All ideas

Request Allow admins to enable or disable AI features for specific teammates and inboxes, rather than organization-wide only.

Problem When conversations move between inboxes, visibility can be lost; notifications only partially address this risk. Request Add ability to automatically subscribe teammates to conversations via rules for consistent visibility.

Problem There's no alert when sending messages to external email addresses, creating a risk of accidentally sharing sensitive information with people outside the organization. Request Display a warning banner when composing a message to external e...

Problem Creating embeddable forms currently requires HTML coding knowledge, preventing non-technical users from building forms independently. Request Provide a drag-and-drop form builder to create and configure embeddable forms without coding, and...

Calendar Location Custom Fields: Dropdown field with multi-select options, allowing users to quickly choose from predefined office addresses instead of typing them manually each time. The selected address(es) will populate the meeting location field.

It would be helpful if the system allowed users to un-merge conversations that were previously linked. In some cases, email threads are automatically or manually merged incorrectly, and it is not always possible to separate them afterwards. Having...

Request Support Google Tasks integration with alerts on comments.

Problem Send-later options are limited to predefined times in Settings. Request Allow users to create custom send-later time options beyond the preset options available.

Problem Branching rules don't support time-based conditions. Different departments need different wait times—for example, for conversations in waiting status—which currently requires creating multiple rules to cover all scenarios. Request Add time...

Problem There are no keyboard shortcuts for changing ticket label states (Open, Waiting, Resolved), and existing shortcuts like cmd+E conflict with new ticketing features. Request Add keyboard shortcuts for Open, Waiting, and Resolved ticket label...