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Status Backlog
Categories Live Chat
Created by Guest
Created on Sep 7, 2023

Communicate chat agent offline hours without removing the chat widget

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are currently offline.

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  • Guest
    Jan 25, 2024

    This is a great idea and would like to add the following:

    - possibility for a business hours chatbot and an after hours chatbot based on online/offline chat