All ideas

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.

To make manual assignments faster/more accurate (especially to teammates with common names), it would be helpful if when I type a name into the assign box (like "Nick") the "Nicks" who populate show up in order of who you assign to most or who is ...

In some cases we may need to do a group text similar to having 2 or more customers on the same email. Twilio supports this with their conversations api and it would be great to be able to connect to that from front.

The Front / Salesforce integration has a "note" section, but it only updates the deprecate "notes and attachments" section in Salesforce. Notes are now a standalone feature, so using the deprecated version means we end up having to duplicate notes...

For attendees who sign up from my scheduling link, send automated email reminders to them ahead of the meeting.

User activity should be visible to admins (Log on/Log off times, changes from Available to Busy).

When moving a message to a new conversation, there is no base rule trigger to automate actions on the new conversation. This idea suggests adding a new item to rule triggers for when a conversation is created from a split.

I am looking for a function like "Mute" to avoid seeing internal chatter, however, I would like to see the message again when an external sender replies or when I am mentioned. Currently, using "Mute" has caused me to miss external replies to mess...

Load Balancing simply isn't offered in rule sets yet. This would be a plus.