All ideas

Problem Saved shortcut contacts don't appear in the email recipient field autocomplete when composing emails, even though they're frequently used and saved in shortcuts. Request Show shortcut contacts in recipient field suggestions when composing ...

Problem: Rules and macros have no version control or rollback, so a later change can silently break things with no undo; users mitigate with external screenshot docs. Request: Add version history with the ability to roll back rules, macros, and ap...

Problem: Macros can't be tested, so there's no way to simulate a run before deploying against real conversations. Request: Provide a way to test/simulate a macro run before publishing it live.

Problem: Boolean dynamic variables can't be printed in comments, so builders must hand-create string-converted variables just to display a value. Request: Allow boolean dynamic variables to be inserted directly into comments without a manual strin...

Problem: Branches in a macro can't reconverge, so any branching logic forces exponential, "branchy" macros that are hard to read and maintain. Request: Add a join/merge node that lets multiple branches reconnect into a single downstream outcome.

Problem The same full email signature appears on every reply in a thread, becoming repetitive and cluttering the conversation. Request Allow configuring a separate, shorter signature for reply emails — keeping the full signature only on the first ...

Problem Tags and message templates must be created one at a time, which is impractical for organizations migrating or setting up large numbers of them. Request Support CSV-based bulk import for tags and message templates.

Problem When a calendar event time doesn't work, there is no way to propose an alternative time or respond to proposed changes within Front. Request Support proposing new times for calendar events and accepting or declining proposed time changes f...

Problem Shared inboxes are listed in a fixed order in the sidebar — admins and managers who monitor many inboxes cannot surface the ones they actively work in. Request Allow pinning, starring, or reordering inboxes in the sidebar so frequently use...

Problem Knowledge Base lacks reporting — there is no way to see article counts by author, publication status, or content freshness across the entire Knowledge Base. Request Add Knowledge Base analytics comparable to existing team performance and c...