All ideas

Be able to create message templates for comments the way you can for emails today.

Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.

I have some existing automations which run when a comment is added with "CSAT Received" type content. Trouble is, I can't tell when it's submitted by a human or AI CSAT. I'd love a new rule trigger - CSAT Score. So I can start running a rule when ...

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should be possible to select.

Have the possibility to assign yourself on a conversation with one click

It would be nice to be able to choose the information displayed on the conversation list. For instance, if we want to display the end-user involved in the conversation or just the subject email or the assignee.