All ideas

Speech-to-text to author content in Front

Occassionally commercial level conversations get sent to our ops level shared inboxes. We would like the ability to be able to move them from the shared inbox to a personal inbox of the responsible party rather than keeping it in the shared inbox ...

Ability to add Google Tasks and get alerts on comments.

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.

As a user who has the Dialpad integration setup, it'd be great to be able to have "tel:" links in other systems open a call within Front's Dialpad integration.

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...

Front has become a wonderful tool but as a business owner, I find myself having to change my status if I am at a meeting or busy. It would be nice that since its reading the calendar access that it display an orange, yellow, or red notification wi...

Ability to allow select users / inboxes, etc. to use AI features.

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...