All ideas

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts

The Front Mobile App does not show active timers which inhibits efficient on-the-go work using one's mobile phone. Without this feature, the user has to log into a desktop browser or desktop application to see the timer details

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account review all email correspondence with the client account list all references to the word 'transfer pricing' with date, subject he...

Hello! I think it would be a great idea if the highlighted "Forward" were renamed to "Forward with subscribers" and "Resend" to "Resend with subscribers." In situations when folks are trying to forward a message to others (and not reveal that acti...

Our company uses two resolved statuses: Resolved and No Action. When creating a ‘Requires Tag’ rule in Front, we’d like the rule to exclude conversations that have been resolved/archived with the No Action status.

Ability to select multiple files at once when attaching to an email

Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...

If a calendar invite has been changed, the notification which comes through does not always show the date/time of the meeting, just that the meeting has been changed. I then have to go into my Outlook calendar to check what that notification says.

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...