All ideas

3CX is a popular telephony solution, particularly in EMEA

A p4 integration or channel integration with Google Chat so I can communicate with non Front teammates from within Front itself.

Out-of-Office (OOO) messages are currently reopening tickets in shared inboxes and triggering SLA rules. This forces support teams to constantly revisit tickets, and adds unnecessary workload and frustration The system should offer a native rule a...

Also: notes without a conversation

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.

When an inbound message is received from a customer, and the message requires internal collaboration on the backend, an admin wants to track how much time is spent on that specific internal task. Example: As tasks and discussions are assigned to t...

Situation: Support teams can encounter multiple customer requests that are duplicates of previously resolved issues, leading to redundant work and decreased efficiency. Request: Implement a feature that automatically detects and flags duplicate cu...

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.

This is doable in Outlook, as we can't allow users to share their inbox with other team members. The ability to block "delegation" permissions would allow us to maintain this security posture.