of text that can be difficult to decipher - and lead to errors. It also differs from how the customer intended to submit their request (since line bre...
4 months ago in Chatbots 0 Backlog

Split calendar view (as Outlook)

Have different calendar to see others availability instead of having all in one --> unreadable
8 months ago in Calendar View 0 Backlog

Notify admin members when a channel is disconnected

When a user's channel is disconnected, only the user itself gets a notification. When that user is on leave, the only way to realize this is to manually check all inboxes. Notifying the admin members of this issue will help to ensure continuity.
about 1 year ago in Teammate management 0 Backlog

Keyboard shortcut: block sender

No description provided
10 months ago in Core Product Experience 2 Backlog

Display recent documents for easy access when attaching files to an email

Outlook includes a feature in which your "Recent Documents" are easily accessible for attaching without the need for File Explorer to open. Suggestion to have a similar capability in Front for recent attachments.
about 1 year ago in Attachments / Core Product Experience 0 Backlog

More color options for calendar events

Request to choose from a larger range of colors for calendar events
over 1 year ago in Calendar View 0 Backlog

Add an options setting that will make email attachments open in default app/program.

Currently, clicking on an email attachment opens the attachment in Preview (Mac OS). We always want attachments to open in the default app/program. (We are an art gallery and receive lots of jpg files that we review in Photoshop.) A toggle in the ...
2 months ago in Core Product Experience 0 Backlog

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
about 3 years ago in Insights - Other 0 Backlog

Manage Workspace role/permissions with Teammate Groups

Today teammate Groups can be used to grant access to a Workspace with the default access role. This means that if an admin wishes to grant any other role with a teammate Group, they must assign it to users individually. This can becomes messy and ...
over 1 year ago in Teammate Groups 1 Backlog