All ideas

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.

Have the ability to change a once private tag to a shared tag.

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior

I was on a call with Tarion and they wanted to be able to embed a form on their website but they're not that technically sufficient with HTML, so they're probably going to use a 3P. It would be great if Front could provide a drag and drop feature ...

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...

Once a message comes in from Slack, any edits that the original creator makes are not updated in Front, making it possible to miss information without going back to check the message in Slack. Images as an example.

As an Admin, I want to create a View that includes inboxes from multiple different workspaces.

Allow to filter by categories of channels (ie email / voice / text)

Have the option to be notified/export audit logs. This can be via webhooks and/or a dedicated API endpoint. This is useful for: Monitor changes in workspace configuration on internal dashboards Add logs into SIEM platforms like Sentinel