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Include all Slack message content for bot messages

Bots often add "attachments" or "blocks" with additional message content. These are not included in the message text since their intended use seems to be for "lower priority content", according to the Slack docs.
7 months ago in Other channels 0 Backlog

Create an ALL view, which shows you conversations that are in certain shared inboxes + conversations in your private inbox

No description provided
6 months ago in Core Product Experience / Views 0 Backlog

Offline composing on mobile

No description provided
over 1 year ago in Mobile 0 Backlog

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.
11 months ago in AI 0 Backlog

Audit trail for admin activity

Provide visibility on actions taken by admins, to help teams work cohesively together. View historical activity when resources have been created, edited or deleted Rules Contacts Channels Inboxes Roles Teammates Teammate Groups Company settings Fe...
about 3 years ago in Admin audit trail 2 Backlog

Use Microsoft Teams as video conferencing option when using Gmail channels

Right now it seems video conferencing option is limited by what channel type you use for calendar. It would be awesome if this was independent of the channel type for calendar.
about 1 year ago in Calendar - other 1 Backlog

Slack channels should still import message text/content if attachment size is too large

Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...
4 months ago in Existing integrations 0 Backlog

Exportable data from Chatbot interactions

We include various open-ended questions in our chatbot flow, it would be useful to be able to export the chatbot responses into a spreadsheet for analytics.
6 months ago in Chatbots 0 Backlog

Add nice link visualisation to chatbot

Right now, links (event those from the knowledge base) need to be sent as URL text. A nice to have would be to display a nicer block with a preview of the link webpage (like shown on the chatbot marketing assets at launch)
3 months ago in Chatbots / Live Chat 1 Backlog

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
4 months ago in Breakdowns and totals / Conversation Stages 0 Backlog