All ideas

The Front Windows app currently has a fixed local cache limit. This may be too restrictive in the case of handling high volumes of emails, attachments and photos. Allow customers or admins to configure the Front Windows desktop app cache limit. En...

Problem Rules cannot use read receipts as a trigger or condition, so automations based on whether a message was opened are not possible. Request Add "email was read" as a rule trigger and condition to enable automations based on read receipt status.

Problem The composer does not autocorrect misspelled words, so typos must be caught and fixed manually. Request Add automatic spelling correction in the composer, similar to standard email clients.

Problem When multiple teammates collaborate on email drafts, there's no way to recover from accidental edits or deletions, and no history of previous versions. Request Add draft revision history with auto-save so teammates can view and restore pre...

Problem Guests who book via a scheduling link do not receive automated reminder emails before the meeting, increasing no-show rates. Request Send automated email reminders to attendees ahead of meetings booked through scheduling links.

Problem Chat conversations cannot be merged, even though emails and tweets can be. Request Support merging of chat conversations.

Problem The workspace vertical switcher displays all workspaces in a fixed order, with no way to hide irrelevant workspaces or reorder them. Request Allow users or admins to show/hide specific workspaces in the vertical switcher and customize the ...

Problem Assignee search results are sorted alphabetically, making it slow and error-prone to find frequently-assigned teammates, especially those with common names. Users often misclick when looking for a specific "Nick" among many similar names. ...

Problem SLA rules only measure time since the oldest unreplied message, which does not fit workflows where the last customer message is more relevant than the first. Request Add an option for SLA rules to trigger based on the last unreplied messag...

Problem As the instance grows, some inboxes should never receive moved conversations, and access control isn't possible. Request Allow admins to show or hide specific inboxes in the Move to dropdown based on user permissions.