Admin audit trail

Problem There is no dedicated log for security-related events such as user logins, logouts, MFA successes and failures, or IP addresses. Security activity is not systematically tracked, limiting admin visibility into authentication and access patt...

Problem Audit logs are only accessible within Front's UI, with no way to programmatically export or stream them to external monitoring and SIEM platforms. Request Provide API endpoints and/or webhook notifications for audit log events, so organiza...

Problem Audit logs do not currently record changes to Accounts and Contacts, such as which contact was linked to an account or when custom fields were updated. Request Add audit log support to track Account and Contact operations, including contac...

Problem Audit log currently tracks classic rules only, not changes to branching rules. Request Extend audit log coverage to include all branching rule modifications.

Problem Audit logs do not capture conversation-level events such as tags applied, rules triggered, or other actions, limiting compliance visibility. Request Add conversation events (tag application, rule triggers, etc.) to audit logs so admins hav...

Problem Creation and deletion of API tokens and app tokens are not tracked in the audit log, creating a gap in security visibility. Request Log the creation and deletion of all API and app tokens in the audit log so admins can monitor token lifecy...

Problem Admins must manually review audit logs to discover critical configuration changes. There is no proactive alerting when high-impact settings are modified. Request Allow admins to subscribe to real-time notifications (email and/or in-app) fo...

Problem Only Front support can access audit logs. Enterprise customers need visibility into conversation actions (who did what, when) and must be able to integrate this data with security information and event management platforms like Sentinel or...