ADD A NEW IDEA

All ideas

    Showing 2140 of 2140

    [API] AI Summary of a conversation is available via the API

    Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature
    over 1 year ago in AI / AI summary / Core API 1 Backlog

    Add personal notes when snoozing a conversation to reference later

    When snoozing a conversation, show an alert such as "Why are you snoozing this?" or "What do you want to remind yourself about when this snooze comes up?" Ability to enable such a feature on an individual user basis. I regularly will write myself ...
    almost 3 years ago in Snooze 1 Backlog

    Add rules action to exclude a message from a conversation

    The current options for dealing with unwanted messages like OOO replies are limited to archiving/resolving the conversation or merely tagging the message. For shared inboxes with ticket statuses enabled, the "Archive conversation" action inappropr...
    2 months ago in Advanced rule conditions and actions 0 Backlog

    Adding "Create Task" or "Create linked Conversation" as an option to workflows.

    Example: When a comment is added by sales, body contains "#quote", if the conversation is in accounting, then create task in inbox accounting. When a comment is added "#redston", if conversation is in production, the create link conversation with ...
    5 months ago in Core Product Experience / Rule actions 0 Backlog

    Increase limit for table exports in Analytics

    Tables in Analytics report are limited to a certain number of rows, for example the details table in the CSAT report is limited to 500 rows. Although it may make sense to limit the number of rows to load in the app, it would be great if we could d...
    5 months ago in Exports, API and connectors 0 Backlog

    Dynamic image in signatures

    Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
    over 2 years ago in Custom fields / Signatures 1 Backlog

    Admins can filter the teammate list

    From Company settings > Teammates, allow the list of teammates to be filtered by certain attributes. Please leave a comment with details on what you would like to filter on and for what purpose.
    over 2 years ago in Teammate management 2 Backlog

    View incomplete chatbot conversations

    Currently a conversation is not created within Front unless a chat visitor has completed the chatbot flow. It would be helpful to have a separate inbox that stores partially completed chatbot conversations - this way the team could still jump in t...
    over 2 years ago in Chatbots 0 Planned

    Individual signature should not take priority over shared signature

    As an admin, I can define a shared signature for a given channel/channels. However, if a user creates an individual signature, then the individual signature will become the default. How could an admin make sure that for a given inbox/channel, thei...
    over 2 years ago in Signature management 1 Backlog

    Ability to delete a knowledge base

    Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
    about 2 years ago in Knowledge Base 3 Already available