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    Ability to assign a discussion when composing it

    Ability to assign a discussion while composing one, instead of having to do it after sending it.
    almost 3 years ago in Internal discussions 0 Backlog

    Prevent users from sending messages with shared channels

    Admins may want teammates using an inbox to only send messages with their own individual channel. This could be because they want a consistent customer experience or in some cases to avoid sending an email to customer A from the customer_b@mycompa...
    almost 3 years ago in Default channel management 0 Backlog

    Format paintbrush - Ability to copy paste formatting

    No description provided
    about 5 years ago in Composer 5 Backlog

    Time goal: show timers on Front Mobile App

    The Front Mobile App does not show active timers which inhibits efficient on-the-go work using one's mobile phone. Without this feature, the user has to log into a desktop browser or desktop application to see the timer details
    about 1 month ago in Mobile / SLA 0 Backlog

    Ability to test all new rules created

    We need the possibility to test all rules not only some to make sure it is working as expected.
    3 months ago in Workflows 0 Backlog

    MCP Server for AI Agents

    In order to connect FRONT with AI agents, an MCP Server would make this incredibly more easy than handling all the APi tasks.
    12 months ago in AI / Developer Platform 1 Backlog

    Ability to use teammate groups or contact lists when inviting participants to a calendar event

    No description provided
    about 5 years ago in Attendee management / Create New Event 3 Backlog

    New metric: first reply handle time

    In Analytics, measure handle time for first reply only
    about 3 years ago in New metrics 0 Backlog

    CSAT survey look and feel customization

    All requests for new customization options in the CSAT survey (fonts, font color, etc.)
    almost 2 years ago in CSAT 0 Backlog

    Advanced Customisable Branding in Portal

    Allow for customers change font, more colours of all elements and rearrange layout.
    10 months ago in Customer Portal 1 Backlog