All ideas

Use case: "When a company has multiple brands or works in different regions and languages it would be great to have the ability to redirect the customers to different landing pages for CSAT surveys"

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.

Hello, Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message. For instance: 1. We send a request for X via email 2. Immediately send a follow u...

Since merging of Topics can't be undone, it would be good to be able to restrict who can do this through a permission setting.

If a teammate is invited without specifying a workspace to add the teammate to (generally via SCIM), Front will add them to the "default" workspace, which is the workspace with the lowest ID. This can lead to teammates being added to a workspace t...

We have a pretty big buildout and user base in Front. It is difficult to understand the relevance, history, and ownership of key configuration items such as Tags, Message Templates, Signatures, and Rules. These objects accumulate and change over t...

Have the ability to change a once private tag to a shared tag.

In some cases we may need to do a group text similar to having 2 or more customers on the same email. Twilio supports this with their conversations api and it would be great to be able to connect to that from front.

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.