All ideas

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.

If a teammate forgets to mark themselves OOO, then it will disrupt the team's workflows and assignment rules. Today, only a company admin or teammate with 'Teammate - Invite/Manage' permission can change another user's OOO status. By adding a new ...

Metrics are affected by the user's timezone. Users in different timezones will see different values, but have no clear way to notice why.

When a Conversation or subset of teammates need management oversight, it would be nice to be able to automatically subscribe a Teammate to a Conversation with rules. Right now, notifications serve as partially good, but when the conversation is be...

I'd like an endpoint to fetch a conversation via API using the Ticket ID. Use case is that we want to give information about a ticket to our customers and the people who help our customers in Discord. They know their inquiry by the Ticket ID. Thus...

As an Admin, I want to create a View that includes inboxes from multiple different workspaces.

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.

Add ability to change the default icon color of a teammate when they have not added a photo.