ADD A NEW IDEA

All ideas

Showing 1634 of 1634

Show calendar invites in Sent folder

View calendar invites that I have created in my Sent folder
over 1 year ago in Calendar - other 0 Backlog

Add trash option to conversation hover actions in personal inboxes

add trash as a hover action on conversation cells within individuals' personal inboxes
about 1 year ago in Core Product Experience 1 Backlog

Make it easy to reset default style in composer

No description provided
about 2 months ago in Compose - write efficiently with quality 0 Backlog

Ability to select which conversations they want to merge without having to have the conversations next to one another

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."
about 1 year ago in Merge / privacy leaks / threading 2 Already available

Enable Native Translation

Build native translation into FRONT. Global companies work in many languages, and not translating customer requests like Gmail and Outlook natively slows customer service efficiency.
5 months ago in AI 0 Planned

Dynamic Objects - Send custom headers

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...
11 months ago in Dynamic objects 0 Backlog

[tone] New 'Neutral' or 'Casual' Tone for AI compose

Opinionated feedback so it might not be worth much, but I'd like a 4th tone option that'd be best described as 'casual' or 'neutral'. I find our current options (professional, friendly and empathetic) to sometimes be 'too much' in the way they phr...
about 2 months ago in AI / AI compose 0 Backlog

Initiate an email from a personal address in a shared inbox

I'd like to be able to start an email "in a shared mailbox" but sending from my personal email address/inbox so that any replies show up in the shared mailbox as open/assigned to me. Most of our users communicate with customers using their own ema...
about 1 year ago in Core Product Experience 0 Backlog

View incomplete chatbot conversations

Currently a conversation is not created within Front unless a chat visitor has completed the chatbot flow. It would be helpful to have a separate inbox that stores partially completed chatbot conversations - this way the team could still jump in t...
over 1 year ago in Chatbots 0 Planned

Ability to use custom fields / variables in chatbot flow

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.
over 1 year ago in Chatbots 2 Planned