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Merge conversations with mixed types (eg. email and Front forms)

Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email. The conversations have different "types" and are not compatible for merge, and we'd like to be able ...
over 1 year ago in Core Product Experience 1 Backlog

Audit trail for admin activity

Provide visibility on actions taken by admins, to help teams work cohesively together. View historical activity when resources have been created, edited or deleted Rules Contacts Channels Inboxes Roles Teammates Teammate Groups Company settings Fe...
over 3 years ago in Admin audit trail 2 Planned

iMessage / Apple Business Chat Channel integration

Ability to integrate iMessage Business Chat as a channel in Front.
over 3 years ago in New integration requests 1 Backlog

Message templates - variable in Subject field

Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.
about 1 year ago in Admin Experience / Message templates 0 Backlog

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.
almost 4 years ago in Auto-reply 0 Backlog

Ability to propose a new time & accept/decline proposed times for a calendar event

No description provided
over 3 years ago in Managing/Updating Events 0 Backlog

[core] AI tagging rule to support more triggers (e.g move, new inbound conversations)

Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...
4 months ago in AI / AI tagging 0 Planned

Ability to assign a discussion when composing it

Ability to assign a discussion while composing one, instead of having to do it after sending it.
over 1 year ago in Internal discussions 0 Backlog

Ability to add / install custom fonts

Please add the ability to add / install custom fonts in order to support corporate branding, specific design/format needs, and more.
over 1 year ago in Core Product Experience 4 Backlog

Add native task management / to-do's function

Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.
over 1 year ago in Core Product Experience 1 Backlog