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Manually triggered auto replies should be accounted for in metrics

As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately
9 months ago in Metrics 0 Backlog

Ability to manually mark a chat as "resolved", and allow a user to start a new chat conversation on another topic

We can't manually configure chat messages to refresh for the end-user. If someone sends us a message and we solve their problem, there's no way to manually make the chat history clean up/mark it as resolved so they can send us another message. Thi...
almost 2 years ago in Live Chat 4 Backlog

A centralized team calendar for a shared inbox

No description provided
almost 3 years ago in Cal Collaboration 0 Backlog

Set up views to filter by two tags using AND condition instead of OR/ANY

Right now, when setting up a view, you can only choose to filter by ANY tag which means that if I select more than one, I am getting all emails with any of those tags (OR logic). However, I would love to be able to select more than one tag and onl...
almost 2 years ago in Core Product Experience 0 Backlog

Keyboard shortcut: Tab to cc field

Would like to be able to move from the "To" field to the "cc" field with the tab key as opposed to having to switch over to mouse, click "cc" in order to open up the field, then click into cc field and type name. The more I can navigate through me...
over 1 year ago in Composer 2 Backlog

Keyboard shortcut: copy conversation ID and link

It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...
almost 2 years ago in Collaborate - work together seamlessly / Keyboard shortcuts 2 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
over 1 year ago in Admin Experience / Resource management permissions 0 Backlog

Auto Cancel a Scheduled "Send Later" Email if responded to

Hello, Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message. For instance: 1. We send a request for X via email 2. Immediately send a follow u...
almost 2 years ago in Compose - write efficiently with quality 1 Backlog

Dynamic Objects - Send custom headers

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...
over 1 year ago in Dynamic objects 0 Backlog

Easy "find a time" feature when scheduling with many guests (scheduling assistant)

No description provided
almost 3 years ago in Cal/scheduling efficiency 0 Backlog