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Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
over 2 years ago in Knowledge Base 0 Backlog

Change Private Tag to Shared

Have the ability to change a once private tag to a shared tag.
11 months ago in Core Product Experience / Permissions 0 Backlog

Keyboard shortcut: select all (Ctrl+A) in the Spam & Trash folder to mass delete

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.
over 2 years ago in Core Product Experience / Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
over 2 years ago in Admin Experience 5 Backlog

Remain on the last selected email when going back to the inbox

If I click on the Send folder then go back to the Inbox, the inbox should not automatically select the newest email, it should remain on the last email that was selected in the Inbox
about 2 years ago in P2 display - conversation list 1 Backlog

delegating inbox via Mobile phone

Being able to delegate an inbox to teammates via mobile phone in case we don't have access to the desktop.
4 months ago in Admin Experience 0 Backlog

Customized send later time selection

Need the ability to create customized send later time options, beyond the presets available in Setting > Personal > Preferences > Send Later.
about 2 years ago in Compose - write efficiently with quality 4 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
over 1 year ago in AI / AI compose / Composer 1 Backlog

Make Front default for calls

As a user who has the Dialpad integration setup, it'd be great to be able to have "tel:" links in other systems open a call within Front's Dialpad integration.
5 months ago in Existing integrations 0 Will not do

Moving conversations from shared inbox to private inboxes

Occassionally commercial level conversations get sent to our ops level shared inboxes. We would like the ability to be able to move them from the shared inbox to a personal inbox of the responsible party rather than keeping it in the shared inbox ...
over 2 years ago in Core Product Experience 0 Backlog