All ideas

When an agent is composing a reply to a conversation and a new inbound message arrives from the customer before the agent sends, Front currently has no mechanism to alert the agent that their reply is no longer responding to the latest message in ...

Problem User availability status doesn't automatically reflect calendar events, so teammates see inaccurate availability (e.g., someone appears available while in a meeting), leading to miscommunication about actual availability. Request Automatic...

Problem Front Chat transcripts are always sent after 5 minutes of visitor inactivity, but this fixed timing doesn't work for all teams or use cases. Request Allow admins to customize the time interval before a chat transcript is automatically sent...

Problem Using mute causes external replies to be missed because conversations are archived; need a way to hide internal messages without losing visibility to external responses. Request Add mute function that only hides internal messages but shows...

Request Add speech-to-text capability to compose messages in Front.

Problem Team leaders can't visually customize the conversation history panel to guide how agents follow team procedures. Request Allow adding HTML comments for alerts, buttons for external system actions, or workflow overlays in the conversation p...

Problem Chatbot flow messages cannot be personalized with customer data, limiting relevance to chat visitors. Request Support custom field variables in chatbot flow messages (e.g., {visitor.first_name}) to enable personalization.

Problem The "Add link" feature validates URLs, which prevents using dynamic variables in hyperlinks within message templates. Request Support dynamic variable syntax in hyperlink URLs so links can be customized per recipient.

Problem New users don't realize the From field in the conversation composer is editable, preventing them from creating messages on non-default channels (email, SMS, voice). Request Make the From field's editable state more obvious with a visual in...

Request Add the ability to sort conversations by sender and subject line.