All ideas

Problem Twilio channel creation only supports SID and Auth Token authentication, which is less scalable and poses security risks if credentials are exposed. Request Support Twilio API Keys as an authentication method for creating Twilio channels f...

Problem Keyboard shortcut Ctrl+A does not work in Spam & Trash folders, making it difficult to select and mass-delete messages. Request Enable select all functionality in Spam & Trash folders via keyboard shortcut.

Request Allow users to add image attachments by dragging and dropping files directly into the conversation interface.

Problem Teams print emails and attachments to process customer orders, but can't track when printing occurred, making it difficult to catch mistakes. Request Add print events to the conversation audit trail for email bodies and attachments.

Request Integrate Grammarly support when creating and editing message templates in settings.

Problem Require-tag rules currently only apply to move and archive actions, limiting their usefulness for other workflows. Request Extend require-tag rules to additional triggers like reply and comment so teams can enforce tagging on a wider range...

Problem Only 3 all-day events are visible per day on the calendar; additional events require scrolling, which is not obvious to users. Request Add ability to expand and collapse the all-day events section to view all events at once.

Problem When making changes to Autopilot answer rules, there's no way to verify that new rule logic still works correctly on old conversations where the original rule was previously successful. Request Create a rule testing tool that lets users bu...

Request Display a calendar showing teammate availability and scheduling for shared inboxes to help coordinate responses and coverage.

Problem The company logo in the Knowledge Base is hardcoded to redirect to the Knowledge Base home page. Request Enable customization of where the logo link redirects (e.g., to the company website instead).