All ideas

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.

Hello, Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message. For instance: 1. We send a request for X via email 2. Immediately send a follow u...

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one.

Metrics are affected by the user's timezone. Users in different timezones will see different values, but have no clear way to notice why.

Ability to add Google Tasks and get alerts on comments.

Ability to spent time on each ticket in analytics (not just handle time), from the moment a user clicks on a ticket/is assigned a ticket and works on it to closure.

Occassionally commercial level conversations get sent to our ops level shared inboxes. We would like the ability to be able to move them from the shared inbox to a personal inbox of the responsible party rather than keeping it in the shared inbox ...