All ideas

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account review all email correspondence with the client account list all references to the word 'transfer pricing' with date, subject he...

Hello! I think it would be a great idea if the highlighted "Forward" were renamed to "Forward with subscribers" and "Resend" to "Resend with subscribers." In situations when folks are trying to forward a message to others (and not reveal that acti...

Ability to select multiple files at once when attaching to an email

If a calendar invite has been changed, the notification which comes through does not always show the date/time of the meeting, just that the meeting has been changed. I then have to go into my Outlook calendar to check what that notification says.

Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...

Allowing different teammate groups to have different access levels for shared contacts