"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."
We need to be able to merge conversations that aren't in the same list (ie. merge an "open" with an "assigned" or "archived". Also, would be much more efficient to be able to do this from within an open convo (by searching on ID or subject line).
This can be achieved by holding down Ctrl (Windows) or Cmd (Mac) when selecting conversations.
We need to be able to merge conversations that aren't in the same list (ie. merge an "open" with an "assigned" or "archived". Also, would be much more efficient to be able to do this from within an open convo (by searching on ID or subject line).
This can be achieved by holding down Ctrl (Windows) or Cmd (Mac) when selecting conversations.