Communicate chat agent offline hours without removing the chat widget
Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are currently offline.
We don't provide chat support, we operate mainly through email. However, we use a chat that has an offline agent which allows folks to reach out to us directly from the product at any time of the day and we respond to their questions via email. Having this included in the email software we use would be helpful to have for better data points from customers using this feature.
24 hr coverage, especially for businesses with global customer bases has become expected, this would be a great feature
This would be really helpful. In addition, it would be great if a rule could divert to the offline/after-hours chatbot if there are no agents available/online.
This is a great idea and would like to add the following:
- possibility for a business hours chatbot and an after hours chatbot based on online/offline chat