All ideas

Admins may want teammates using an inbox to only send messages with their own individual channel. This could be because they want a consistent customer experience or in some cases to avoid sending an email to customer A from the customer_b@mycompa...

Situation Description: Currently, AI translation for inbound and outbound messages requires users to manually trigger the translation. This adds extra steps and actions that slow down their workflow, especially for users handling conversations in ...

We're often using user-email-accounts for shared inboxes / channels. However, we cannot use the calendar function as a "shared calendar". A support of this would be much appreciated because it also happens that we are using Gmail for user inboxes ...

Create a warning prompting users to confirm before sending an email to a large number of recipients. Outlook's standard is 25 recipients.

Rules have the option to be enabled or disabled. having this Feature in Macros, allows me to start building exactly how I need it. Save, and come back to finish up the macro. Or test variations of the same macro to see which gives us best results.

Stop auto-archiving personal copies for teammates who are Participants when the conversation is moved from an individual's inbox to a shared inbox via the 'move to inbox' rule.

Current audit log only covers classic rules, but does not cover changes to branching rules.

We’re a large organization using Front across multiple workspaces and hundreds of inboxes, and we’re starting to adopt Company-level ticketing more heavily. The current limit of 10 active ticket statuses is becoming restrictive as different depart...

Ability to preview automatically collected information (via rules or AI extraction) before a macro submits data to a third-party system via a connector. This preview step would allow users to correct any inaccurate or unexpected information prior ...