All ideas

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.

Have the option to be notified/export audit logs. This can be via webhooks and/or a dedicated API endpoint. This is useful for: Monitor changes in workspace configuration on internal dashboards Add logs into SIEM platforms like Sentinel

Ability to schedule send a comment, as is currently possible with emails. Linked to internal task management use case - allowing an admin to plan ahead and schedule the notification in a timely manner.

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...

I was on a call with Tarion and they wanted to be able to embed a form on their website but they're not that technically sufficient with HTML, so they're probably going to use a 3P. It would be great if Front could provide a drag and drop feature ...

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior

Would like the ability to CC in external and internal emails based around rules criteria. We have customers that request we add specific contacts to their email chains. This functionality would allow us to automate and ensure 100% compliance in ad...

Allowing the rule to define what teammates / teammate groups should be evaluated

As an Admin, I want to create a View that includes inboxes from multiple different workspaces.

Once a message comes in from Slack, any edits that the original creator makes are not updated in Front, making it possible to miss information without going back to check the message in Slack. Images as an example.