All ideas

Situation Description: Currently, AI translation for inbound and outbound messages requires users to manually trigger the translation. This adds extra steps and actions that slow down their workflow, especially for users handling conversations in ...

Currently when replying to an EML file that is opened in Front it will do the following for selecting the reply channel: Available private channel First available shared channel, sorted by alphabetical order Please update it to add the users...

We want to begin using the auto replies, but it only replies back to the actual sender. Not the email addresses within CC etc.

In Analytics, measure handle time for first reply only

I'd like to trigger a rule when an emoji is added to the conversation. In the specific use case I have in mind, we want to loop our support team into only certain conversations that are happening in our Slack Connect channels, which are integrated...

Many KB articles and conversations contain images and other file types with critical content. We'd like to have them used as important context for resolution and be added to the draft.

Rules have the option to be enabled or disabled. having this Feature in Macros, allows me to start building exactly how I need it. Save, and come back to finish up the macro. Or test variations of the same macro to see which gives us best results.

Current audit log only covers classic rules, but does not cover changes to branching rules.

All requests for new customization options in the CSAT survey (fonts, font color, etc.)