All ideas

At present, Front API/OAuth tokens have very wide permissions, such as the "Shared Resources" token scope allowing read+write access to all shared resources. To help improve security, it would be great to support more granular scopes such as read/...

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature

Give the ability to customize the HTML of a form channel more easily with the UI of a customer portal form. This allows you to have a customer portal embedded into your own website that funnels into Front.

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.

Please add the ability to see members of a distribution group. I understand that distribution groups are fundamentally opposite to how Front works, but only a small portion of our compant uses Front, so we still use distribution groups. Consequent...

My team and I loved front during our testing. But, front does not have the ability to import private slack channels which is a huge blocker for us.

To be able to set it to dd-mm-yy or mm-dd-yy