All ideas

Request Send notifications to the teammate group when a Knowledge Base article is updated or modified.

Problem Searching for partial keywords like part of an email domain, part of an order ID, or partial names requires remembering the exact full term—searches for "cut" don't find "cutting", and partial email or ID searches fail. Request Support par...

Problem Currently have to manually change status when in a meeting or busy, even though Front already has calendar access. Request Automatically display calendar status (Busy, In A Meeting, Unavailable) with visual indicators (orange, yellow, or r...

Request Support custom keyboard shortcuts for deleting or trashing conversations.

Problem The reading pane makes the inbox view feel crowded and cluttered, especially for users accustomed to simpler interfaces. Request Add an option to hide the reading pane and display only the email list.

Request Allow organizations with multiple brands or regional/language divisions to redirect customers to different CSAT survey landing pages.

Problem No way to organize inbox messages into categories to build a manageable to-do list of incoming requests. Request Add ability to sort conversations into multiple inbox sections or customizable sections (Today, Pending, Later) with drag-and-...

Problem Conversations sometimes land in shared inboxes where they're not relevant to the team, creating noise in activity reports. Request Allow moving conversations from shared inboxes to the personal inboxes of responsible teammates.

Problem Message templates cannot insert dynamic dates — users must manually type today's date or other date references each time. Request Add date variables (e.g., {{today.date}}, {{tomorrow.date}}) to message templates for automatic date insertion.

Problem In the Customer Portal, admins cannot see conversation history from teammates or the status of team requests. Request Display team conversation history alongside personal submissions in the Customer Portal.