All ideas

Request Add the ability to sort conversations by sender and subject line.

Problem Only company admins or those with full teammate management permission can change another teammate's out-of-office status. This requires granting overly broad permissions just to handle availability. Request Introduce a dedicated permission...

Problem Chat visitors have no visibility into response time — they do not know their queue position, estimated wait time, or whether the team is experiencing high volume. Request Display real-time availability indicators on the chat widget, such a...

Problem Shared contacts are shared with everyone in the company, rather than being workspace-specific. Context Workspace-level restrictions support least privilege access principles. Request Allow restricting shared contacts to specific workspaces.

Problem The Core API does not support selecting or sending WhatsApp template messages, limiting automation capabilities for WhatsApp conversations. Request Add support for WhatsApp template selection and sending in the Core API so users can automa...

Problem Teammate icons use a default color when teammates have not added a photo, with no customization available. Request Add ability to change the color of a teammate's default icon.

Problem When the current assignee goes out of office and a conversation reassigns to the next person, if the original assignee becomes available again before their turn in rotation, the conversation doesn't reassign back to them. Request When usin...

Problem Audit logs do not currently record changes to Accounts and Contacts, such as which contact was linked to an account or when custom fields were updated. Request Add audit log support to track Account and Contact operations, including contac...

Problem Branching rules don't support time-based conditions. Different departments need different wait times—for example, for conversations in waiting status—which currently requires creating multiple rules to cover all scenarios. Request Add time...

Request Add speech-to-text capability to compose messages in Front.