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QA Feedback & Metrics accessible to each team member

each Team member can view their own metrics each team member can view & comment on their own Smart QA and see all feedback.
5 months ago in AI Smart QA / Insights 1 Already available

Moving conversations from shared inbox to private inboxes

Occassionally commercial level conversations get sent to our ops level shared inboxes. We would like the ability to be able to move them from the shared inbox to a personal inbox of the responsible party rather than keeping it in the shared inbox ...
over 2 years ago in Core Product Experience 0 Backlog

Ability to rearrange the fields in Accounts and Contacts in a particular bespoke order

Just allows us to put the fields in the same order as they appear in other systems so breeds familiarity. As users build out Account list and custom fields, there should be a way to rearrange columns, sort by column, move them up/down the order, e...
about 3 years ago in Accounts Manager 1 Backlog

Save filters in rule list

When I put specific filters on the Rules I'm looking at – for example, Rule Contains, or Inboxes – these are not saved when I leave and return. That means if I create a large group of these as an admin doing some work, it's really cumbersome to co...
5 months ago in Rule management 0 Backlog

Front to display "Unavailable", "In A Meeting" based on calendar events

Front has become a wonderful tool but as a business owner, I find myself having to change my status if I am at a meeting or busy. It would be nice that since its reading the calendar access that it display an orange, yellow, or red notification wi...
about 3 years ago in Cal/scheduling efficiency / Calendar View 0 Backlog

Merge conversation rule trigger

No description provided
over 4 years ago in Rule trigger 0 Backlog

Google Task Integration.

Ability to add Google Tasks and get alerts on comments.
over 2 years ago in New integration requests 0 Backlog

Create invite based on conversation recipients/participants

No description provided
over 4 years ago in Cal/scheduling efficiency / Create New Event 0 Backlog

Ability to export analytics' custom report

No description provided
7 months ago in Exports, API and connectors 0 Planned

Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
almost 3 years ago in Custom fields / Signatures 1 Backlog