All ideas

Request Add button to open all emails in a conversation thread at once instead of clicking each email individually.

Currently, Front's custom fields only support single string values, which creates a significant limitation when managing conversations that need to reference multiple external identifiers. Our system frequently handles conversations that relate to...

Must be able to review and improve content and see how cards are being used.

Problem SLA rules only measure time since the oldest unreplied message, which does not fit workflows where the last customer message is more relevant than the first. Request Add an option for SLA rules to trigger based on the last unreplied messag...

Problem Rules can't be triggered by emoji reactions, making it difficult to route conversations based on user actions like emoji flags in integrated channels. Request Add a rule trigger for when an emoji is added to a message so conversations can ...

Problem Need to SMS multiple customers on the same conversation, similar to managing multiple email recipients. Request Integrate with Twilio Conversations API to enable group text messaging functionality.

Problem Frequently asked questions are scattered across conversations; manual creation of Knowledge Base articles and FAQ content is time-consuming. Request Use AI to identify common questions from conversations and automatically generate Knowledg...

Problem When a message from Slack is imported into Front, subsequent edits made in Slack are not reflected in Front, causing outdated information to be displayed. Request Sync message edits from Slack channel messages so Front shows the latest ver...

Problem Teams use Confluence for internal documentation and knowledge management, but Confluence isn't available as a source for Front's AI features. Request Add Confluence as a third-party knowledge source option for Front AI to let teams leverag...

Problem When editing or deleting a teammate group, there is no warning that the change will remove inbox or workspace access for teammates who only had that access through the group. The access disappears the moment the change is saved. Request Be...