All ideas

Problem Multi-department and multi-organization companies need different instances or workspaces for the same app, but app authorization is only available at company level. Request Allow apps to be authorized at workspace level so different teams ...

Problem Using mute causes external replies to be missed because conversations are archived; need a way to hide internal messages without losing visibility to external responses. Request Add mute function that only hides internal messages but shows...

Problem The teammate list in company settings has no filtering capability, making it difficult to locate specific teammates in large organizations. Request Allow the teammate list to be filtered by attributes such as workspace, status, or other re...

Problem Slack inbox channels must be created manually, creating operational friction during customer onboarding. At scale, this manual step requires coordination and slows down the onboarding process. Request Add API support for programmatically c...

Problem Chatbot flow messages cannot be personalized with customer data, limiting relevance to chat visitors. Request Support custom field variables in chatbot flow messages (e.g., {visitor.first_name}) to enable personalization.

Request Add the ability to sort conversations by sender and subject line.

Problem Only company admins or those with full teammate management permission can change another teammate's out-of-office status. This requires granting overly broad permissions just to handle availability. Request Introduce a dedicated permission...

Problem Conversations that don't require replies—like newsletters and automations—are archived quickly and skew operational metrics negatively. Request Provide a way to exclude conversations without replies from analytics reports, or mark them as ...

Problem Shared contacts are shared with everyone in the company, rather than being workspace-specific. Context Workspace-level restrictions support least privilege access principles. Request Allow restricting shared contacts to specific workspaces.

Currently, Front's custom fields only support single string values, which creates a significant limitation when managing conversations that need to reference multiple external identifiers. Our system frequently handles conversations that relate to...