All ideas

When selecting multiple conversations in the inbox, allow the use of macro for all.

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.

Metrics are affected by the user's timezone. Users in different timezones will see different values, but have no clear way to notice why.

Hello, Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message. For instance: 1. We send a request for X via email 2. Immediately send a follow u...

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one.

Ability to add Google Tasks and get alerts on comments.

Currently the Get Message endpoint for Front's Core API does not allow lookup on the external ID field. It would be nice if we allowed lookup on the external_id as a resource alias much like the GET Account endpoint.