All ideas

Problem Subtags cannot be collapsed under their parent tag on mobile, requiring excessive scrolling to reach tags listed further down. Request Allow collapsing and expanding subtag groups on the mobile app.

Problem SLA timer displays only duration, while other conversation dates offer the ability to toggle between timestamp and duration formats. Request Allow SLA timer to toggle between timestamp and duration display, matching the behavior of other c...

Problem Shared inboxes can't use Front's calendar feature, even though teams often manage shared calendars (e.g., for support rotations or shared email accounts across Gmail and Office 365 environments). Request Make calendar functionality availab...

Problem When Gmail marks a calendar invitation as spam, Front correctly trashes the email conversation but continues to display the linked calendar event — because message sync and calendar sync run as independent pipelines. Google may hide the ev...

Request Enable AI tagging for individual inboxes in addition to shared inboxes.

Problem Discussions can only be assigned after sending — there is no way to set the assignee while composing. Request Allow assigning a discussion to a teammate during composition, before sending.

Problem Admins cannot prevent teammates from accidentally sending messages using shared channels instead of their individual channel, risking cross-customer communication errors. Request Provide admin controls to restrict outbound messaging to ind...

Problem When a shared inbox owner assigns a conversation, it auto-archives from their personal inbox — owners who want to continue monitoring must manually reopen it. Request Add an option to keep conversations open in Shared with me when assignin...

Calendar Location Custom Fields: Dropdown field with multi-select options, allowing users to quickly choose from predefined office addresses instead of typing them manually each time. The selected address(es) will populate the meeting location field.

It would be helpful if the system allowed users to un-merge conversations that were previously linked. In some cases, email threads are automatically or manually merged incorrectly, and it is not always possible to separate them afterwards. Having...