This is a critical issue for our teams as well. If a message fails to deliver the team needs to know what address failed. We should be able to see the full NDR and not need to contact Front Support every time we need to see what email bounced. Very frustrating and a huge waste of time.
It's incredibly important that we know which of the many email addresses added to our responses is bad and throwing errors. The error could be from our main point of contact (are they gone now?) or it could just be an interested person cc'd on the conversation and not critical to the business at hand. Each of our support members needs to be able to see this information on any and all conversations.
This is a critical issue for our teams as well. If a message fails to deliver the team needs to know what address failed. We should be able to see the full NDR and not need to contact Front Support every time we need to see what email bounced. Very frustrating and a huge waste of time.
It's incredibly important that we know which of the many email addresses added to our responses is bad and throwing errors. The error could be from our main point of contact (are they gone now?) or it could just be an interested person cc'd on the conversation and not critical to the business at hand. Each of our support members needs to be able to see this information on any and all conversations.