All ideas

Problem Account and Contact fields are displayed in alphabetical order, making it difficult to navigate and organize information the way it appears in other systems. Request Allow users to customize the order of fields in Account and Contact views...

Problem Conversations that don't require replies—like newsletters and automations—are archived quickly and skew operational metrics negatively. Request Provide a way to exclude conversations without replies from analytics reports, or mark them as ...

Problem Guests who book via a scheduling link do not receive automated reminder emails before the meeting, increasing no-show rates. Request Send automated email reminders to attendees ahead of meetings booked through scheduling links.

Problem Sales teams that mix direct and group emails need a way to indicate a teammate is busy without stopping all incoming mail. Currently, Shifts only supports out-of-office status, which stops all email routing. Request Add a Busy status to Sh...

Problem Assignee search results are sorted alphabetically, making it slow and error-prone to find frequently-assigned teammates, especially those with common names. Users often misclick when looking for a specific "Nick" among many similar names. ...

Problem Audit logs do not currently record changes to Accounts and Contacts, such as which contact was linked to an account or when custom fields were updated. Request Add audit log support to track Account and Contact operations, including contac...

Request Allow administrators to disable contact exporting for non-admin teammates.

Problem As the instance grows, some inboxes should never receive moved conversations, and access control isn't possible. Request Allow admins to show or hide specific inboxes in the Move to dropdown based on user permissions.

Currently, Front's custom fields only support single string values, which creates a significant limitation when managing conversations that need to reference multiple external identifiers. Our system frequently handles conversations that relate to...

Must be able to review and improve content and see how cards are being used.