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Front to display "Unavailable", "In A Meeting" based on calendar events

Front has become a wonderful tool but as a business owner, I find myself having to change my status if I am at a meeting or busy. It would be nice that since its reading the calendar access that it display an orange, yellow, or red notification wi...
almost 3 years ago in Cal/scheduling efficiency / Calendar View 0 Backlog

Admins can filter the teammate list

From Company settings > Teammates, allow the list of teammates to be filtered by certain attributes. Please leave a comment with details on what you would like to filter on and for what purpose.
over 2 years ago in Teammate management 2 Backlog

Ability to use custom fields / variables in chatbot flow

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.
over 2 years ago in Chatbots 2 Planned

Sort inbox messages based on priority or status (multiple inboxes like Gmail or a task list like Asana)

Looking for a way for our team to be able to sort their emails into sections to help organize their "to do list" of requests coming into Front conversations. The ability to sort Front messages into multiple inbox sections using labels and be able ...
almost 3 years ago in Core Product Experience 0 Backlog

[Rules] Allow modification of Message Templates in Dynamic Variables

I'm trying to build a rule that uses AI topics to send a message template response when certain topics are used. I want to send an existing message template, but add a "sent using AI" disclaimer at the end of the message. Right now, the only way t...
5 months ago in AI / Dynamic objects / Message templates 0 Backlog

Ability to initiate 1:1 WhatsApp conversation with more than one person at a time

No description provided
about 2 years ago in Existing integrations 0 Backlog

Knowledge Base - Check Link Validity

For my knowledge bases (both internal and public), it would be helpful to have native tooling in Front to auto-check that all my links work (do not lead to 404 pages, for example)
9 months ago in Knowledge Base 0 Backlog

Choose and display timezone of reports in Analytics

Metrics are affected by the user's timezone. Users in different timezones will see different values, but have no clear way to notice why.
11 months ago in Insights - Other 0 Backlog

Merge conversation rule trigger

No description provided
over 4 years ago in Rule trigger 0 Backlog

Create invite based on conversation recipients/participants

No description provided
over 4 years ago in Cal/scheduling efficiency / Create New Event 0 Backlog