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Option to have view number counter display all conversations (instead of just open conversations)

It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...
over 1 year ago in Counters 1 Backlog

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
about 2 months ago in Insights 0 Already available

End shifts in the busy status

Set up shifts so that teammates are set as "Busy" X min before the end of their shifts, in order to allow for a smoother end of work transition. This way, teammates can finish their work without getting assigned brand new conversations that will r...
3 months ago in Admin Experience 0 Backlog

[granularity] AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account review all email correspondence with the client account list all references to the word 'transfer pricing' with date, subject he...
3 months ago in AI / AI insights / AI summary 0 Backlog

"Private public" tags as a feature

Currently, the only tag types are Private tags (that only the individual can see) or Public tags (that everyone with access to the conversation can see). It would be a cool feature to have "Private public tags," which would be public tags that onl...
10 months ago in Tags 0 Backlog

Embedded hyperlinks for chatbot messages

Soon, chatbot admins will be able to insert embedded hyperlinks to text so messages look more professional and chatbot admins can more easily share content from other webpages in the chatbot flow. Currently it's not possible to include an embedded...
over 1 year ago in Chatbots 0 Planned

AirBnB native channel

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)
about 1 year ago in New integration requests 0 Backlog

[scale] Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.
4 months ago in AI / AI tagging 1 Backlog

Create & view events from ICS files

No description provided
about 3 years ago in Create New Event 7 Backlog

Show time off end date next to a teammate's name

No description provided
3 months ago in Admin Experience / Teammate management 0 Backlog