All ideas

To make manual assignments faster/more accurate (especially to teammates with common names), it would be helpful if when I type a name into the assign box (like "Nick") the "Nicks" who populate show up in order of who you assign to most or who is ...

It should be possible for a company admin to create a company wide contact whitelist so teammates cannot accidently mark important contacts as spammers.

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.

For attendees who sign up from my scheduling link, send automated email reminders to them ahead of the meeting.

Allow to filter by categories of channels (ie email / voice / text)

It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...

I am looking for a function like "Mute" to avoid seeing internal chatter, however, I would like to see the message again when an external sender replies or when I am mentioned. Currently, using "Mute" has caused me to miss external replies to mess...