Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 2143 of 2143

Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.
over 1 year ago in Live Chat 0 Backlog

Move team inboxes to a different workspace

As teams grow on Front sometimes they need to expand from a single workspace into multiple workspaces. That process is extremely difficult and ad hoc.
about 2 years ago in Admin Experience / Workspaces 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
about 4 years ago in CSAT 1 Backlog

URL Info in Chatbot Analytics dashboard

I have a Front Chat widget with a single chatbot installed over a couple of different web properties (support.example.com, dev.example.com, community.example.com, etc) - In my Chatbot Analytics dashboard, it would be helpful to filter and segregat...
3 months ago in Chatbots / Front Chat / Live Chat 0

Smart QA setup flow revamp

Refresh the Smart QA setup flow to improve usability
3 months ago in Activation / AI Smart QA 0 Planned

Add a forward button next to the reply button so it's more easily accessible

No description provided
almost 2 years ago in Core Product Experience 0 Backlog

Exportable data from Chatbot interactions

We include various open-ended questions in our chatbot flow, it would be useful to be able to export the chatbot responses into a spreadsheet for analytics.
about 2 years ago in Chatbots 0 Backlog

Customize location of the conversation list and conversation view

the default (and only) option is to have the list of conversations on the left and the preview on the right. Although you can change the size of the columns, this is not as useful as being able to have a full-width preview all the time without hid...
over 2 years ago in Navigate - find your work 3 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
over 2 years ago in Admin Experience 4 Backlog

Virtru encryption integration

 
almost 5 years ago in New integration requests 0 Backlog