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Threading mode that adheres strictly to Gmail's logic

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading
about 1 year ago in Threading 1 Backlog

Ability to create tables in the composer

Ability to create and edit tables in Front emails (currently you can only paste a table)
over 3 years ago in Composer 4 Backlog

New [Is out-of-office] Teammate property for Dynamic Variables

Have a new [Is out-of-office] Teammate property to use in Dynamic Variables, in addition to [Is available] which returns false whether the status is Busy or Out-of-office.
2 months ago in Smart rules 0 Backlog

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
over 1 year ago in Comments / @ mentions 0 Backlog

[activation] Shared AI training for same tag across AI tagging rules

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...
about 2 months ago in AI / AI tagging 0 Backlog

"Private public" tags as a feature

Currently, the only tag types are Private tags (that only the individual can see) or Public tags (that everyone with access to the conversation can see). It would be a cool feature to have "Private public tags," which would be public tags that onl...
9 months ago in Tags 0 Backlog

Option to have view number counter display all conversations (instead of just open conversations)

It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...
over 1 year ago in Counters 1 Backlog

Configure business hours and shifts as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 3 years ago in Admin Experience / Calendar - other 8 Backlog

[scale] Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.
3 months ago in AI / AI tagging 1 Backlog

Embedded hyperlinks & emojis for chatbot messages

Soon, chatbot admins will be able to insert embedded hyperlinks to text so messages look more professional and chatbot admins can more easily share content from other webpages in the chatbot flow. Currently it's not possible to include an embedded...
over 1 year ago in Chatbots 0 Planned