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Notification or indicator for emoji reactions

No description provided
over 3 years ago in Notifications 1 Backlog

Ability to create rules with the API

No description provided
almost 2 years ago in Core API 1 Backlog

New default channel option: Dynamically select channel based on inbox currently being viewed

If the 'Default channel' preference is left blank, the default channel selected for a new conversation is dynamically selected based on the inbox currently being viewed. This is a useful behaviour, but it is fairly blank since it is only applied i...
almost 2 years ago in Default channel management 0 Backlog

Auto-capitalize first letter in a sentence

No description provided
about 4 years ago in Composer 0 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
4 months ago in CSAT metrics and reporting 0 Backlog

Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
4 months ago in Metrics 0 Backlog

Being able to host multiple form channels in KB vs. hosting them as separate resource links

Currently today we can only connect one form per KB. Ideally, there would be an option to add multiple consolidated forms as customers may need to submit many to various teams.
4 months ago in Knowledge Base 0

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
about 1 year ago in Custom fields / Views 0 Backlog

[context] Control what can appear as similar conversation by adding conditions (inbox, tags, inbound only ...)

Be able to specify or filter conversations shown as part of similar conversations based on criteria like the same or a specific: Inbox Tag Contact Account Type of inbound or outbond
6 months ago in AI / AI similar conversations 0 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
6 months ago in AI / AI compose / Composer 0 Backlog