All ideas

Problem Shared contacts are shared with everyone in the company, rather than being workspace-specific. Context Workspace-level restrictions support least privilege access principles. Request Allow restricting shared contacts to specific workspaces.

Problem Only company admins or those with full teammate management permission can change another teammate's out-of-office status. This requires granting overly broad permissions just to handle availability. Request Introduce a dedicated permission...

Problem AI compose automatically includes a closing salutation and signature, but users already have these in their signature settings. Users must manually remove the duplicate closing each time. Request Exclude the closing salutation and signatur...

Request Start conversations with WhatsApp groups directly from Front, enabling group communication through the messaging platform.

Problem Rules and macros cannot reference or operate on other conversations, limiting automation for cross-conversation workflows. Request Allow rules and macros to query and act on conversations based on custom field values (e.g., resolve all con...

Problem Viewing multiple attachments requires closing and reopening each one individually, which is tedious when reviewing many photos or files. Request Enable swiping or quick navigation between attachments without closing and reopening.

Problem CSAT surveys remain accessible indefinitely. Request Allow setting an expiration duration after which the survey link is no longer accessible.

Problem Teammate icons use a default color when teammates have not added a photo, with no customization available. Request Add ability to change the color of a teammate's default icon.

Problem Load-balancing rules check conditions when a conversation enters the queue, but not when Front tries to assign it. A conversation can be moved to a different inbox after queueing, making it no longer match the rule's conditions, yet Front ...

Problem No keyboard shortcut to quickly copy conversation link; slows sharing and integration with other applications. Request Add keyboard shortcut to copy conversation ID and link for faster sharing and integration with third-party apps.