All ideas

Problem Call records (phone number, duration, transcript) are no longer displayed inline with SMS/MMS conversations. This makes it difficult for teams to quickly get context when joining an ongoing troubleshooting thread. Request Show call logs an...

Problem Chatbots are currently only available for Front Chat, limiting their use to that single channel. Request Enable chatbots to work across multiple channels including SMS and WhatsApp.

Problem Personal rules only execute on conversations in private inboxes; once a conversation is moved or mirrored to a shared inbox, personal rules stop running. Request Add an option to allow personal rules to continue executing on mirrored conve...

Mobile app allows filtering, tag-views. BUT it doesn't allow multi-select (in order to mark read, unread, delete, or add new tag). Makes the Front mobile version almost impossible to use. Have to open and delete each thread one-by-one :\ I’m talki...

Problem AI summaries are only available at the conversation level, making it difficult to understand patterns and key points across all communications with a specific contact or account. Request Generate AI summaries at the contact and account lev...

Summary: Allow automations in Front to detect whether a conversation is followed/subscribed by a user or teammate, and act based on that. Feature Request: Introduce a new automation capability that can check: If a conversation is followed by me ...

Problem Emoji reactions on messages go unnoticed because there is no notification or visual indicator when someone reacts. Request Add a notification or visual indicator when a teammate adds an emoji reaction.

Problem Agents can send messages that violate QA metrics, have poor tone, grammar issues, or don't follow playbooks, resulting in low customer satisfaction. Request Use AI to review draft messages for QA compliance (tone, grammar, protocol adheren...

Problem: Boolean dynamic variables can't be printed in comments, so builders must hand-create string-converted variables just to display a value. Request: Allow boolean dynamic variables to be inserted directly into comments without a manual strin...

Problem: Branches in a macro can't reconverge, so any branching logic forces exponential, "branchy" macros that are hard to read and maintain. Request: Add a join/merge node that lets multiple branches reconnect into a single downstream outcome.