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    [omnichannel] AI Message Translate for Chat, Portal, WhatsApp, SMS, Slack, and Custom Channels

    Allow for usage of AI Translate functionality (message is received, language is auto-detected and user is able to translate message into language of their choice) in channels beyond email. Specifically, Chat, Portal, WhatsApp, SMS, Slack, and Cust...
    10 months ago in AI / AI language 0 Backlog

    Improving the Hubspot plugin

    Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...
    about 3 years ago in Developer Platform 7 Backlog

    Schedule a meeting from an email

    Add a button that schedules a meeting with everyone that is on the email. It would be on the three-dot dropdown menu along with "Forward" and "Forward as a new conversation" - something like "Schedule meeting" - click that would pop open the calen...
    over 1 year ago in Cal/scheduling efficiency 2 Backlog

    [action] Auto Correct or suggest spelling and grammar suggestions

    Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct on email, (but also comment ideally) auto-suggestions...
    over 1 year ago in AI / AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 4 Backlog

    LinkedIn messages channel

    No description provided
    over 3 years ago in New integration requests 6 Backlog

    More visual customizability of conversation history panel

    As a team leader, I want to be able to ensure my team follows our correct operating procedure. With that, there's a need to have more control over the visual interface that agents work out of. I'd want to be able to add comments with HTML to show ...
    5 months ago in Core Product Experience 0 Backlog

    [context] AI features to support attachment as context (e.g., Suggested Reply, AI Answer)

    Many KB articles and conversations contain images and other file types with critical content. We'd like to have them used as important context for resolution and be added to the draft.
    9 months ago in AI / AI answer / AI Assist / AI knowledge / AI suggested replies (auto draft) 0 Backlog

    More granular conditions to the CSAT rule

    This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...
    over 2 years ago in CSAT / Rule conditions 1 Backlog

    Taskbar icon to turn gold (or other color) when a new email comes in

    Like Outlook, it'd be nice if (when a new email came in) not only would the Front have the number counter on the taskbar icon increase, but also if the icon turned a different color. Outlook turns the icon gold when a new email arrives so you can ...
    almost 2 years ago in Core Product Experience / Counters 0 Backlog

    Display optional calendar invitees as optional on the calendar event

    Like in Outlook or Gmail, make Front calendar invites show who's required/optional on calendar invites.
    almost 3 years ago in Calendar View 0 Backlog