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Ability to add multiple attachments to a WhatsApp conversation

No description provided
4 months ago in Existing integrations 0 Backlog

Alert agent when chat can no longer be replied to

Front locks down chats to the customer after 6 hours, but not to the agent. The agent can still send messages to the customer and the customer cannot reply. This should not be allowed or alert the agent that the customer cannot reply to the messag...
4 months ago in Live Chat 0 Backlog

Show calendar invites in Sent folder

View calendar invites that I have created in my Sent folder
about 1 year ago in Calendar - other 0 Backlog

Drag & drop images as attachments instead of inline with message

No description provided
about 1 year ago in Attachments 0 Backlog

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)
over 1 year ago in CSAT - channels / Live Chat 0 Backlog

Allow videos (i.e. mp4, mov, etc.) to be sent over Twilio SMS channels

SMS channels should be able to send/receive video files in 2024
about 1 month ago in Twilio 0 Backlog

HubSpot integration supports creating/editing Tickets

Get the possibilities to create a ticket through the Hubspot plugin
about 1 month ago in Existing integrations 0 Backlog

Provide option to "Keep participants" when a conversation is moved to a new inbox manually

Currently, companies have the option to create a rule in Front that moves a conversation to a new inbox and keep the current participants on the conversation, even when those participants do not have access to the inbox in question. When a convers...

Zoom Phone channel integration

No description provided
almost 3 years ago in New integration requests 2 Backlog

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
over 1 year ago in Teammate Groups 1 Backlog