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Allow company branding to replace loading screens and placeholders

Front has jokes and graphics on loading pages and empty panes. It would be really nice to be able to disable or rebrand the messages and images for the company.
2 months ago in Admin Experience 0 Backlog

Initiate an email from a personal address in a shared inbox

I'd like to be able to start an email "in a shared mailbox" but sending from my personal email address/inbox so that any replies show up in the shared mailbox as open/assigned to me. Most of our users communicate with customers using their own ema...
7 months ago in Core Product Experience 0 Backlog

Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...
4 months ago in Chatbots 0 Backlog

Allow disabling calendar notifications

This idea is related to https://front.ideas.aha.io/ideas/PRD-I-4204 from a technical perspective, but would solve a different 'problem'. I don't use Front's calendar. We have the - very cool - Notifications section in our profile to control the no...
5 months ago in Event notifications 0 Backlog

Share a signature with a teammate Group

Today, an admin can create a signature and make it available on all individual channels. Could we allow admins to share a signature with a teammate Group? This would make it easier to tailor the signature content to attributes of the teammate, suc...
8 months ago in Signature management / Teammate Groups 0 Backlog

Individual signature should not take priority over shared signature

As an admin, I can define a shared signature for a given channel/channels. However, if a user creates an individual signature, then the individual signature will become the default. How could an admin make sure that for a given inbox/channel, thei...
8 months ago in Signature management 0 Backlog

Suggest users who I have interacted with the most in the participant menu

Suggestion for the participant list to show teammates that the user has interacted with the most (i.e. have added as a participant in other conversations), instead of what today's list is actually based which is who they have recently assigned oth...

WhatsApp Voice Call

During a product roadmap discussion with Silverbird, Natalia, the head of CX, mentioned that they need a solution that allows account managers to take calls from customers to a WhatsApp business channel. When a caller calls a WhatsApp number, they...
5 months ago in WhatsApp 1 Backlog

Sent items in shared inboxes

Ability to see Sent items from Shared inboxes
about 1 year ago in Core Product Experience 0 Backlog

Snooze for x working days

I would like to see the option to set custom snooze times to X working days. I very rarely work weekends, so if I want to snooze an email on a Friday for two days, I want to use working days, so that the snooze is set for Tuesday the following wee...
about 2 months ago in Snooze 0 Backlog