All ideas

Problem 3CX, a popular telephony solution especially in EMEA, has no native integration with Front. Request Add a 3CX integration so teams using 3CX for voice can manage calls within Front.

Problem Analytics date selection lacks relative options (e.g., "current month to date") and cannot exclude weekends, making period-over-period comparisons unreliable when custom date ranges don't align. Request Add relative date presets and a week...

Problem AI tagging accuracy cannot be fine-tuned — admins have no way to provide negative reinforcement, flag good examples, or audit tag predictions, and the AI mispredicts on signatures and forwarded content. Request Add training and feedback to...

Problem The composer only offers a fixed set of fonts, so organizations with brand-specific typography cannot match their corporate style in emails. Request Allow uploading and using custom fonts in the email composer.

Problem Message templates are only available for emails — teammates who frequently use standardized internal comments must type them manually each time. Request Extend message template support to comments, allowing reuse of templated internal notes.

Problem The signature search function returns inaccurate results and signatures are not listed in alphabetical order, making it painful to find specific signatures in large lists. Request Improve the signature search algorithm to return precise ma...

Problem: Rules built in sandbox can't be transferred to production, forcing builders to either edit prod directly or rebuild everything twice. Request: Enable export/promotion of validated rules and macros from a sandbox environment to production.

Problem AI translation features are limited to a subset of languages, preventing translation to Norwegian, Hungarian, Czech, Latvian, and Lithuanian. Request Add support for additional languages in AI Compose translate and AI message translation f...

The ability to pin an email at the top of an inbox, similar to how you can "pin" an @mention comment. We have an employee working around this and snoozing an important email for a couple of minutes, so it appears at the top of his inbox. This can ...

Description: Front’s Channel API does not currently support WhatsApp templates that include dynamic URL buttons (buttons with a variable URL parameter). When such a template is sent, the API cannot match the template and the send fails. Only stati...