All ideas

Request Add customization options for CSAT survey look and feel, including fonts, font colors, and other visual elements.

Request Enable macros on the Front mobile app to allow teams on the go to quickly execute workflows without multiple steps.

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

Problem Knowledge Base appearance and search functionality are limited to Front's built-in options, preventing customers from fully customizing the experience. Request Allow custom CSS and JavaScript to customize Knowledge Base look and feel, incl...

Request Add a native AWS Connect integration to Front, enabling teams to manage customer interactions and call records alongside conversations.

Problem AI Translate is available in email but not in other communication channels, limiting language support across the platform. Request Add AI Translate functionality (with auto-detection and language selection) to Chat, Portal, WhatsApp, SMS, ...

Problem Assigning yourself to a conversation requires navigating menus and clicking multiple times. Request Add a one-click button to self-assign a conversation.

Problem The only way to identify which messages were sent using a specific template is to pattern-match the message body against stored templates, which is fragile and does not scale reliably. Request Add a template_id field to the messages table ...

Problem CSAT survey comments don't show who submitted them, making it impossible to attribute feedback or identify potential self-ratings by agents. Request Display the identity of who submitted each CSAT survey comment.

Problem The Forward and Resend actions do not make it clear that they include conversation subscribers — users accidentally expose internal participants when they mean to use Forward as new conversation. Request Rename Forward to "Forward with sub...