All ideas

It should be possible to know who left a CSAT comment: To correctly attribute to a contact To avoid self ratings from agents

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts

As a team leader, I want to be able to ensure my team follows our correct operating procedure. With that, there's a need to have more control over the visual interface that agents work out of. I'd want to be able to add comments with HTML to show ...

Hello! I think it would be a great idea if the highlighted "Forward" were renamed to "Forward with subscribers" and "Resend" to "Resend with subscribers." In situations when folks are trying to forward a message to others (and not reveal that acti...

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account review all email correspondence with the client account list all references to the word 'transfer pricing' with date, subject he...

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated

Ability to select multiple files at once when attaching to an email

If a calendar invite has been changed, the notification which comes through does not always show the date/time of the meeting, just that the meeting has been changed. I then have to go into my Outlook calendar to check what that notification says.

Rep#1 is OOO, and the thread goes to Rep#2. But then Rep#2 is OOO, it would be ideal if the thread was then assigned to Rep#1 instead of Rep#3 and so on. Our team works 4/10s, so this is especially difficult because each rep is OOO at least 1 day ...