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Signatures for Whatsapp, Facebook, Instagram

We speak to our members through multiple channels and currently only able to put Signatures on the bottom of emails. We sign off our messages really simple "Arran - Tech Support" however it's crucial that we do that so our members know who they're...
4 months ago in Composer / Signatures 0 Backlog

Ability to rearrange the fields in Accounts and Contacts in a particular bespoke order

Just allows us to put the fields in the same order as they appear in other systems so breeds familiarity. As users build out Account list and custom fields, there should be a way to rearrange columns, sort by column, move them up/down the order, e...
over 1 year ago in Accounts Manager 1 Backlog

Faster search indexing

Situation: I sometime do an action and immediately search for it (like I add a tag to a conversation, or I use the quick archiving action on the search results) Challenge: When I take an action on a conversation (like tagging, archiving...) I need...
about 1 year ago in Filters / Tech - Search performance 0 Backlog

Option for chat visitors to close the chatbot conversation themselves

As it is now, there is no way for a chat visitors to close the chat, instead of either waiting in the middle of a chat flow without reaching an end of path, or getting redirected to our inbox when it isn't necessary or if they have found the answe...
9 months ago in Chatbots 1 Backlog

Subject line always visible in composer and individual message view

This will make updating subject lines easier.
over 1 year ago in Core Product Experience 1 Backlog

Send Button Options for Mobile quick-reply composer

Today, send options are shown when sending from the expanded message composer when using the Front mobile apps, but not when sending from the default quick-reply composer. This request is to bring the send options to the quick-reply composer as we...
4 months ago in Core Product Experience 1 Backlog

Display tags in dropdown menu by personal and shared/company

It would be great to have the ability to see personal tags in their own section within the tag dropdown list, and potentially remove tags from the tag dropdown list. My company has a TON of generated tags... so I always have to search for my perso...
4 months ago in Core Product Experience 0 Backlog

Show message sent failures in Dialpad channel

When using Front to send SMS through Dialpad, sometimes customers will provide landline phone numbers instead which result in delivery failures. There is no clear way to get alerted when sending fails.
4 months ago in Existing integrations / SMS 0 Backlog

@ Mention activity view or notification center

I am hoping it would possible to build-in a notification center that would house all activity where I am (or users) @ mentioned. If this is not possible, modifying rule limitations to expand across all inboxes I have access to, to apply a custom p...
over 1 year ago in Notifications 2 Backlog

Support searching with a wildcard (*) in query and filters

Adding a wildcard (*) to my query does not always return results with variations in words (truncation)
11 months ago in Matching 0 Backlog