Skip to Main Content


All ideas

Showing 1028 of 1028

Thread Dialpad SMS & Phone Calls from same Contacts

No description provided
3 months ago in Existing integrations 0 Backlog

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
about 1 year ago in Teammate Groups 1 Backlog

Autocomplete text in composer (predictive text)

Capabilities for predictive text when composing an email
about 1 year ago in Composer 0 Backlog

Assign uploaded "emoji" icon to a tag in the inbox

When a user assigns an icon to a tag in the inbox, it pulls from the "emoji" gallery. Front currently allows a user to upload custom "emojis," but apparently does not have capability for those uploaded images (emojis) to be assigned to a tag even ...
8 months ago in Tags 1 Backlog

Clearly list which tags have been added in a rule.

When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...
3 months ago in Workflows 0 Backlog

Log emails from Front to Gainsight

Similar to how the Salesforce and Hubspot rules work
6 months ago in Existing integrations 0 Backlog

Sort inbox messages based on priority or status (multiple inboxes like Gmail or a task list like Asana)

Looking for a way for our team to be able to sort their emails into sections to help organize their "to do list" of requests coming into Front conversations. The ability to sort Front messages into multiple inbox sections using labels and be able ...
8 months ago in Core Product Experience 0 Backlog

Search query auto-correct, "did you mean this"

Description: I sometimes have typos in my query which returns 0 results Request: Having a spelling correction system that correct my queries and informs me about it
5 months ago in Search Results 0 Backlog

Live Chat, partner/custom channels: Ability to reply to message

It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
3 months ago in Channel API / Live Chat / Other channels 0 Backlog

Add ability to reply to messages in bulk

Many times it may be necessary to reply to multiple messages with the same information (ie a problem ticket is closed and you need to tell each client the issue is resolved). Right now, messages in Front need to be replied to individually. It woul...
8 months ago in Core Product Experience 0 Backlog