All ideas

Problem The audit log does not record when teammates change their availability status, making it impossible for admins to review when a teammate set themselves to Busy, Available, or OOO. Request Add teammate availability status changes as tracked...

Context links today apply across every workspace/ department. Other depts e-mails are sorted differently and read in a different way and the link being applied universally is not ideal. Would like the ability to modify context links to have a more...

A lot of functions are missing in Mobile version, such as mark unread mark as spam discussions change inboxes

Request Allow users to add image attachments by dragging and dropping files directly into the conversation interface.

Problem Excel file attachments automatically download even when users only need to view them briefly, cluttering downloads and wasting storage. Request Show a preview of Excel file contents inline or in a preview pane so users can view details wit...

Request Add load balancing as an option in workflow rule sets to distribute conversations or actions across teammates or inboxes.

Problem Conversations that don't require replies—like newsletters and automations—are archived quickly and skew operational metrics negatively. Request Provide a way to exclude conversations without replies from analytics reports, or mark them as ...

Problem HubSpot sync currently only includes new messages sent after the integration is enabled, leaving all historical Front conversations out of the CRM. Request Allow teams to synchronize all historical Front messages to HubSpot, not just new i...

Problem Sales teams that mix direct and group emails need a way to indicate a teammate is busy without stopping all incoming mail. Currently, Shifts only supports out-of-office status, which stops all email routing. Request Add a Busy status to Sh...

Problem Front Chat currently sends transcripts automatically after 5 minutes of visitor inactivity, but teams need flexibility in how and when transcripts are delivered. Request Provide a setting to customize the transcript timing interval and all...