All ideas

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)

Allow rules using rule sets to be tested with the 'Test conversation' feature

User activity should be visible to admins (Log on/Log off times, changes from Available to Busy).

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior

Have a warning banner appear alerting sender from sending a message when emailing an external email domain. Much like this gmail functionality: https://support.google.com/a/answer/7380041?hl=en

It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...

Hello, Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message. For instance: 1. We send a request for X via email 2. Immediately send a follow u...

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one.

Use case: "When a company has multiple brands or works in different regions and languages it would be great to have the ability to redirect the customers to different landing pages for CSAT surveys"