All ideas

Problem Knowledge Base lacks reporting — there is no way to see article counts by author, publication status, or content freshness across the entire Knowledge Base. Request Add Knowledge Base analytics comparable to existing team performance and c...

Problem Managers can't see how conversation volume in their team's backlog is changing over time, making it hard to understand workload trends. Request Show how many conversations were in each status (Open, Snoozed, custom status) at specific poin...

Problem All comments on a conversation are visible to every teammate with access — there is no way to leave personal notes only you can see. Request Allow adding private comments or notes to self on conversations, visible only to the author. Suppo...

Problem Gong isn't available as a meeting type in Front's calendar integration, even though Google Calendar and Outlook both support Gong plugins. Sales, onboarding, and retention calls rely on Gong recording. Request Add Gong as an available meet...

Problem Only inbox owners can delegate their individual inbox, leaving admins unable to manage delegations during offboarding, unexpected absences, or onboarding. Request Allow company admins to add and remove inbox delegations on behalf of any te...

Problem The signature search function returns inaccurate results and signatures are not listed in alphabetical order, making it painful to find specific signatures in large lists. Request Improve the signature search algorithm to return precise ma...

Problem There is no way to communicate with non-Front teammates over Google Chat without leaving Front. Request Add a Google Chat integration (plugin or channel) to send and receive Google Chat messages within Front.

Problem Once an email is sent, there is no way to cancel or retrieve it, even immediately after sending. Request Add an undo-send window or email recall capability to cancel a sent email within a configurable time period.

Enterprise customers deploying Front at scale need a way to pre-populate the company-specific SAML SSO URL in the Windows desktop app before first user login. Today, users must manually select SSO and enter the company URL/domain on first launch, ...

The Front Windows app currently has a fixed local cache limit. This may be too restrictive in the case of handling high volumes of emails, attachments and photos. Allow customers or admins to configure the Front Windows desktop app cache limit. En...