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Give customer the choice between multiple 3rd party spell checkers

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
about 2 years ago in Composer 1 Will not do

Display tags with parental tag details in conversations

Kindly develop a feature to display parental tag details in conversations instead of solely an arrow icon. We have several tags that appear with identical names, despite belonging to different projects. This situation creates challenges for effect...
about 2 months ago in Core Product Experience 0 Backlog

Add Conversation Events to Audit Logs

Include conversation events (tags applied, rules applied, etc.) on audit logs.
11 months ago in Admin audit trail 0 Backlog

Display chat metadata like location, IP address, browser, device type etc.

No description provided
over 2 years ago in Front Chat / Live Chat 2 Backlog

Minimize Drafts like Gmail

Is it possible to minimize email drafts in the main inbox view to copy and grab other information from my calendar, other emails, etc? This is a great feature in Gmail to be able to pop back and forth quickly as you piece your email together from ...
about 3 years ago in Core Product Experience 6 Backlog

Extend Shifts functionality to include Busy status instead of just out of office.

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.
over 1 year ago in Admin Experience / Workforce management 1 Backlog

Restricting Context Links by Workspace

Context links today apply across every workspace/ department. Other depts e-mails are sorted differently and read in a different way and the link being applied universally is not ideal. Would like the ability to modify context links to have a more...
over 2 years ago in Core Product Experience / Links 0 Will not do

Assignment based on shift

We have an overseas afterhours team. Depending on the day of the week the staff can have a different role (ops,sales,broker). I have created shifts (After Hours Broker, Afterhours Ops) but I am not able to assign inbound conversations based on the...
about 2 months ago in Workforce management 0 Backlog

[channel] AI Compose for SMS, Chat, custom

No description provided
almost 3 years ago in AI / AI compose 3 Planned

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.
over 2 years ago in Existing integrations 1 Backlog