All ideas

Problem When conversations queue due to capacity limits in load-balancing rules, admins have limited visibility and control—they can't see the hidden queue or prioritize which conversations should be assigned first. Request Give admins visibility ...

Request Extend AI Compose support to SMS, Chat, and custom channels in addition to email.

Problem Drafts cannot be minimized — switching away from a draft to reference other emails or calendar entries requires navigating back to the drafts folder to resume. Request Allow minimizing draft windows so users can access other inbox content ...

Problem Third-party platforms like Google Sheets, Miro boards, and Sheets can be embedded in other areas of Front, but not in Knowledge Base. Request Enable embedding and iframe functionality for external content in Knowledge Base.

Problem Knowledge Base articles lack clear ownership; responsibility for keeping articles current is ambiguous. Request Add ability to assign articles to a teammate or teammate group to clarify maintenance responsibility.

Request Allow administrators to disable contact exporting for non-admin teammates.

Calendar Location Custom Fields: Dropdown field with multi-select options, allowing users to quickly choose from predefined office addresses instead of typing them manually each time. The selected address(es) will populate the meeting location field.

It would be helpful if the system allowed users to un-merge conversations that were previously linked. In some cases, email threads are automatically or manually merged incorrectly, and it is not always possible to separate them afterwards. Having...

Request Link Airtable records to Front conversations to associate communications with contacts, bookings, and other business data.

Problem AI features like Topics, Smart QA, and Smart CSAT are currently unavailable for call transcripts, limiting the ability to analyze and understand call content alongside other conversation types. Request Enable AI features (Topics, Smart QA,...