All ideas

Ability to cancel & retrieve an email after sending

Please add the ability to add / install custom fonts in order to support corporate branding, specific design/format needs, and more.

I haven't found a way to merge conversations without having to first search for a user's email, and selecting all conversations from that user, and then merging. With a huge support inbox like ours, it's not possible to manually find and select ea...

Allow customization of the criteria description of smart QA in order to tailor them to specific cases (e.g. "do not take reports of power outages into account as it is outside our company's power to address those").

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )

Situation: Support teams can encounter multiple customer requests that are duplicates of previously resolved issues, leading to redundant work and decreased efficiency. Request: Implement a feature that automatically detects and flags duplicate cu...

Ability to integrate iMessage Business Chat as a channel in Front.

Syncing our Front contacts with Dialpad would eliminate the need to update two systems. We could then focus on maintaining our Front contacts as our single source of truth. This will help our team focus on what matters most: interacting with our h...

The ability to pin an email at the top of an inbox, similar to how you can "pin" an @mention comment. We have an employee working around this and snoozing an important email for a couple of minutes, so it appears at the top of his inbox. This can ...

When I'm out of office for an extended time I set a vacation responder for emails. It would be helpful to enable the same thing for cases where a teammate @mentions me in an internal comment. Having a "comment vacation responser" could allow the s...