All ideas

Problem Scheduling links and calendar events are locked to the calendar provider associated with the meeting tool — Teams scheduling links cannot place events on a Google Calendar. Request Allow Teams (and other meeting tool) scheduling links to c...

Problem Deleting a resource like a tag, teammate, or inbox can break active rules and macros without warning, leaving broken workflows behind. Request Flag all rules and macros that reference a resource before allowing its deletion, so admins can ...

Problem When tags are auto-created from Outlook folders or Gmail labels during channel import, they become available in all inboxes by default, cluttering unrelated inboxes. Request Allow admins to define inbox availability for auto-imported tags,...

Problem The vacation responder only covers inbound emails — when teammates @mention someone who is OOO in a comment, there is no notification that the person is unavailable. Request Allow setting a vacation auto-response for internal @mentions, so...

Problem WhatsApp templates with media headers fail when sent through the Channel API, which only handles text-body templates. Request Extend the Channel API to support sending WhatsApp templates with media headers, not just text bodies.

Problem The option to block personal inbox connections applies to the entire account, which doesn't work for organizations with mixed user populations (e.g., employees vs. contractors) that need different policies. Request Allow admins to restrict...

Problem Rules cannot snooze conversations, so automating timed follow-ups requires manual intervention. Request Add snooze as a rule action so conversations can be automatically snoozed for a specified duration based on rule conditions.

Problem There is no Microsoft To Do integration, so users in the Microsoft ecosystem cannot create tasks from Front conversations. Request Add a Microsoft To Do integration similar to the existing Asana and Todoist integrations.

Problem Conversations can only be merged if they share the same channel type — an email conversation and a form submission about the same issue cannot be combined. Request Allow merging conversations across different channel types (e.g., email and...

Problem The Live Dashboard shows open conversations per teammate, but doesn't indicate how many of those are in 'Waiting' status, making it hard to assess actual workload. Request Add ability to filter the Live Dashboard by individual teammate and...