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(Smart) CSAT score by message template

No description provided
4 months ago in CSAT 0 Backlog

Allow multiple accounts per contact

We have clients who own multiple businesses. It would be very useful if a single Contact could be associated with multiple Accounts. This would allow our Contacts organization in Front to better match reality.
about 3 years ago in Accounts Manager 0 Backlog

Disable contact exporting for non-admins

Provide admin the ability to turn off contacts exporting for non-admins
almost 3 years ago in Contacts / Export 3 Backlog

Delete/trash conversation keyboard shortcut

Allow the keyboard shortcut for deleting or trashing a conversation to be customized, instead of just the "Delete" key on the full keyboard.
about 1 year ago in Core Product Experience 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
almost 2 years ago in CSAT 1 Backlog

Searching for assignee displays matches in order of most commonly assigned to or displays matches in the current team inbox, as opposed to alphabetically

To make manual assignments faster/more accurate (especially to teammates with common names), it would be helpful if when I type a name into the assign box (like "Nick") the "Nicks" who populate show up in order of who you assign to most or who is ...
about 3 years ago in Collaborate - work together seamlessly 1 Backlog

Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.
over 1 year ago in Native features 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
over 2 years ago in AI / AI knowledge / Knowledge Base 1 Backlog

Send event reminder emails to guests who book from scheduling links

For attendees who sign up from my scheduling link, send automated email reminders to them ahead of the meeting.
over 3 years ago in Attendee management / Scheduling Links 1 Backlog

Ticket IDs visible in conversation/ticket list

The ability to see ticket IDs at the top of P2 without the need to click on the message.
10 months ago in Ticketing 0 Backlog