All ideas

Problem Customer portal notification emails don't allow customization of the body text below the ticket number. Request Ability to personalize the body text in customer portal notification emails to match your brand voice or provide specific instr...

Problem Related conversations in the same inbox show a merge prompt that teammates may click accidentally, combining conversations that should remain separate. Request Allow marking conversations as distinct so the merge suggestion is suppressed f...

Problem CSAT surveys only support a single question, limiting the feedback teams can collect per interaction. Request Allow adding multiple questions to CSAT surveys.

Problem Migrating Knowledge Base content from Confluence requires using the generic CSV import or the API — there is no native importer. Request Add a native Confluence importer so admins can directly import Knowledge Base content without CSV conv...

Problem External contacts from Google Contacts cannot be synced into Front, so users must manually maintain contacts in both systems. Request Add Google Contacts directory sync to automatically import and keep contacts up to date.

Request Integrate Attio CRM with Front.

Problem There is no way to copy formatting from one text selection and apply it to another in the composer. Request Add a format painter tool that copies text formatting and applies it to other selections.

Problem Internal Knowledge Base content is only accessible to teammates with a full Front license — employees who only need KB access cannot view it. Request Offer a lightweight license or access mode that lets non-Front employees read internal Kn...

Problem CSAT surveys only support a single scale format, so teams that need 1-10 ratings or emoji-based scales cannot match their preferred survey style. Request Support additional survey scale formats such as 1-10 numeric and 3-point smiley face ...

Problem: Rules and macros have no version control or rollback, so a later change can silently break things with no undo; users mitigate with external screenshot docs. Request: Add version history with the ability to roll back rules, macros, and ap...