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Merge conversations rule action

No description provided
over 4 years ago in Rule actions 0 Backlog

Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.
over 1 year ago in Native features 0 Backlog

Sending voice messages in discussions and comments

No description provided
over 2 years ago in Comments / @ mentions / Internal discussions 1 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
almost 2 years ago in CSAT 1 Backlog

Airtable integration

No description provided
almost 5 years ago in New integration requests 4 Backlog

Disable contact exporting for non-admins

Provide admin the ability to turn off contacts exporting for non-admins
almost 3 years ago in Contacts / Export 3 Backlog

Allow multiple accounts per contact

We have clients who own multiple businesses. It would be very useful if a single Contact could be associated with multiple Accounts. This would allow our Contacts organization in Front to better match reality.
about 3 years ago in Accounts Manager 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
over 2 years ago in AI / AI knowledge / Knowledge Base 1 Backlog

Searching for assignee displays matches in order of most commonly assigned to or displays matches in the current team inbox, as opposed to alphabetically

To make manual assignments faster/more accurate (especially to teammates with common names), it would be helpful if when I type a name into the assign box (like "Nick") the "Nicks" who populate show up in order of who you assign to most or who is ...
about 3 years ago in Collaborate - work together seamlessly 1 Backlog

Get conversation via Ticket ID

I'd like an endpoint to fetch a conversation via API using the Ticket ID. Use case is that we want to give information about a ticket to our customers and the people who help our customers in Discord. They know their inquiry by the Ticket ID. Thus...
4 months ago in Core API 0