All ideas

User activity should be visible to admins (Log on/Log off times, changes from Available to Busy).

When a Conversation or subset of teammates need management oversight, it would be nice to be able to automatically subscribe a Teammate to a Conversation with rules. Right now, notifications serve as partially good, but when the conversation is be...

Need the ability to create customized send later time options, beyond the presets available in Setting > Personal > Preferences > Send Later.

Must be able to have an easy way to notify the team of changes.

Our company uses two resolved statuses: Resolved and No Action. When creating a ‘Requires Tag’ rule in Front, we’d like the rule to exclude conversations that have been resolved/archived with the No Action status.

Allow rules using rule sets to be tested with the 'Test conversation' feature

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.