All ideas

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct on email, (but also comment ideally) auto-suggestions...

Problem There is no way to see outbound messages sent from a shared inbox — only received conversations appear. Request Add a sent items view for shared inboxes.

Problem German-speaking teammates can't use Front in their preferred language. Request Make Front's interface, help documentation, and communications available in German.

Problem Chatbot flows cannot merge different paths or reuse shared content — identical paths must be duplicated, making the flow hard to maintain. Request Allow merging chatbot paths and reusing path segments across a flow to eliminate duplication.

Problem The desktop app taskbar icon only updates the unread count badge when new emails arrive — the icon itself does not change, making new messages easy to miss. Request Change the taskbar icon color (e.g., to gold) when unread messages arrive,...

Problem Message template variables can only be inserted in the body, not the subject field, limiting customization and personalization of outgoing emails. Request Allow message template variables to be used in the subject field so teams can person...

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...

Problem Out-of-office status must be set separately in Front and Microsoft Teams — there is no sync between them. Request Add two-way OOO status sync between Microsoft Teams and Front, so toggling OOO in one platform updates the other.

Request Allow connecting SharePoint files to Front AI using Service Principal (application-level) authentication instead of Authorization Code, which requires individual user accounts and is impractical for production environments.

Problem Admins have no way to see all rules across inboxes in one place or search for specific rule conditions. Request Add a global rules view where admins can browse and search all rules by name, condition, or action.