All ideas

Use case: "When a company has multiple brands or works in different regions and languages it would be great to have the ability to redirect the customers to different landing pages for CSAT surveys"

As a Front user setting up a branch by autopilot rule, I want the ability to test the rule on a specific message in the conversation. Otherwise, if I test on the conversation as a whole, the context may be different than what I hope to test. As is...

Currently, the default Trash keyboard shortcut (delete) does not work when text is selected in the body of a received message. The keyboard shortcut should work when the selected text is immutable. This is frustrating when copying a one-time passw...

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.

I was on a call with Tarion and they wanted to be able to embed a form on their website but they're not that technically sufficient with HTML, so they're probably going to use a 3P. It would be great if Front could provide a drag and drop feature ...

It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...

Once a message comes in from Slack, any edits that the original creator makes are not updated in Front, making it possible to miss information without going back to check the message in Slack. Images as an example.

It should be possible for a company admin to create a company wide contact whitelist so teammates cannot accidently mark important contacts as spammers.

SLA rules work on "oldest unreplied message". This makes sense because that's how long the end customer has been waiting. But some use cases require it to work on "last unreplied message".