ADD A NEW IDEA

All ideas

    Showing 2148 of 2148

    API Request log dashboard

    As a developer, sometimes it's hard to determine why my API requests are failing, and I need to reach out to the support team for assistance with my API usage. It would be super helpful to see logs of all API requests issued via my account in a da...
    over 1 year ago in Channel API / Core API / Dev Relations 0 Backlog

    Admins can filter the teammate list

    From Company settings > Teammates, allow the list of teammates to be filtered by certain attributes. Please leave a comment with details on what you would like to filter on and for what purpose.
    over 2 years ago in Teammate management 2 Backlog

    Ability to use custom fields / variables in chatbot flow

    It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.
    over 2 years ago in Chatbots 2 Planned

    Improve Search performancefor developer apps

    Company settings > Developer > Apps > Search bar Currently, one needs to search the exact match of an app name to find it. It also takes multiple seconds to show the apps you're searching.
    2 months ago in Find the result I'm looking for / Navigation / Search / Search result previews (P2) / Search Results 0

    Sort inbox messages based on priority or status (multiple inboxes like Gmail or a task list like Asana)

    Looking for a way for our team to be able to sort their emails into sections to help organize their "to do list" of requests coming into Front conversations. The ability to sort Front messages into multiple inbox sections using labels and be able ...
    almost 3 years ago in Core Product Experience 0 Backlog

    Ability to initiate 1:1 WhatsApp conversation with more than one person at a time

    No description provided
    about 2 years ago in Existing integrations 0 Backlog

    Split count of "waiting" conversations between snoozed and not snoozed

    Currently, the Live Dashboard allows to count the snoozed conversations only for non-ticketing inboxes. For ticketing inboxes, there's no way to distinguish waiting conversations that are snoozed or not.
    5 months ago in Live dashboard 0 Backlog

    Merge conversation rule trigger

    No description provided
    over 4 years ago in Rule trigger 0 Backlog

    Knowledge Base - Check Link Validity

    For my knowledge bases (both internal and public), it would be helpful to have native tooling in Front to auto-check that all my links work (do not lead to 404 pages, for example)
    9 months ago in Knowledge Base 0 Backlog

    Choose and display timezone of reports in Analytics

    Metrics are affected by the user's timezone. Users in different timezones will see different values, but have no clear way to notice why.
    12 months ago in Insights - Other 0 Backlog