All ideas

I want to be able to see the inputs a chat visitor has entered when they drop off before completing the flow. For many use cases, this data is crucial as it allows me to know who tried to interact with my chat widget and reach back out to them pro...

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)

Have a warning banner appear alerting sender from sending a message when emailing an external email domain. Much like this gmail functionality: https://support.google.com/a/answer/7380041?hl=en

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.

Have the ability to change a once private tag to a shared tag.

Use case: "When a company has multiple brands or works in different regions and languages it would be great to have the ability to redirect the customers to different landing pages for CSAT surveys"

We have heavily adopted rule set type of rules. We use them to tag by keyword and assign by keyword primarily. We have been reaching the 500 limit and are creating new rule copies to cover more values. It would be great if we can see which values ...

Have the option to be notified/export audit logs. This can be via webhooks and/or a dedicated API endpoint. This is useful for: Monitor changes in workspace configuration on internal dashboards Add logs into SIEM platforms like Sentinel

Ability to schedule send a comment, as is currently possible with emails. Linked to internal task management use case - allowing an admin to plan ahead and schedule the notification in a timely manner.

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.