All ideas

Problem Customer portal notification emails don't allow customization of the body text below the ticket number. Request Ability to personalize the body text in customer portal notification emails to match your brand voice or provide specific instr...

Problem Admins cannot require teammates to use two-factor authentication, leaving account security dependent on individual compliance. Request Allow admins to enforce 2FA company-wide, blocking access for teammates who have not completed setup. Th...

I haven't found a way to merge conversations without having to first search for a user's email, and selecting all conversations from that user, and then merging. With a huge support inbox like ours, it's not possible to manually find and select ea...

Problem Calendar event reminder popups cannot be snoozed and remain on screen until manually dismissed, blocking visibility of other details underneath. Request Add a snooze function to calendar reminders similar to Outlook, allowing users to dism...

Problem There's no way to quickly schedule a meeting with all recipients of an email from within Front. Request Add a 'Schedule meeting' option in the email action menu that pre-populates a calendar invite with all recipients from the email's To a...

Problem The 50-email limit for bulk replies is restrictive for teams managing hundreds of customer emails daily, especially when handling widespread product issues that affect many conversations simultaneously. Request Increase the bulk reply limi...

Ability to export knowledge base articles

Problem: Rules and macros have no version control or rollback, so a later change can silently break things with no undo; users mitigate with external screenshot docs. Request: Add version history with the ability to roll back rules, macros, and ap...

Problem: Macros can't be tested, so there's no way to simulate a run before deploying against real conversations. Request: Provide a way to test/simulate a macro run before publishing it live.

Problem AI features like Topics, Smart QA, and Smart CSAT are currently unavailable for call transcripts, limiting the ability to analyze and understand call content alongside other conversation types. Request Enable AI features (Topics, Smart QA,...