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Extend Shifts functionality to include Busy status instead of just out of office.

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.
over 1 year ago in Admin Experience / Workforce management 1 Backlog

OCR Attachment Content Extraction

Be able to extract and transform attachement content data to use in dynamic variables in workflows. For example: extract attachment info > use in API request to create order request in TMS
4 months ago in AI data extraction / Autopilot advanced features / Smart rules 0 Backlog

Autocomplete text in composer (predictive text)

Capabilities for predictive text when composing an email
over 3 years ago in Composer 0 Backlog

Display chat metadata like location, IP address, browser, device type etc.

No description provided
over 2 years ago in Front Chat / Live Chat 2 Backlog

New Metric - Users’ daily activity averages over time within the Team Performance dashboard.

Why it’s useful: It helps managers understand how consistently their team members are sending messages throughout the month, rather than just seeing a total count. A daily average provides a clearer picture of each person’s typical workload and co...
5 months ago in New metrics 0 Backlog

Minimize Drafts like Gmail

Is it possible to minimize email drafts in the main inbox view to copy and grab other information from my calendar, other emails, etc? This is a great feature in Gmail to be able to pop back and forth quickly as you piece your email together from ...
about 3 years ago in Core Product Experience 6 Backlog

Restricting Context Links by Workspace

Context links today apply across every workspace/ department. Other depts e-mails are sorted differently and read in a different way and the link being applied universally is not ideal. Would like the ability to modify context links to have a more...
over 2 years ago in Core Product Experience / Links 0 Will not do

Evolution of topics over time

No description provided
6 months ago in New metrics 0 Backlog

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.
over 2 years ago in Existing integrations 1 Backlog

[channel] AI Compose for SMS, Chat, custom

No description provided
almost 3 years ago in AI / AI compose 3 Planned