All ideas

Rules have the option to be enabled or disabled. having this Feature in Macros, allows me to start building exactly how I need it. Save, and come back to finish up the macro. Or test variations of the same macro to see which gives us best results.

Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...

Currently the inbox filter looks at the inbox at activity time This is expected behaviour but can lead to issues with some metrics such as "new conversations". In this particular case, if the conversation did not start in the filtered inbox, it is...

Hello! I think it would be a great idea if the highlighted "Forward" were renamed to "Forward with subscribers" and "Resend" to "Resend with subscribers." In situations when folks are trying to forward a message to others (and not reveal that acti...

Enhance the filtering functionality in the schedule so that the inbox filter and teammate filter are more integrated: ensure that when an inbox is filtered, only those teammates with access to that specific inbox are displayed, thereby reducing co...

Ability to select multiple files at once when attaching to an email

Front needs comprehensive email deliverability monitoring to help teams maintain good sender reputation and ensure customer communications reach their intended recipients. Currently, there's no visibility into whether emails are being delivered, b...

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...