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As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...

Starting the Rule Creation Process from an Example Message would Improve Workflow Given, rules are designed to manage what happens to a particular type of incoming message, it would be logical to start the process of rule create using an example m...

Each time we send a message to the customer, a notification sound should alert them. This will enhance our ability to offer effective support, enabling them to respond promptly to our messages.

User activity should be visible to admins (Log on/Log off times, changes from Available to Busy).

Ability to use variables like {{today.date}} in message templates.

Long threads get refreshed and can’t find the old chat and plan. Especially if it something that is more complex and that might take a while to actually execute the plan.

based off of created server, recommend or auto fill URLs might be overlapping with the prebuilt work that we're doing leverage AI to help speed connector development using the supplied base URL and then natural language for what the user wants...

Provide an overview off all message templates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

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