All ideas

Currently, Front's custom fields only support single string values, which creates a significant limitation when managing conversations that need to reference multiple external identifiers. Our system frequently handles conversations that relate to...

Request Display a calendar showing teammate availability and scheduling for shared inboxes to help coordinate responses and coverage.

Request Integrate Grammarly support when creating and editing message templates in settings.

Request Support testing of rules that use rule sets with the 'Test conversation' feature.

Problem When a teammate reports a conversation as phishing or spam, there is no way to forward that signal to the organization's security tools (SIEM, SOC inbox, or third-party providers). Request When phishing/spam is reported, deliver a notifica...

Problem The contacts and accounts plugin available on the web and desktop app is not available on the mobile app. Request Add the contacts and accounts plugin to the mobile app to provide feature parity.

Problem Currently have to manually change status when in a meeting or busy, even though Front already has calendar access. Request Automatically display calendar status (Busy, In A Meeting, Unavailable) with visual indicators (orange, yellow, or r...

Problem The reading pane makes the inbox view feel crowded and cluttered, especially for users accustomed to simpler interfaces. Request Add an option to hide the reading pane and display only the email list.

Problem View tag filters only support OR logic — selecting multiple tags returns conversations with ANY of those tags. Request Enable AND logic for tag filtering so users can select multiple tags and only see conversations with ALL selected tags.

Problem Multi-department and multi-organization companies need different instances or workspaces for the same app, but app authorization is only available at company level. Request Allow apps to be authorized at workspace level so different teams ...