All ideas

Request Integrate Grammarly support when creating and editing message templates in settings.

Request Display a calendar showing teammate availability and scheduling for shared inboxes to help coordinate responses and coverage.

Problem Message templates cannot insert dynamic dates — users must manually type today's date or other date references each time. Request Add date variables (e.g., {{today.date}}, {{tomorrow.date}}) to message templates for automatic date insertion.

Problem View tag filters only support OR logic — selecting multiple tags returns conversations with ANY of those tags. Request Enable AND logic for tag filtering so users can select multiple tags and only see conversations with ALL selected tags.

Problem Currently have to manually change status when in a meeting or busy, even though Front already has calendar access. Request Automatically display calendar status (Busy, In A Meeting, Unavailable) with visual indicators (orange, yellow, or r...

Problem When a teammate reports a conversation as phishing or spam, there is no way to forward that signal to the organization's security tools (SIEM, SOC inbox, or third-party providers). Request When phishing/spam is reported, deliver a notifica...

Problem The reading pane makes the inbox view feel crowded and cluttered, especially for users accustomed to simpler interfaces. Request Add an option to hide the reading pane and display only the email list.

Problem Multiple messages from the same sender create duplicate open conversations, increasing clutter and creating potential for missed responses. Request Add automatic conversation merging so multiple open conversations from the same sender can ...

Problem Comments cannot be scheduled; they send immediately, unlike emails which support Send Later. Request Add the ability to schedule comment delivery for future times.

Problem Custom uploaded emoji icons appear in the emoji gallery but cannot be assigned to tags, even though they show up as available options. Request Allow custom uploaded emojis to be selectable as tag icons in the inbox.