All ideas

Problem Front's calendar doesn't have out-of-office settings that can automatically decline events or indicate working-elsewhere status, unlike Gmail and Outlook calendars. Request Add out-of-office settings with options to mark as busy, auto-decl...

Problem Branching rules don't support time-based conditions. Different departments need different wait times—for example, for conversations in waiting status—which currently requires creating multiple rules to cover all scenarios. Request Add time...

Problem Teammate Groups can only grant default workspace access roles. Assigning non-default roles requires individual user assignments, making permission management inefficient and unscalable for large teams. Request Allow admins to select a spec...

The List Conversations endpoint returns updated_at, but that timestamp is bumped by any change to a conversation (tagging, assignment, bulk actions), so it can't be used to tell when the last message was actually received. The only way to get a tr...

Problem Front provides no visibility into email deliverability metrics, leaving teams unable to detect bounces, spam placement, or sender reputation issues. Request Provide a deliverability dashboard covering send/delivery/bounce rates, authentica...

Problem Rules cannot use read receipts as a trigger or condition, so automations based on whether a message was opened are not possible. Request Add "email was read" as a rule trigger and condition to enable automations based on read receipt status.

Problem The composer does not autocorrect misspelled words, so typos must be caught and fixed manually. Request Add automatic spelling correction in the composer, similar to standard email clients.

Problem The quick action button bar in the new inbox experience has a fixed set of actions, preventing access to frequently-used actions like trash or mark as unread. Request Allow customization of the quick action button bar so users can add thei...

Problem When multiple teammates collaborate on email drafts, there's no way to recover from accidental edits or deletions, and no history of previous versions. Request Add draft revision history with auto-save so teammates can view and restore pre...

Problem Chat conversations cannot be merged, even though emails and tweets can be. Request Support merging of chat conversations.