All ideas

Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...

As a manager who goes out-of-office occasionally, I want an easier way to make it so that I can have Reply Time goal notifications – such as when we are almost at a breach – route to my backup manager who will cover for me. This would mean I would...

You have old-school legacy CRM integrations like Hubspot & Salesforce... please make now asap one for the next-gen, modern, powerful, flexible and data-driven CRM https://attio.com/

Allow the keyboard shortcut for deleting or trashing a conversation to be customized, instead of just the "Delete" key on the full keyboard.

The Front / Salesforce integration has a "note" section, but it only updates the deprecate "notes and attachments" section in Salesforce. Notes are now a standalone feature, so using the deprecated version means we end up having to duplicate notes...

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...

Company settings > Developer > Apps > Search bar Currently, one needs to search the exact match of an app name to find it. It also takes multiple seconds to show the apps you're searching.

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.

For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...

It would be great to have an option to use Recurring as the option for availability on a scheduling link but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the fut...