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Initiate an email from a personal address in a shared inbox

I'd like to be able to start an email "in a shared mailbox" but sending from my personal email address/inbox so that any replies show up in the shared mailbox as open/assigned to me. Most of our users communicate with customers using their own ema...
over 1 year ago in Core Product Experience 0 Backlog

Ability to expand and collapse the all-day events section on the calendar to view more than 3 all-day events at once

Today you can only see 3 all-day events at a glance per day. It is not obvious that users need to scroll to see the rest of the all-day events on that day. Suggestion to expand and collapse the top section.
over 2 years ago in Calendar View 1 Backlog

[action] AI answer for KB to support multiple KBs

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...
2 months ago in AI / AI answer for KB (Ask your KB) 0 Backlog

Improved analytics for Front Chat

No description provided
almost 2 years ago in Live Chat 0 Backlog

API-triggered transitions for conversation stages

No description provided
6 months ago in Conversation Stages 0 Backlog

Airtable integration

No description provided
over 3 years ago in New integration requests 3 Backlog

Ability to create rules with the API

No description provided
over 1 year ago in Core API 0 Backlog

Dynamic Objects - Send custom headers

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...
12 months ago in Dynamic objects 0 Backlog

Have a horizontal scroll bar/slider on the message view at all times

No description provided
almost 2 years ago in Core Product Experience 0 Backlog

Company wide message templates

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.
almost 3 years ago in Workspaces 0 Backlog