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Chatbots: Ability to combine certain options in a multiple choice question

Currently every multiple-choice option creates a new path. It would be helpful to be able to combine a subset (or all) of the multiple-choice option paths so we don't have to duplicate a path for each option.
about 1 year ago in Chatbots 0 Backlog

Knowledge Base: Show article category in search results

Show the article category when searching for the article. Right now it only shows once you're clicked into the article.
10 months ago in Knowledge Base 0 Backlog

Schedule go-live/publish dates for articles

(For internal knowledge base use case) - Allow us to update processes ahead of time and launch when ready
10 months ago in Knowledge Base 0 Backlog

Support searching for part of words, email, IDs (partial search)

Description: Sometimes I search using only a part of a longer keyword. Keywords can be: an email address where I remember partially the domain name an order ID where I only know the beginning or the end, or when there is a space in it but I don't ...
over 2 years ago in Matching 0 Backlog

Aircall integration improvements

From a customer survey: "Typically you will need to login over and over or reload if you use aircall within front. I have always had to use the separate aircall application."
about 2 months ago in Existing integrations 0

Expose Conversation Custom Fields to Plugin SDK

Right now if we need to access custom fields on a Conversation via the Plugin SDK, we need to issue a server-side API request to GET /conversations/:id. It would be helpful to expose conversation custom fields to the Plugin SDK in the same way as ...
about 2 months ago in SDK 0

Make Calendars available in Shared inboxes

We're often using user-email-accounts for shared inboxes / channels. However, we cannot use the calendar function as a "shared calendar". A support of this would be much appreciated because it also happens that we are using Gmail for user inboxes ...
6 months ago in Core Product Experience 0 Backlog

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
6 months ago in Breakdowns and totals / Conversation Stages 0 Backlog

Land at last unread message instead of last activity when opening a conversation

When you open a conversation, it lands you at the last activity (i.e. a comment), where most users would prefer if it showed you the very top of the last unread message
about 1 year ago in P3 display 0 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
8 months ago in Admin Experience / Resource management permissions 0 Backlog