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Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
almost 2 years ago in Default channel management 1 Backlog

Slack channels should still import message text/content if attachment size is too large

Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...
3 months ago in Existing integrations 0 Backlog

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
3 months ago in Breakdowns and totals / Conversation Stages 0 Backlog

Permission to manage teammate availability status

If a teammate forgets to mark themselves OOO, then it will disrupt the team's workflows and assignment rules. Today, only a company admin or teammate with 'Teammate - Invite/Manage' permission can change another user's OOO status. By adding a new ...

Read Receipts and Unsending for Instagram

It would great to have the ability to see if a user has seen our outbound messages through our Instagram inbox connection! In addition, the ability to unsend a message in Front (the same way you can unsend a message in Instagram) as opposed to sim...
about 2 months ago in Existing integrations 0 Backlog

UI to build forms for embedding in external website

I was on a call with Tarion and they wanted to be able to embed a form on their website but they're not that technically sufficient with HTML, so they're probably going to use a 3P. It would be great if Front could provide a drag and drop feature ...
8 months ago in Other channels 0 Backlog

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
7 months ago in Knowledge Base 0 Backlog

Always include option not to send attendees an email about an update made to the event

Today the option to "email guests" about an event change is only available sometimes. Needs to be available consistently for all types of event updates.
7 months ago in Managing/Updating Events 0 Backlog

Full offline mode

Ability to use the Front app while being offline - all major functionality
almost 3 years ago in Desktop 8 Backlog

Sent items in shared inboxes

Ability to see Sent items from Shared inboxes
about 1 year ago in Core Product Experience 1 Backlog