All ideas

Problem When conversations move between inboxes, visibility can be lost; notifications only partially address this risk. Request Add ability to automatically subscribe teammates to conversations via rules for consistent visibility.

Problem Merging conversations does not fire any rule trigger, so automations cannot react to a merge event (e.g., re-tagging or reassigning). Request Add a rule trigger that fires when conversations are merged.

Problem Creating a calendar invite from a conversation requires manually adding recipients — participant email addresses are not carried over. Request Auto-populate calendar invite attendees from the conversation's recipients and participants.

Problem Creating embeddable forms currently requires HTML coding knowledge, preventing non-technical users from building forms independently. Request Provide a drag-and-drop form builder to create and configure embeddable forms without coding, and...

Problem Send-later options are limited to predefined times in Settings. Request Allow users to create custom send-later time options beyond the preset options available.

Request Support Google Tasks integration with alerts on comments.

Problem MMS images appear as attachments requiring download to an external viewer before they can be viewed, slowing down troubleshooting when conversations contain many images. Request Display images inline within the SMS/MMS conversation thread ...

Problem There are no keyboard shortcuts for changing ticket label states (Open, Waiting, Resolved), and existing shortcuts like cmd+E conflict with new ticketing features. Request Add keyboard shortcuts for Open, Waiting, and Resolved ticket label...

Request Support testing of rules that use rule sets with the 'Test conversation' feature.

Problem Keyboard shortcut Ctrl+A does not work in Spam & Trash folders, making it difficult to select and mass-delete messages. Request Enable select all functionality in Spam & Trash folders via keyboard shortcut.