All ideas

Problem Scheduled follow-up emails (Send Later) don't auto-cancel if the request is fulfilled before the send time, resulting in unnecessary messages. Request Automatically cancel scheduled emails when a new incoming message arrives in the same co...

Problem Front Chat transcripts are always sent after 5 minutes of visitor inactivity, but this fixed timing doesn't work for all teams or use cases. Request Allow admins to customize the time interval before a chat transcript is automatically sent...

Problem Frequently asked questions are scattered across conversations; manual creation of Knowledge Base articles and FAQ content is time-consuming. Request Use AI to identify common questions from conversations and automatically generate Knowledg...

Request Export all message templates to CSV for housekeeping and auditing, globally or per-workspace.

Problem Automated messages sent by rules and message templates don’t show a “Seen” status or timestamp, unlike manually sent emails where this tracking is available. Request Display a “Seen” status and timestamp in the conversation for messages se...

Request Provide the ability to test all created rules, not just select rules, to verify they work as expected before deployment.

Problem Using mute causes external replies to be missed because conversations are archived; need a way to hide internal messages without losing visibility to external responses. Request Add mute function that only hides internal messages but shows...

Problem The teammate list in company settings has no filtering capability, making it difficult to locate specific teammates in large organizations. Request Allow the teammate list to be filtered by attributes such as workspace, status, or other re...

Request Add the ability to sort conversations by sender and subject line.

Problem Chatbot flow messages cannot be personalized with customer data, limiting relevance to chat visitors. Request Support custom field variables in chatbot flow messages (e.g., {visitor.first_name}) to enable personalization.