All ideas

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.

Need the ability to create customized send later time options, beyond the presets available in Setting > Personal > Preferences > Send Later.

Speech-to-text to author content in Front

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It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one.

Ability to add Google Tasks and get alerts on comments.

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...