All ideas

Problem AI summaries are only available at the conversation level, making it difficult to understand patterns and key points across all communications with a specific contact or account. Request Generate AI summaries at the contact and account lev...

Description: Currently, the Call Summary field renders the raw string as-is, so <br> tags (and presumably other formatting) don't get parsed into line breaks like they do in regular messages. This makes call summaries with multiple sections ...

Problem The conversation list sort order resets every session — teammates who rely on "oldest unreplied" must manually reapply the sort each time they open Front. Request Save each teammate's conversation list sort preference so it persists across...

When an email is read, we need to be able to see WHO read it not just seen. PLEASE add this feature!

Problem When creating macros that collect teammate answers, the UI lists all available tags, inboxes, and teammates, making it difficult to guide teammates toward selecting from a small, intended subset. Request Enable restricting macro steps to s...

Problem The AI tagging rule has limited trigger capabilities. It doesn't support triggers for new inbound conversations only, conversation moves, outbound conversations, or comments. This prevents customers from efficiently auto-tagging all conver...

Problem The composer does not offer text predictions, so users must type every word in full — slowing down repetitive or formulaic responses. Request Add predictive text autocomplete to the composer that suggests completions as the user types.

Problem Audit logs do not capture conversation-level events such as tags applied, rules triggered, or other actions, limiting compliance visibility. Request Add conversation events (tag application, rule triggers, etc.) to audit logs so admins hav...

Problem When viewing a long conversation, there's no quick way to jump back to the beginning. Request Provide an easily accessible button or keyboard shortcut to jump to the first message in a conversation.

Problem MMS images appear as attachments requiring download to an external viewer before they can be viewed, slowing down troubleshooting when conversations contain many images. Request Display images inline within the SMS/MMS conversation thread ...