All ideas

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.

Ability to set up a bunch of "sequence templates" and enroll contacts in them on an ad-hoc basis. The sequence for a specific contact would "start" on the day they're enrolled. Currently, it looks like I can only set up a sequence that I want to s...

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior

I was on a call with Tarion and they wanted to be able to embed a form on their website but they're not that technically sufficient with HTML, so they're probably going to use a 3P. It would be great if Front could provide a drag and drop feature ...

I would like to be able to unpin a view for someone on my team. It feels weird that I can add them to a view but can't remove them.

Have the ability to change a once private tag to a shared tag.

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...

Once a message comes in from Slack, any edits that the original creator makes are not updated in Front, making it possible to miss information without going back to check the message in Slack. Images as an example.

As an Admin, I want to create a View that includes inboxes from multiple different workspaces.