All ideas

Problem The "Make available for any inbox" setting must be applied tag-by-tag, even when tags share a nested parent structure — requiring repetitive manual edits for each child tag. Request Add support for applying tag availability settings to an ...

Problem Contact profile photos in conversation threads are too small on both desktop and mobile to reliably recognise faces, reducing the usefulness of uploading photos for regular contacts. Request Add an option to increase the display size of co...

Request Support composing emails with right-to-left text.

Problem When a rule is created, it only applies to new conversations, leaving existing conversations unaffected even if they meet the rule conditions. Request When creating a rule, provide the option to retroactively apply it to conversations alre...

Problem In the Customer Portal, admins cannot see conversation history from teammates or the status of team requests. Request Display team conversation history alongside personal submissions in the Customer Portal.

Problem When snoozing conversations, there's no way to capture context about why the snooze occurred or what should happen when it returns. Request Add ability to attach personal notes when snoozing (e.g., with a prompt like "Why are you snoozing ...

Problem When composing new messages, forwards, or replies, To/Cc is the default, but some inboxes need Bcc as the primary field for privacy or compliance reasons. Request Allow Bcc to be set as the default recipient field for an inbox.

Problem Teams print emails and attachments to process customer orders, but can't track when printing occurred, making it difficult to catch mistakes. Request Add print events to the conversation audit trail for email bodies and attachments.

Problem In the calendar panel, users can only pin calendars of Front users, not non-Front users' calendars. Request Allow users to pin calendars of non-Front users in the calendar view's left panel.

Problem Front Calendar does not support color labeling for events, a standard feature in other calendar applications like Google Calendar. Request Add the ability to assign color labels to calendar events.