All ideas

Ability to cancel & retrieve an email after sending

Syncing our Front contacts with Dialpad would eliminate the need to update two systems. We could then focus on maintaining our Front contacts as our single source of truth. This will help our team focus on what matters most: interacting with our h...

Please add the ability to add / install custom fonts in order to support corporate branding, specific design/format needs, and more.

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )

Situation: Support teams can encounter multiple customer requests that are duplicates of previously resolved issues, leading to redundant work and decreased efficiency. Request: Implement a feature that automatically detects and flags duplicate cu...

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure

Ability to integrate iMessage Business Chat as a channel in Front.

When I'm out of office for an extended time I set a vacation responder for emails. It would be helpful to enable the same thing for cases where a teammate @mentions me in an internal comment. Having a "comment vacation responser" could allow the s...

Analysis of historic ticket volumes to create a forecast for staffing goals instead of manual estimates

We need the possibility to test all rules not only some to make sure it is working as expected.