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Display spam folder counter

Allow for a user to see a count on Spam mail.
3 months ago in Core Product Experience 0 Backlog

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)
9 months ago in Live Chat 0 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
almost 2 years ago in CSAT - Customisation - survey - scale 0 Backlog

Format paintbrush - Ability to copy paste formatting

No description provided
over 2 years ago in Composer 2 Backlog

Airtable integration

No description provided
about 2 years ago in New integration requests 0 Backlog

Shopify inbox/chat channel integration

No description provided
about 1 year ago in New integration requests 1 Backlog

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. Could we allow the default channel to be selected for inbox instead? It could remain a teammate setting, or be selected by an admin to apply for all ...
about 1 year ago in Make settings more granular 0 Backlog

Use Microsoft Teams as video conferencing option when using Gmail channels

Right now it seems video conferencing option is limited by what channel type you use for calendar. It would be awesome if this was independent of the channel type for calendar.
about 2 months ago in Schedule - manage your calendar 0 Backlog

Change default reply option for all company users

As an admin, I’d like to set Send & Snooze as the default reply option for my company. Informing teammates about the ability to change this takes training overhead and friction.
about 2 months ago in User Management & Compliance 0 Backlog

Keyboard shortcut to collapse conversations

I'd love a keyboard shortcut to collapse conversations. (And/or a button that's not hidden instead of dropdown list.) Also, and I know this is SUPER granular, the ability to specify that it keeps the final email open (instead of collapsing ALL ema...
about 2 months ago in Core Product Experience 0 Backlog