All ideas

Showing 1521 of 1521

Create invite based on conversation recipients/participants

No description provided

almost 3 years ago in Cal/scheduling efficiency / Create New Event 0 Backlog

Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...

9 months ago in Chatbots 0 Backlog

24 VOTE

RingCentral integration

No description provided

almost 3 years ago in New integration requests 0 Backlog

10 VOTE

Language support: German

Ability to use Front in German

over 1 year ago in Client Platform 2 Backlog

7 VOTE

Opening Links from Knowledge Base in New Tab

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...

11 months ago in Knowledge Base 0 Backlog

4 VOTE

Hubspot Tracking & Logging of emails (like Gmail)

In Gmail, the integration allows the sender to not only log the email in Hubspot with one click, but it also tracks activity of the recipient like when they've read it, when they've clicked into the email, and when they've responded . With this tr...

6 months ago in Developer Platform 0 Backlog

15 VOTE

Easy "find a time" feature when scheduling with many guests (scheduling assistant)

No description provided

almost 2 years ago in Cal/scheduling efficiency 0 Backlog

6 VOTE

Include all Slack message content for bot messages

Bots often add "attachments" or "blocks" with additional message content. These are not included in the message text since their intended use seems to be for "lower priority content", according to the Slack docs.

9 months ago in Other channels 0 Backlog

3 VOTE

Add nice link visualisation to chatbot

Right now, links (event those from the knowledge base) need to be sent as URL text. A nice to have would be to display a nicer block with a preview of the link webpage (like shown on the chatbot marketing assets at launch)

5 months ago in Chatbots / Live Chat 1 Backlog

2 VOTE

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...

3 months ago in Insights 0 Already available

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