We have clients who own multiple businesses. It would be very useful if a single Contact could be associated with multiple Accounts. This would allow our Contacts organization in Front to better match reality.
Notifications / new message sound for chat visitors
Each time we send a message to the customer, a notification sound should alert them. This will enhance our ability to offer effective support, enabling them to respond promptly to our messages.
Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions
Linked conversation - New linked request (between 2 inboxes)
Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
Real-time translations in Front - Google Cloud Translation API
A Front Translate module - Front user pick Translation engine. The possibility to connect your own Google Cloud Translation (account) to Front. Very easy to get started via the Google Cloud Console. Incoming messages can be translated in real time...
Manually triggered auto replies should be accounted for in metrics
As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately