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Preview automatically collected inputs in macros (for Connectors)

Ability to preview automatically collected information (via rules or AI extraction) before a macro submits data to a third-party system via a connector. This preview step would allow users to correct any inaccurate or unexpected information prior ...
about 2 months ago in Developer Platform / Dynamic objects / Macros 0 Backlog

Sequence: cc more than one recipient, send from more than one cc

Rather than send each person a separate email, it would be great if we could separate by comma in the csv and have the sequence go to multiple recipients. Also, cc'ing more than one person in the To/From/Cc/Bcc fields.
about 2 months ago in Outbound/Sequences 0 Backlog

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
over 2 years ago in Chatbots 1 Backlog

Improved Assignment Queues Visibility and Management for admins

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
over 2 years ago in Assign / Workflows 0 Backlog

Give customer the choice between multiple 3rd party spell checkers

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
about 2 years ago in Composer 1 Will not do

Attio CRM Integration

You have old-school legacy CRM integrations like Hubspot & Salesforce... please make now asap one for the next-gen, modern, powerful, flexible and data-driven CRM https://attio.com/
about 2 years ago in New integration requests 3 Backlog

For scheduling links, the option to use Recurring as the option for availability but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the future

It would be great to have an option to use Recurring as the option for availability on a scheduling link but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the fut...
almost 3 years ago in Scheduling Links 0 Backlog

Display chat metadata like location, IP address, browser, device type etc.

No description provided
over 2 years ago in Front Chat / Live Chat 2 Backlog

Autocomplete text in composer (predictive text)

Capabilities for predictive text when composing an email
over 3 years ago in Composer 0 Backlog

Smart QA custom criteria

Allow customization of the criteria description of smart QA in order to tailor them to specific cases (e.g. "do not take reports of power outages into account as it is outside our company's power to address those").
4 months ago in AI Smart QA 0 Planned