All ideas

Problem No way to organize inbox messages into categories to build a manageable to-do list of incoming requests. Request Add ability to sort conversations into multiple inbox sections or customizable sections (Today, Pending, Later) with drag-and-...

Request Send notifications to the teammate group when a Knowledge Base article is updated or modified.

Request Add support for WeChat and WeCom so teams can manage customer conversations from these platforms within Front.

Problem Conversations sometimes land in shared inboxes where they're not relevant to the team, creating noise in activity reports. Request Allow moving conversations from shared inboxes to the personal inboxes of responsible teammates.

Problem Calendar events can only be scheduled in the user's local timezone — there is no way to specify a different timezone when creating an invite. Request Allow selecting a timezone when scheduling calendar events so meetings in other regions d...

Problem The company logo in the Knowledge Base is hardcoded to redirect to the Knowledge Base home page. Request Enable customization of where the logo link redirects (e.g., to the company website instead).

Request Add a keyboard shortcut to block senders from the inbox or message view.

Problem Staffing goals are currently set by manual estimates, which may not reflect actual workload patterns and can lead to over or under-staffing. Request Use analysis of historic ticket volumes to automatically forecast staffing goals instead o...

Problem The API doesn't support creating linked conversations or attaching them to existing conversations. Request Add API endpoints to create and link conversations together.

Problem The current inbox filtering only offers New Unreplied, but not all unread messages require a reply. Users need a way to prioritize unread messages specifically. Request Add an inbox display option to sort or filter messages by unread statu...