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Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
about 3 years ago in Message templates 0 Backlog

Private comments / notes to self on conversations

Also: notes without a conversation
about 1 year ago in Comments / @ mentions 1 Backlog

Suggested contact list that can be created

When sharing a draft or adding participants to an email, it would be great to have a Suggestions list that can be edited. Ideally individuals or contact groups could be added.
about 1 month ago in Contacts 0 Backlog

Ability to duplicate entire chatbots for other Front Chat channels

The ability to duplicate chatbots would be much appreciated. We work with several chat channels which have the same workflows, so it would be much faster to set up a new bot for another chat channel by duplicating the existing one.
10 months ago in Chatbots 0 Backlog

Shopify - edit fields within the integration

The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.
17 days ago in Existing integrations 0 Backlog

Home page and News pages built into the Front Chat widget for proactive messaging

We love Front but find the chatbot lacks some nice features that Intercom has with the chatbot. We would love to see the Front chatbox be upgraded to allow proactive messaging/information to be shared. We would use this to share news about our lat...
18 days ago in Chatbots / Live Chat 0 Backlog

Restricting Context Links by Workspace

Context links today apply across every workspace/ department. Other depts e-mails are sorted differently and read in a different way and the link being applied universally is not ideal. Would like the ability to modify context links to have a more...
10 months ago in Core Product Experience / Links 0 Backlog

Search for calendar events

The ability to search the calendar by event name or invitee to find an existing calendar event.
about 3 years ago in Managing/Updating Events 9 Backlog

Customize timeframe of automatic chat widget refresh

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...
7 months ago in Live Chat 0 Planned

Highway Custom Plug In

Clients want to flag certain emails in Highway through a plug-in in Front. This is a similar feature in outlook. This is typically a security risk/requirement that logistics customers may have.
about 2 months ago in New integration requests 0 Backlog