All ideas

Problem Users with personal iCal calendars cannot prevent double-booking when using scheduling links. Request Support syncing non-Google and non-O365 calendar services to the scheduling links feature to check for existing calendar events and avoid...

Problem In complex branching rules, action boxes show no reference to which branch they belong to — as rules grow with many branches and curved connectors, it becomes hard to trace which branch drives each action. Request Display the branch name i...

Problem Emoji reactions on messages go unnoticed because there is no notification or visual indicator when someone reacts. Request Add a notification or visual indicator when a teammate adds an emoji reaction.

Problem Slack inbox channels must be created manually, creating operational friction during customer onboarding. At scale, this manual step requires coordination and slows down the onboarding process. Request Add API support for programmatically c...

Problem When a message is split into a new conversation, no rule trigger fires — the new conversation cannot be automatically tagged, assigned, or moved. Request Add a rule trigger for when a conversation is created from a split.

Problem Rules cannot merge related conversations automatically, so teams must manually identify and combine them. Request Add a rule action that merges conversations matching specified conditions.

Out-of-Office (OOO) messages are currently reopening tickets in shared inboxes and triggering SLA rules. This forces support teams to constantly revisit tickets, and adds unnecessary workload and frustration The system should offer a native rule a...

Problem Chatbots are currently only available for Front Chat, limiting their use to that single channel. Request Enable chatbots to work across multiple channels including SMS and WhatsApp.

Problem When conversations queue due to capacity limits in load-balancing rules, admins have limited visibility and control—they can't see the hidden queue or prioritize which conversations should be assigned first. Request Give admins visibility ...