Skip to Main Content


All ideas

Showing 543 of 543

Custom fields for Channels

While custom fields are currently enabled on the Inbox level, having these fields enabled a step further on the Channel level – the actual email customers use for example – would allow you to dynamically insert phone numbers, names, and other impo...
4 months ago in Custom fields (smart rules) 0 Backlog

Send event reminder emails to guests who book from scheduling links

For attendees who sign up from my scheduling link, send automated email reminders to them ahead of the meeting.
10 months ago in Scheduling Links 0 Backlog

Do not override customer contact details with pre-live chat form entries

We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
4 months ago in Front Chat 0 Backlog

Right click to download an image

No description provided
3 months ago in Compose - write efficiently with quality 0 Backlog Integration is incredibly powerful and would supercharge Front! Users will be able to automate workflows and significantly reduce manual work and app switching and copy pasting. They could set up buttons, triggers, and actions to automatically create t...
about 1 month ago in New integration requests 0 Backlog

Setting to automatically "Expand All" messages

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.
4 months ago in Core Product Experience 0 Backlog

Reply button always on screen

Have the reply button always on the screen, in long emails you have to scroll up or down to reply.
4 months ago in Core Product Experience 0 Backlog

Focus on the composer after exiting message template window via keyboard

When composing a message, if I open up the message template window and decide to not insert a message but instead exit the window with `ESCAPE` for example. The composer window does not get refocused and I have to use the mouse to click into the c...
4 months ago in Search sorting 0 Backlog

Delegate all inboxes but not private discussions

At the moment you cannot delegate all inboxes of a member of staff without showing all their private discussions. But if you turn off delegation and select their inbox, you can then no longer see assigned emails etc.
4 months ago in Delegated inboxes 0 Backlog

Ability to Print without Tags

Have an option that allows print to be used without tags listed
4 months ago in Printing 0 Backlog