All ideas

Problem Duplicate customer requests are not detected, so multiple agents may work on the same issue independently. Request Automatically detect and flag duplicate conversations, alerting agents to existing resolutions to avoid redundant work.

I haven't found a way to merge conversations without having to first search for a user's email, and selecting all conversations from that user, and then merging. With a huge support inbox like ours, it's not possible to manually find and select ea...

Problem Teams want to leverage Claude's AI capabilities for email workflows like summarization and analysis, but Claude isn't available as an AI provider in Front. Request Integrate Claude to enable email summarization, action item extraction, tre...

Problem Airbnb guest and host messages can only reach Front through email forwarding, losing threading and context. Request Add a native Airbnb channel to handle Airbnb messages directly within Front.

Problem The "Make available for any inbox" setting must be applied tag-by-tag, even when tags share a nested parent structure — requiring repetitive manual edits for each child tag. Request Add support for applying tag availability settings to an ...

Problem Contact profile photos in conversation threads are too small on both desktop and mobile to reliably recognise faces, reducing the usefulness of uploading photos for regular contacts. Request Add an option to increase the display size of co...

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.

Problem Custom fields are limited to 50, which is not enough for organizations that need to store additional customer data for workflows and context surfacing. Request Increase the custom fields limit to support more metadata per conversation or c...

Problem Time-based criteria in rules can only be used as conditions, not triggers — there is no way to fire a rule at a specific time of day to act on open conversations. Request Add a time-of-day trigger so rules can take scheduled actions on con...

Problem LinkedIn messages cannot be managed in Front — teams must switch to LinkedIn to handle messages from the platform. Request Add a LinkedIn Messages channel integration so conversations can be received and replied to within Front.