All ideas

Problem Phone call transcripts from telephony providers are currently not used to generate Topics. Request Ability to use telephony provider transcripts to automatically generate Topics, making Topics truly omni-channel and accurately representing...

Summary Add a rule trigger that fires whenever a conversation's existing Application Object is refreshed and one or more of its values change. Problem Currently, App Triggers assume the external system can format the webhook in the exact format ex...

Problem When admins invite teammates, an invitation notification is sent immediately, even if the admin is still configuring the instance and isn't ready for users to log in. Request Allow admins to invite teammates without triggering a notificati...

Problem The Knowledge Base article editor lacks common editing features — no undo, no drag-and-drop article reordering, no inline image paste, no in-article anchor links, and limited table and list formatting. Request Add undo, drag-and-drop reord...

Problem Company admins need access to company rules, developer options, and company tags, but granting full admin access also exposes billing, financial info, and company preferences that shouldn't be accessible. Request Implement granular permiss...

Problem Rules cannot snooze conversations, so automating timed follow-ups requires manual intervention. Request Add snooze as a rule action so conversations can be automatically snoozed for a specified duration based on rule conditions.

Problem When tags are auto-created from Outlook folders or Gmail labels during channel import, they become available in all inboxes by default, cluttering unrelated inboxes. Request Allow admins to define inbox availability for auto-imported tags,...

Problem Front does not support scheduling a meeting directly from an email — teammates must manually create a calendar invite and re-add participants and context from the conversation. Request Add a "Reply with Meeting" option to the email compose...

Problem The vacation responder only covers inbound emails — when teammates @mention someone who is OOO in a comment, there is no notification that the person is unavailable. Request Allow setting a vacation auto-response for internal @mentions, so...

Problem Front may display only sender names without email addresses, making it harder to identify phishing attempts where display names are spoofed. Request Provide a setting to always display the full email address alongside the sender name, so t...