All ideas

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)

Have a warning banner appear alerting sender from sending a message when emailing an external email domain. Much like this gmail functionality: https://support.google.com/a/answer/7380041?hl=en

It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...

I would like to be able to unpin a view for someone on my team. It feels weird that I can add them to a view but can't remove them.

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.

Use case: "When a company has multiple brands or works in different regions and languages it would be great to have the ability to redirect the customers to different landing pages for CSAT surveys"

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one.

Hello, Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message. For instance: 1. We send a request for X via email 2. Immediately send a follow u...

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.