All ideas

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...

Looking for a way for our team to be able to sort their emails into sections to help organize their "to do list" of requests coming into Front conversations. The ability to sort Front messages into multiple inbox sections using labels and be able ...

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...

When you set yourself as away in Google Calendar - Sync this state to Front and automatically set yourself as away in Front.Have a primary out-of-office template which could be used as standard.

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.

Speech-to-text to author content in Front

It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...

Description: Sometimes I search using only a part of a longer keyword. Keywords can be: an email address where I remember partially the domain name an order ID where I only know the beginning or the end, or when there is a space in it but I don't ...

Some auto-created contacts have their name as "last name, first name" Front's dynamic variables will identify the name listed first as the contact's first name and won't take the comma into consideration when identifying the correct first/last nam...