All ideas

Disable field editing to keep single source of truth in CRM as native sync from Hubspot or Salesforce for example are only one way batches. So if a user edits a contact field this wont be reflected in hubspot and when the next batch syncs, their c...

Provide an overview off all message templates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

Ability to use variables like {{today.date}} in message templates.

Hide comments from teammates (while still recording results).

As teams grow on Front sometimes they need to expand from a single workspace into multiple workspaces. That process is extremely difficult and ad hoc.

We include various open-ended questions in our chatbot flow, it would be useful to be able to export the chatbot responses into a spreadsheet for analytics.

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.