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Email was read rule trigger and condition

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior
almost 5 years ago in Rule trigger 2 Backlog

Testing rules: rule sets support

Allow rules using rule sets to be tested with the 'Test conversation' feature
about 1 year ago in Workflows 0 Backlog

Knowledge Base - Check Link Validity

For my knowledge bases (both internal and public), it would be helpful to have native tooling in Front to auto-check that all my links work (do not lead to 404 pages, for example)
8 months ago in Knowledge Base 0 Backlog

Remain on the last selected email when going back to the inbox

If I click on the Send folder then go back to the Inbox, the inbox should not automatically select the newest email, it should remain on the last email that was selected in the Inbox
almost 2 years ago in P2 display - conversation list 1 Backlog

Permission to manage teammate availability status

If a teammate forgets to mark themselves OOO, then it will disrupt the team's workflows and assignment rules. Today, only a company admin or teammate with 'Teammate - Invite/Manage' permission can change another user's OOO status. By adding a new ...
over 2 years ago in Increase granularity of admin permissions 0 Backlog

Customized send later time selection

Need the ability to create customized send later time options, beyond the presets available in Setting > Personal > Preferences > Send Later.
almost 2 years ago in Compose - write efficiently with quality 4 Backlog

Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
about 2 years ago in Knowledge Base 0 Backlog

[context] use private / internal knowledge source for AI answers

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...
over 1 year ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) 1 Backlog

Be able to 'Add Conversation Subscriber' as a rule action

When a Conversation or subset of teammates need management oversight, it would be nice to be able to automatically subscribe a Teammate to a Conversation with rules. Right now, notifications serve as partially good, but when the conversation is be...
over 2 years ago in Workflows 0 Backlog

From the sort by drop down, have the ability to sort by sender and subject rather then just newest

No description provided
over 2 years ago in P2 display - conversation list 2 Backlog