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Allow creation of empty teammate groups

Allowing admins to create empty teammate groups so they can better plan and organize groups. Sometimes teams will want to create groups before adding teammates and currently this is not possible as you cannot create an empty group.
3 months ago in Teammate Groups 0 Backlog

Dynamic Objects: "Only identify text patterns in messages" Option

Include option to:"Only identify text patterns in messages" Reduces spam in comments when users do not need the context every time the ID is mentioned.
3 months ago in Dynamic objects 0 Backlog

Move team inboxes to a different workspace

As teams grow on Front sometimes they need to expand from a single workspace into multiple workspaces. That process is extremely difficult and ad hoc.
5 months ago in Admin Experience / Workspaces 0 Backlog

Thread comments together

Comments build up quickly, and then it gets difficult to dig through a wall of grey comment boxes. This would introduce the ability to have comments that are threaded together.
about 1 year ago in Comments / @ mentions 0 Backlog

Knowledge Base: Show article category in search results

Show the article category when searching for the article. Right now it only shows once you're clicked into the article.
7 months ago in Knowledge Base 0 Backlog

Schedule go-live/publish dates for articles

(For internal knowledge base use case) - Allow us to update processes ahead of time and launch when ready
7 months ago in Knowledge Base 0 Backlog

Customize timing when Front Chat transcript is sent to chat visitors

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.
over 1 year ago in Live Chat 0 Backlog

List Picker Message Support for Whatsapp

List Picker Message Support for Whatsapp. Currently we do not support and they do not get imported as a result.
3 months ago in WhatsApp 0 Backlog

Add native task management / to-do's function

Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.
about 1 year ago in Core Product Experience 1 Backlog

Ability to chat with other teammates within Front

Similar to Google Chat which can be used within Gmail, have the ability to chat real-time with other teammates in Front (not including discussions)
almost 1 year ago in Core Product Experience 1 Backlog