All ideas

Request Provide the ability to test all created rules, not just select rules, to verify they work as expected before deployment.

Problem When viewing a long conversation, there's no quick way to jump back to the beginning. Request Provide an easily accessible button or keyboard shortcut to jump to the first message in a conversation.

Problem The teammate performance table shows conversation metrics but no task data, making it impossible to assess task workload or capacity alongside conversation performance. Request Add task assignment metrics to the teammate performance report...

Problem Managing customer rules across multiple regions requires creating the same rule pattern repeatedly—one set per region. Rules checking customer group membership multiply the number of rules needed. Request Allow contact groups and lists, cu...

When creating a rule, it would be helpful if we could also create a condition based on if something is not the case. For example, we have specific auto-replies for certain auto-detected topics. For most of the other topics, we have a general auto-...

Request Allow teammates to manually close a chat conversation while customers can still start a new one.

Request Expose AI message summaries through the API to enable display in external systems and integration with custom analytics and LLM workflows.

Problem Some contacts own multiple businesses, but Front only allows one Account per Contact, making it impossible to organize contacts who manage multiple accounts accurately. Request Allow a single Contact to be associated with multiple Accounts...

Problem Sequences with dedicated SMTP servers have a 200-recipient limit, which restricts communication with larger contact lists. Request Increase the recipient limit for sequences to support users who need to communicate with larger groups.