All ideas

Problem The Core API does not support selecting or sending WhatsApp template messages, limiting automation capabilities for WhatsApp conversations. Request Add support for WhatsApp template selection and sending in the Core API so users can automa...

Problem CRM systems using email open tracking (like Close) send both a tracked message and a clean copy with different Message-IDs. While Gmail suppresses these duplicates, Front imports both as separate conversations, causing every tracked outbou...

Problem When SPF/DKIM authentication fails, there's no visible indication to alert users of the authentication issue. Request Display SPF/DKIM failure warnings in the UI as inbox alerts, similar to other authentication-related warnings.

Problem Teammate Groups can only grant default workspace access roles. Assigning non-default roles requires individual user assignments, making permission management inefficient and unscalable for large teams. Request Allow admins to select a spec...

Problem Multi-department and multi-organization companies need different instances or workspaces for the same app, but app authorization is only available at company level. Request Allow apps to be authorized at workspace level so different teams ...

Problem Images embedded in email signatures are counted and displayed as attachments, cluttering the attachments list. Request Hide signature images from the attachments list by recognizing Content-ID references, like Outlook does.

Problem Rules cannot use read receipts as a trigger or condition, so automations based on whether a message was opened are not possible. Request Add "email was read" as a rule trigger and condition to enable automations based on read receipt status.

Problem Chat conversations cannot be merged, even though emails and tweets can be. Request Support merging of chat conversations.

Problem When multiple teammates collaborate on email drafts, there's no way to recover from accidental edits or deletions, and no history of previous versions. Request Add draft revision history with auto-save so teammates can view and restore pre...

Problem The composer does not autocorrect misspelled words, so typos must be caught and fixed manually. Request Add automatic spelling correction in the composer, similar to standard email clients.