All ideas

Ability to set up AI tagging on more channels like SMS conversations, chat, social, whatsapp, custom channels

User StoryAs a business owner, I need to work with SaaS providers that allow me to increase or reduce my software seats during a given year based upon headcount. Current FunctionalityCurrently Admins are allowed to increase software seats during a...

I'm looking at setting up a time based rule for emails in the waiting ticket status. But as the wait time differs between external and internal departments, I currently need to make multiple rules to cover all. If the time since trigger rule can b...

Our instance is growing, and we have more and more inboxes. Some of these inboxes should never have anything moved into them. Other inboxes would be great to limit only to users who have access to the inbox. Would be great if we could provision pe...

Currently, when the customer is being sent the transcript email from the Chat, the subject line is "Chat". It would be amazing if this could be configured to something more tailored for a better customer experience.

To be able to set it to dd-mm-yy or mm-dd-yy

If a meeting is taking place in another time zone, you should have the ability to specify the timezone and schedule according to that.

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.

Similar to how users can tag an email while composing a new one, users should have the ability to tag a discussion while composing one, especially since you can do it after the fact anyway.