All ideas

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...

User activity should be visible to admins (Log on/Log off times, changes from Available to Busy).

Need the ability to create customized send later time options, beyond the presets available in Setting > Personal > Preferences > Send Later.

I'd like an endpoint to fetch a conversation via API using the Ticket ID. Use case is that we want to give information about a ticket to our customers and the people who help our customers in Discord. They know their inquiry by the Ticket ID. Thus...

Occassionally commercial level conversations get sent to our ops level shared inboxes. We would like the ability to be able to move them from the shared inbox to a personal inbox of the responsible party rather than keeping it in the shared inbox ...

Just allows us to put the fields in the same order as they appear in other systems so breeds familiarity. As users build out Account list and custom fields, there should be a way to rearrange columns, sort by column, move them up/down the order, e...

Ability to add Google Tasks and get alerts on comments.

Front has become a wonderful tool but as a business owner, I find myself having to change my status if I am at a meeting or busy. It would be nice that since its reading the calendar access that it display an orange, yellow, or red notification wi...