All ideas

Problem Shared signatures use the same image for all teammates, limiting personalization options. Request Allow admins to design shared signatures where each teammate's image is personalized, such as individual headshots or team-specific branding....

Request Allow organizations with multiple brands or regional/language divisions to redirect customers to different CSAT survey landing pages.

Problem Conversations are only created when a chat visitor completes the entire chatbot flow. Conversations abandoned mid-flow are lost, preventing the team from helping visitors who don't finish. Request Create a separate inbox that captures part...

Problem Analytics only show handle time, not the actual time spent working on a ticket from when a user starts to closure. Request Track time spent actively working on each ticket for more accurate analytics.

Problem When offline hours are configured, the chat widget is completely removed, preventing customers from initiating conversations during those times. Request Keep the chat widget visible during offline hours but display a message indicating age...

Problem Slack inbox channels must be created manually, creating operational friction during customer onboarding. At scale, this manual step requires coordination and slows down the onboarding process. Request Add API support for programmatically c...

Problem When returning to the inbox from another folder, the newest email is automatically selected instead of the last selected email. Request Keep the last selected email highlighted when returning to the inbox.

Problem Rules can't be triggered by emoji reactions, making it difficult to route conversations based on user actions like emoji flags in integrated channels. Request Add a rule trigger for when an emoji is added to a message so conversations can ...

Request Support custom keyboard shortcuts for deleting or trashing conversations.

Problem Snooze date format is locked to US format, which doesn't match regional preferences. Request Allow users to toggle date format between dd-mm-yy and mm-dd-yy.