All ideas

Problem The file picker only allows selecting one file at a time when attaching to an email, making it tedious to attach multiple files. Request Allow selecting multiple files at once in the attachment file picker.

Problem The API can only archive conversations, not close them. Archived conversations reopen when customers reply, making it difficult to distinguish new inquiries from returns programmatically. Request Add an API endpoint to close conversations.

Problem Tags are currently either private (visible to one person) or public (visible to all with conversation access). There's no way to make a tag visible to just a specific subset of people. Request Support tags visible only to designated teamma...

Problem SLAs can be incorrectly applied or inappropriate (e.g., internal emails, OOO replies, onboarding tuning, invalid contacts). Request Allow manually removing or overriding SLAs, preferably with elevated permission controls.

Problem Assigning yourself to a conversation requires navigating menus and clicking multiple times. Request Add a one-click button to self-assign a conversation.

Problem Multiple branching rules can trigger on the same conversation, causing conflicting automation and unpredictable behavior. Request Allow a "stop processing other rules" option so that when a branching rule triggers, other rules are prevente...

Problem Knowledge Base appearance and search functionality are limited to Front's built-in options, preventing customers from fully customizing the experience. Request Allow custom CSS and JavaScript to customize Knowledge Base look and feel, incl...

Problem If a received email contains sensitive attachments (PII, documents) that need to be removed for privacy or compliance reasons, the entire email must be deleted to remove the attachments, losing valuable conversation context. Request Add th...

Request Add an expanded color palette for tags to support color-coding workflows.

Problem The Forward and Resend actions do not make it clear that they include conversation subscribers — users accidentally expose internal participants when they mean to use Forward as new conversation. Request Rename Forward to "Forward with sub...