All ideas

I wanted to share a usability concern regarding the layout of the Chat and Internal Comment boxes. Currently, the two fields are very similar in both appearance and placement, which increases the risk of accidentally sending internal comments to t...

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.

The new tasking system is not easy to use - it takes multiple clicks to make a task. Allow auto creation via API or Front rules

It would be great to have a way to "mark conversations as distinct" or "keep separate" so that the option to merge disappears at the bottom of the conversation (if it's appearing to being with). We've noticed use cases where we need to keep conver...

When an inbound message is received from a customer, and the message requires internal collaboration on the backend, an admin wants to track how much time is spent on that specific internal task. Example: As discussions are assigned to teammates o...

Choose whether a metric breakdown should be represented as a table or a diagram. In the case of a diagram, choose the type of diagram.

Right now, we're limited to only extracting a single item from an email, which makes it challenging when there might be a list of items that we'd like to extract in an unstructured way and pass that list into another system downstream. So, support...

Ability to snooze a conversation from rules.