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    Rule trigger: when emoji is added to message

    I'd like to trigger a rule when an emoji is added to the conversation. In the specific use case I have in mind, we want to loop our support team into only certain conversations that are happening in our Slack Connect channels, which are integrated...
    2 months ago in Existing integrations / Rule trigger 0 Backlog

    Update the "Unsubscribe on unassign" preference to include additonal options such as being unassigned due to being OOO or unassigned via a rule

    Update the "Unsubscribe on unassign" preference to include additonal options such as being unassigned due to being OOO or unassigned via a rule. Some companies wish to leverage the unsubscribe feature for teammates when they're away for vacation o...
    over 2 years ago in Mute / subscribe 1 Backlog

    Rule action to snooze conversation

    Ability to snooze a conversation from rules.
    almost 5 years ago in Missing core rule actions 16 Backlog

    Enable/disable Macros

    Rules have the option to be enabled or disabled. having this Feature in Macros, allows me to start building exactly how I need it. Save, and come back to finish up the macro. Or test variations of the same macro to see which gives us best results.
    2 months ago in Workflows 1 Backlog

    Schedule a meeting from an email

    Add a button that schedules a meeting with everyone that is on the email. It would be on the three-dot dropdown menu along with "Forward" and "Forward as a new conversation" - something like "Schedule meeting" - click that would pop open the calen...
    almost 2 years ago in Cal/scheduling efficiency 2 Backlog

    [action] Auto Correct or suggest spelling and grammar suggestions

    Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct on email, (but also comment ideally) auto-suggestions...
    over 1 year ago in AI / AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 4 Backlog

    Rule action to 'close conversation'

    Hello, I was testing the 'close conversation' functionality and it can be usefull although we would like to check if we can automate this. The idea is to close a conversation after we have send the CSAT email to the user.
    9 months ago in Core Product Experience / Rule actions 1 Backlog

    More granular conditions to the CSAT rule

    This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...
    over 2 years ago in CSAT / Rule conditions 1 Backlog

    Google directory sync

    Sync external contacts from Google Contacts into Front
    almost 5 years ago in Developer Platform 1 Backlog

    Customize information display on the conversation list

    It would be nice to be able to choose the information displayed on the conversation list. For instance, if we want to display the end-user involved in the conversation or just the subject email or the assignee.
    12 months ago in Core Product Experience 1 Backlog