All ideas

Need the ability to create customized send later time options, beyond the presets available in Setting > Personal > Preferences > Send Later.

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one.

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...

Allow rules using rule sets to be tested with the 'Test conversation' feature

Ability to add Google Tasks and get alerts on comments.

Occassionally commercial level conversations get sent to our ops level shared inboxes. We would like the ability to be able to move them from the shared inbox to a personal inbox of the responsible party rather than keeping it in the shared inbox ...

Currently, the Live Dashboard allows to count the snoozed conversations only for non-ticketing inboxes. For ticketing inboxes, there's no way to distinguish waiting conversations that are snoozed or not.