All ideas

Be able to extract and transform attachement content data to use in dynamic variables in workflows. For example: extract attachment info > use in API request to create order request in TMS

We're often using user-email-accounts for shared inboxes / channels. However, we cannot use the calendar function as a "shared calendar". A support of this would be much appreciated because it also happens that we are using Gmail for user inboxes ...

Allow for customers change font, more colours of all elements and rearrange layout.

Rules have the option to be enabled or disabled. having this Feature in Macros, allows me to start building exactly how I need it. Save, and come back to finish up the macro. Or test variations of the same macro to see which gives us best results.

Ability to assign a discussion while composing one, instead of having to do it after sending it.

Admins may want teammates using an inbox to only send messages with their own individual channel. This could be because they want a consistent customer experience or in some cases to avoid sending an email to customer A from the customer_b@mycompa...

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated

All requests for new customization options in the CSAT survey (fonts, font color, etc.)