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Status Backlog
Created by Guest
Created on Mar 15, 2024

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat.

Basically I want the knowledge base to link to chat offering suggestions when keywords are being types into the chat.

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  • Guest
    Apr 3, 2024

    It would be very helpful to also manually tag articles with keywords that would trigger a specific article to pop up