All ideas

Problem Dialpad department lines without assigned phone numbers cannot be connected as channels, blocking visibility of missed calls. Request Enable connecting Dialpad department lines without assigned phone numbers.

Problem Only company admins or those with full teammate management permission can change another teammate's out-of-office status. This requires granting overly broad permissions just to handle availability. Request Introduce a dedicated permission...

Problem Chat visitors have no visibility into response time — they do not know their queue position, estimated wait time, or whether the team is experiencing high volume. Request Display real-time availability indicators on the chat widget, such a...

Problem The green dot for online teammates looks too similar to the grey dot for logged-out teammates, making it hard to quickly see who is available. Request Use a brighter or lighter green color for the online status indicator to create clear vi...

Problem Front provides no visibility into email deliverability metrics, leaving teams unable to detect bounces, spam placement, or sender reputation issues. Request Provide a deliverability dashboard covering send/delivery/bounce rates, authentica...

Problem Shared contacts are shared with everyone in the company, rather than being workspace-specific. Context Workspace-level restrictions support least privilege access principles. Request Allow restricting shared contacts to specific workspaces.

Problem Teammate icons use a default color when teammates have not added a photo, with no customization available. Request Add ability to change the color of a teammate's default icon.

Problem The quick action button bar in the new inbox experience has a fixed set of actions, preventing access to frequently-used actions like trash or mark as unread. Request Allow customization of the quick action button bar so users can add thei...

Problem Since the permissions update removed individual-level access controls, admins must create a dedicated Teammate Group for every edge case where a single user needs a specific permission (e.g., View Analytics). This leads to a growing list o...

Problem Require-tag rules currently only apply to move and archive actions, limiting their usefulness for other workflows. Request Extend require-tag rules to additional triggers like reply and comment so teams can enforce tagging on a wider range...